Simi Valley Chrysler Jeep Dodge Ram

Jeff Hightower is amazing with customer care!! He made me feel comfortable and got my maintenance done fast. He also took the time to explain what I would need to do in my upcoming maintenance. I can't speak feel comfortable and got my maintenance done fast. He also took the time to explain what I would need to do in my upcoming maintenance. I can't speak highly enough of their Service Department! Thank you! More

Ever since Kirby took over the dealership in Simi Valley, Jeff Hightower has been my service contact for upkeep and maintenance. I feel I have been advised well in what service is absolutely needed, and what Jeff Hightower has been my service contact for upkeep and maintenance. I feel I have been advised well in what service is absolutely needed, and what I can do over time. I just recently had my transmission serviced, rear differential service, oil change, and coolant flushed. I have a 103,000 something miles on my Commander and it runs great after this last service. Jeff kept me informed of each step and what the cost would be berfore moving forward. It reminds me of when I use to go with my father to an auto service dept, and service actually meant something. Thank you for looking out for me Jeff, and I'll always bring my Jeep to you. Sincerely, Rory More

I have known Jeff Hightower for several years now. I TRUST him implicitly. He has always been very helpful and courteous. I know he's in 'my corner' and will honetly tell me what needs to be done. Par TRUST him implicitly. He has always been very helpful and courteous. I know he's in 'my corner' and will honetly tell me what needs to be done. Particularly as my car is getting older now I need a Service Department I can trust and depend on. Jeff is really good at Customer Relations. He explainss clearly, and with much patience, what needs to be done, a very good communicator. Leaving my car with Jeff at Kirby, I know that whatever needs to be done will be taken care of competently and efficiently. More

I have been dealing with Dodge thru Jeff pretty much since I bought my truck, my first Dodge by the way. Thru two dealerships, Jeff has always taken good care of me and my truck. I can explain anythin since I bought my truck, my first Dodge by the way. Thru two dealerships, Jeff has always taken good care of me and my truck. I can explain anything that is going on (which is rarely) and he can usually hit it right on the nose. More often than not, I am just there for routine maintenance, but when it's something big (like rats in the wiring harness) he and Kirby came through. When it's time to replace the Hemi, i will definitely take their service dept. into account. More

I have brought my Sebring into Kirby since before it was Kirby. The only reason I continued to visit this dealership is the manner in which Zachary has treated me. I consider him more of a friend that I vis Kirby. The only reason I continued to visit this dealership is the manner in which Zachary has treated me. I consider him more of a friend that I visit every few months then a service advisor. I can only hope he doesn't leave for my own selfish reasons but if he does I'm sure the rest of the Kirby team can continue where he left off. More

Purchased a new Grand Cherokee from Art and the rest of the Kirby Team. I was surprised at how low pressure it was and how quick the entire process went. I would definately continue to give this dealership the Kirby Team. I was surprised at how low pressure it was and how quick the entire process went. I would definately continue to give this dealership my business even though I have closer Jeep dealerships in the area. More

They were able to schedule my repairs and complete them in a timely manner. The whole experience was as I expected it from past visits since Kirby has became the owner. in a timely manner. The whole experience was as I expected it from past visits since Kirby has became the owner. More

Jeff has always been a pleasure to work with and is very friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would friendly and knowledgeable. If I had to go to another dealership for service on this car, based on the amount of vehicle problems I've had, I would have sold the car a long time ago. (Wayne has also been very helpful.) More

It is unusual that I would take time to write a positive review of a product or service. As a consumer, I expect that every purchase I make should be a positive experience. However, recently I had an extr review of a product or service. As a consumer, I expect that every purchase I make should be a positive experience. However, recently I had an extraordinary customer experience that sets a high standard for future purchases. Two weeks ago, I purchased a used Chrysler 200 at Kirby Chrysler Jeep Dodge Ram of Simi Valley and from the very start I felt important and valued. For those of us familiar with making an automobile purchase, we know it can be an overwhelming and frustrating journey. Depending on our circumstance, we can be at a vulnerable point in our lives and ripe for making bad decisions. I believe it is common to suspect that the dealership is determined to take advantage of our need and desire to buy a car and capitalize on our anxiety. I am pleased to say that this was definitely not the case at Kirby! My salesperson, Art Kupelian, acted professionally and was genuinely committed to working with me to find the perfect solution to my needs and interests. After deciding on the car, I was politely directed to Bob Hazeski who managed the payment process with sensitivity. Bob presented me with a variety of options and never pressured me into making any decision that was not consistent with my needs. Once completed, I was confident that I made the right choices and grateful that Bob was able to take much of the "bite" out of the payment procedure. Afterwards, I was gently handed off to Zach Sax at the Kirby Service department. It is extremely reassuring to know that there is a quality service team available in support of my automobile needs. Zach has been an outstanding point person in coordinating several upgrades and assisting me in setting up a maintenance schedule that will ensure a healthy long term return on my investment! Family is important. When a business is successful in making you feel like it has become a part of your extended family, it says a lot about their values and approach to customer satisfaction. Since purchasing my Chrysler 200 at Kirby Chrysler of Simi Valley, I have been contacted on several occasions by Kirby team members to "check in" and see if there was anything else I needed. I am happy to say that everything is great and equally thrilled to know that if it wasn't, I have a "family" to go to for support! More

They quickly fixed my truck's electrical issue to get me back on the road. Very friendly and helpful service department. Love the complimentary wash after service. back on the road. Very friendly and helpful service department. Love the complimentary wash after service. More