Simi Valley Chrysler Jeep Dodge Ram

I’ve always had a bad experience with the service department. So I came into my appointment already with high anxiety, but Anthony was able to expedite my service and recall for me. Greatly appreciat department. So I came into my appointment already with high anxiety, but Anthony was able to expedite my service and recall for me. Greatly appreciated. More

Kevin in Service takes the best care of all our vehicles! That is why we ONLY bring our Jeeps to Simi Jeep! Exceptional customer service!! Thank you! That is why we ONLY bring our Jeeps to Simi Jeep! Exceptional customer service!! Thank you! More

Daniel was great really, helped us make the right choice on our vehicle. He was very helpful and continues to provide an amazing service with any questions we might have. on our vehicle. He was very helpful and continues to provide an amazing service with any questions we might have. More

Kevin in service was great. He stayed in contact with me and made sure I was aware of processes. He got the job done quickly. Working with Kevin is always a pleasure. He is an a He stayed in contact with me and made sure I was aware of processes. He got the job done quickly. Working with Kevin is always a pleasure. He is an asset to the company for sure. More

We saw a used vehicle online that we very interested in, but no photos had been posted. Upon visiting the dealership for a test-drive, we were informed that the car was still in the reconditioning stage, an but no photos had been posted. Upon visiting the dealership for a test-drive, we were informed that the car was still in the reconditioning stage, and some minor items were to be cleaned up. When we left we were under the impression that the car would be ready in 2 days and we could purchase it then. When we went to discuss the purchase the vehicle and finalize the deal, the price had increased by $2k without any mention or explanation. Luckily we still had the original posting's tab open to confirm the increase. When we asked about the increase that went unmentioned, we were told that the vehicle had some unexpected adjustments in the reconditioning process. I am not blaming the salesman as I think the price increase was not his call to make, but rather wanted to voice our disappointment with a dealership that posted one price and seemed to bait-and-switch us at the last moment. We ended up going with another dealership that was very transparent and clear with us throughout the process. More

I would highly recommend if your looking to buy a Jeep going to Simi Valley Chrysler , Jeep , Dodge ram Daniel made the experience of buying a Jeep an easy and very pleasant one His knowledge of Jeep’s going to Simi Valley Chrysler , Jeep , Dodge ram Daniel made the experience of buying a Jeep an easy and very pleasant one His knowledge of Jeep’s is second to none Donna in finance was very helpful and has an awesome personality. More

Mike, Donna and Steven made this a great buying experience. Highly recommend this dealership. Love my new Wagoneer experience. Highly recommend this dealership. Love my new Wagoneer More

Great service and quick. We needed our warning lights reset as well as a recall fix. Every thing we done at no cost to us. We needed our warning lights reset as well as a recall fix. Every thing we done at no cost to us. More

I reached out to SVCDJR via the web on January 14, 2023 and was responded by a gentleman named James Buerge, the internet sales manager. My first interaction with James made me think, you are dealing with and was responded by a gentleman named James Buerge, the internet sales manager. My first interaction with James made me think, you are dealing with the true definition of a car salesman, and not in a good way. I had questions, not many as I had already had my mind made up; but I wanted to make sure I understood what I was purchasing. This wasn't just a sale, this was a girl purchasing her dream car and worked hard to get there. I dreamt about this day for years! This moment had to be perfect and it already felt off. Still, I continued with the process trying to complete as much as I could online because I live a few hours away. Shortly after I receive a text message from James asking if I know a person who happened to have the same last name as me. That person happened to be my husband. My husband reached out to the dealership attempting to purchase the exact same jeep before me so he could surprise me for our 16th wedding anniversary. Unfortunately James was out of the office so my husband dealt with Nirmal. Instead of James calling Nirmal and speaking with my husband about whats going on, James calls me and tells me that my husband pre-qualified and will be purchasing the jeep for me with Nirmal that same day. Way to ruin a surprise! After speaking with my husband I no longer felt confident in my purchase and was doubting the whole thing. My moment was no longer perfect, it was ruined by the stereotype of a typical car salesman just trying to make a sale. I couldnt help but sit and cry the next morning. I woke up to the news of my grandfathers passing. We would always talk about the day i bought my jeep and would go cruising with no doors. That day never came. I decided to reach out to James, and let him know that i was on my way to the dealership and would be heading in there to buy my jeep. Gave him my exact ETA and everything, i wanted him to know i meant business. I arrived at the dealership, smaller than most dealerships I've been to but alot of selection, which was great! I wasnt too impressed by the front desk girl, she seemed like she had to be there instead of wanting to be there. Not a very good impression as thats the first interaction when you walk in. I asked for James and despite him having my ETA, he was not present when i arrived. I had been in negotiations with him for a few days and i felt as he did not take my purchase seriously. The front desk girl advised that he was on a test drive with another customer and would be back soon. I waited, again doubting myself as it didnt feel like the smooth purchase it was supposed to be. I was then approached by Daniel Nadalet. First interaction with Daniel, he was very pleasant, friendly and had a good vibe to him despite me being alittle agitated. He mentioned James was on a test drive and would be with me shortly but if there was anything else he can do to help. I asked him if i could view the vehicle and possibly test drive. He grabbed the keys and took us out for a drive. During the test drive, he answered all my questions and never once felt like i was "asking too much". Daniel was extremely knowledgeable on jeeps in general and by answering all my questions, took away any doubt i had in purchasing my dream jeep. Back to the dealership we went to see if James had returned. He did and was still running around helping his other customers completely disregarding our presence. Typical car salesman vibe. While sitting waiting for James, Daniel started our paperwork, again answering little questions i had. For every question i had, Daniel had an answer. Again making me feel confident in my purchase. Unfortunately during this time, James had an emergency and could no longer assist us with our purchase leaving Daniel to continue helping us. I couldnt be more happier. He brought back the happy moment i was looking for and people could learn a thing or two from your customer service skills. Thank you Daniel, you have no idea how much more pleasant you made this experience, 5 stars for you! More

Alicia, Kevin and Dan in the service dept are kind and professional. They have always tried to help with a problem. professional. They have always tried to help with a problem. More