Simi Valley Chrysler Jeep Dodge Ram

Dealer played a trick to avoid selling car at their advertised price. I went in on Dec 28th to buy a Nissan NV200 (VIN: 3N6CM0KN9MK691051) advertised for $15,890. On arrival, I was told I was an hour l advertised price. I went in on Dec 28th to buy a Nissan NV200 (VIN: 3N6CM0KN9MK691051) advertised for $15,890. On arrival, I was told I was an hour late and another customer was inside doing the paper work to buy it. Later on the next day, I saw the same van listed for $19,856 and I filled out an interest form on their website. I was immediately contacted by another sales man saying the van was available for me to buy. When I told him I was there yesterday and was turned away at the lower price, he took zero responsibility and said "I did not say those words to you, it was someone else from sales". He said he would talk to his manager and colleague and get back to me and did not bother responding. Very disappointing to see the dealership play games. More

I recently visited Simi Valley Chrysler Dodge Jeep Ram with the intention of purchasing a Kia Stinger that was listed online for $24,654. When I arrived at the dealership, I was warmly greeted by Nirmal, with the intention of purchasing a Kia Stinger that was listed online for $24,654. When I arrived at the dealership, I was warmly greeted by Nirmal, the salesperson, who immediately made me feel comfortable. He was not only kind but incredibly helpful, taking the time to answer all of my questions and address any concerns I had about the car. His approach was respectful and generous, and I truly appreciated the way he handled everything. He was knowledgeable and patient, which made me feel confident in moving forward with the process. Unfortunately, my positive experience quickly soured once I interacted with the floor manager, Kobis. From the outset, his attitude was unprofessional and disrespectful. I was initially told that the Kia Stinger I was interested in was priced at $24,654, but once we began discussing the details, Kobis suddenly presented me with a final price of $30,000. This price increase seemed arbitrary and felt like a classic bait-and-switch tactic, which immediately raised red flags for me. I politely declined the offer, but instead of addressing my concerns professionally, Kobis became combative. He told me there was no way I could expect to leave the dealership with the car at the original price of $24,654, and his tone grew more dismissive by the minute. As the conversation continued, I noticed an additional charge labeled as a “care package” for about $3,500, which I had not seen mentioned anywhere on the dealership’s website or in the original listing. When I pointed this out, Kobis reacted aggressively and said something along the lines of, “If I find where it mentions the care package on the website, you’ll buy the car.” His tone was hostile, and his approach left me feeling cornered and disrespected. I am not sure where the hostility came from, but it was completely unnecessary and completely unprofessional. I found the whole interaction frustrating and upsetting, especially given how friendly and helpful Nirmal had been earlier. I chose to leave the dealership rather than continue with what had clearly become an unpleasant situation. The following day, I received a call from the dealership with the general manager offering to honor the original price of $24,654. While this seemed like an attempt to salvage the deal, I couldn’t shake the feeling that the situation had been handled poorly from the start. At this point, I’m no longer convinced about doing business with Simi Valley Chrysler Dodge Jeep Ram. The floor manager, Kobis, needs serious training in customer service, especially when it comes to treating clients with respect. His aggressive, dismissive behavior not only ruined the experience but also left me questioning the integrity of the dealership. On the other hand, Nirmal was an exceptional salesperson, and in my opinion, he is the type of person who should be in a management role instead of someone like Kobis. In conclusion, while I appreciate the effort Nirmal made to assist me, my overall experience at Simi Valley Chrysler Dodge Jeep Ram was marred by Kobis' unprofessional attitude. It’s a shame that a negative encounter with the floor manager overshadowed what could have been a positive purchasing experience. More