Simi Valley Chrysler Jeep Dodge Ram

I purchased a brand new 2012 Dodge Durango R/T AWD from a different dealership near Cerritos, CA in May 2012. There were few issues on the finishing on paint, chaulking material exposed, seat cover finishin different dealership near Cerritos, CA in May 2012. There were few issues on the finishing on paint, chaulking material exposed, seat cover finishing. To me these were small issues and should be done in 1 or 2 days of work. However, I have to bring my new vehicle to this dealership for 4 times (driving 60+ miles one way) but each time they broke more stuff without telling me or not fixing them properly (even use hot glue to stick the parts they broke back to the location and hide their mistakes). Anyway, it was a Service Shop of Horror and I completely lost any confidence with this service department. I reported this incident to Dodge Customer Relations and they have been working with me since June and try to resolve issues. At last I told Dodge Customer Relations that I am very upset of this incompetence Dealer Service Shop and ask to be switch to have another competence Dodge Dealership to help fixing the outstanding issues. I research and read all the service shop review that I could get access to around my neighborhood and found Kirby Dodge in Simi Valley. This is a new dealership in terms of ownership and management (about 1+ year) since took over from previous owner. I got a phone call from Wayne Davise, the Service Manager after Dodge Customer Relations contacted him regarding the issues that I was facing. He set me up with an appointment to inspect my vehicle. He identified areas and parts that he needs to order for the repair and ask me to return when the parts are in and they will be ready to work on the repairs. I returned after another phone call from Wayne in about 4 business days and setting me up for an appointment to get the repait done. This time I dropped off my vehicle at 7:30AM and they called me that all issues had been fixed at 2:30PM and the car is ready to be picked up. Upon arrival, Wayne greeted me with his friendly smile and told me that he had checked all the issues reported and the repair all look good to him with accpetable quality. I can't agree more that after these many trips and months of talking to the previous incompetence delearship service department. My car is finally defect free. I highly recommend this service shop to any Dodge, Jeep, and Chrysler owners. Finally find someone that I can trust and also provide top quality service for my car. Will definitely return for any future service work on my vehicle even if I have to drive 20 miles to get there. Great experience there. More

Stopted by to have a look, met Jesus Ortega . Jesus had Me drive two cars a Dodge Charger and Chrysler 300 both great cars. I needed time to think and check other dealers and deals on the computer. I recei Me drive two cars a Dodge Charger and Chrysler 300 both great cars. I needed time to think and check other dealers and deals on the computer. I received a Call from Chuck He said he was ready to deal told him i would be in the next day I was met by Ralph Smith after some talk I picked the Chrysler 300s. I was treated very well by all Thank you Gerald Scott More

Because of Art Kupelian from Kirby Chrysler, my dream of owning a car I've always wanted have finally come true. Thank you once again! owning a car I've always wanted have finally come true. Thank you once again! More

art, chuck, eugene did everything they could to get me where I wanted to be and make the experience hassle and stress free and very efficient . first time I have left any dealship not feeling ripped off i where I wanted to be and make the experience hassle and stress free and very efficient . first time I have left any dealship not feeling ripped off in some way! highly recommend art, eugene, chuck and the dealership More

After few weeks searching online for a jeep wrangler, I found a model I liked at the dealer in Simi Valley. Since the first time I called the store, Ralph Smith was professional, respectful and provided gr found a model I liked at the dealer in Simi Valley. Since the first time I called the store, Ralph Smith was professional, respectful and provided great customer service when explaining me about the car. The purchase process was tranquil. It was a relief for me to have a nice and respectful treatment specially after having an unpleasant experience in another jeep dealer in LA county, a week before going to Simi Valley. At the other store, they who clearly didn't know how to treat a client specially a woman which made me 'run away' from the place regardless of their sales (e.g., in the other store, a person was constantly making personal compliments to me making me very uncomfortable, trying to convince me that I should take the color they had in the store and not what I liked, and the person even misled me by saying that Wrangler Sahara didn't come in 2 doors .. which was a lie, as I ended up buying a wrangler Sahara at Simi Valley) Therefore, I give 5 stars to the Jeep dealer in Simi Valley that not only know how to make business in a transparent way but also they know how to treat a woman client having that sometimes it is a little bit intimidating to buy a car when we don't know much about it. In addition to the excellent work performed by Ralph Smith since the first time I called the store, and his prompt follow up followed by his great job when I visited the store for the final purchase, I also recommend Bob Hazeski in finance, who helped me to understand the paperwork. best, Siglia More

There's no question that car dealerships have a bad reputation just for being car dealerships! Not to mention the bad rep they had before the new ownership a year and a half ago. Geez Louise! But you n reputation just for being car dealerships! Not to mention the bad rep they had before the new ownership a year and a half ago. Geez Louise! But you never know unless you experience it for yourself. The difference between Kirby Simi Valley and any other dealership is their PHENOMENAL customer service. I was completely amazed by the effort, time and care that these guys gave me in order to make me as happy as possible with my car. Don't be thrown off by the rumors. They all want to see drive away thankful that you chose to trust them. More

I went to this dealer to trade in my wrangler for a 2012 because I was interested in the newer engine type. Ralph Smith, Jesus Ortega and Marc Antonucci were great in helping me determine and locate a wrang because I was interested in the newer engine type. Ralph Smith, Jesus Ortega and Marc Antonucci were great in helping me determine and locate a wrangler with the options I was looking for. Chuck Gaccione and Eugene Heersink were accommodating and couteous in closing the deal. I don't think I can can accurately give all these guys the credit they deserve in words. After buying 2 jeeps at this location under different management and purchases I made at other dealerships in the past you will not find a better professional team more dedicated to making the customer happy than these guys. Buying a vehicle can be long and tedious but these guys were awesome. To summarize; Ralph Smith and Jesus Ortega for listening to what I wanted. Thank you Marc Antonucci for helping find my Jeep. Thank you Chuck Gaccione and Bob Hazeski for working the deal/completing the paperwork. Thank you And to Eugene Heersink who pulled it all together. Thank you Go visit these guys they are the real deal!!! More

Having problems with Smog Cert. Renewal and was referred to Jeff H. at Kirby for help. Found him very helpful and courteous and he was able to solve the problem for us. Also, I needed to be taken home whi to Jeff H. at Kirby for help. Found him very helpful and courteous and he was able to solve the problem for us. Also, I needed to be taken home while my car was being serviced and the gentleman who took me home and later picked me up was extremely nice. My overall experience was very positive and I will not hesitate to go back for any other service needs. More

I have to say with this economy and owning my own business buying a new or used car is not the most thrilling thing I would want to do. I was so happy with the entire staff at the dealership, they ne business buying a new or used car is not the most thrilling thing I would want to do. I was so happy with the entire staff at the dealership, they never pressured me into buying a car that they wanted me to buy, they asked questions and gave me options on the best truck for my needs. Even with credit issues I still feel that I was treated the same as a person with perfect credit. Lets face it times have been tough and I was not in the mood to go to a car dealership and be treated that my credit score was something to hide from, they looked it over and still gave me a great deal. They are like the old dealerships that treat you as a person not as a number, so what if they have to call more than one bank. They just want the customer to be happy. I used to buy my cars through Galpin, not anymore. Also they have a large variety so you do not need to go anywhere else. Since I bought my truck, I have also purchased my son a car and I will be looking forward to doing business with them again in the near future for a car for my wife and daughter. Do not let the other guys make you fell bad if you do not have perfect credit, that just means that your dealership needs to work harder for you to close the deal, and WOW Kirby does. More