Simi Valley Chrysler Jeep Dodge Ram - Service Center

Pretty Horrible Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about gettin Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about getting it done right the first time. That however is not the case. Their service dept. is an absolute nightmare. My Jeep has been in 3 times, and over $600 later the issue has not been resolved. The staff is very friendly in person, but if they're not in the flesh they're damn near impossible to get a hold of. When I spoke to the General Manager about their lack of response he said "Maybe you should've came to me and stepped on his throat a little sooner"- Eric. Completely inappropriate. When I brought it back the second time in the same day the service tech literally laughed in my face. I've never purchased a vehicle here but after this I can guarantee I never will. I'll also be finding a new place to service the Jeep. Good luck to you if you're brave enough to give them a try. I'll just say it looks like there's a reason they've changed owners more than twice. More

I have contacted the dealership and they have been making employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they coul employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they could have easily told me to go somewhere else. But they are making arrangements to pick up the vehicle and give me a rental. What more could I ask for. They have really gone beyond service and help. More

I dropped of the truck for it's routine scheduled maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I have no trepidation taking my li'l rig in for service at this location. My biggest concern whenever taking in a vehicle for service is trust... and I trust Jeff and his entire service team wholeheartedly. I'm just glad he's close and convenient!!! More

Super guys, always willing to help! I drive a fleet car and these guys do all the work, paperwork, and all follow up with Enterprise fleet services. Granted it's dealer prices, but the convenience factor i and these guys do all the work, paperwork, and all follow up with Enterprise fleet services. Granted it's dealer prices, but the convenience factor is well worth it. More

Every time we come in for service or anything we are helped right away and always in a kind friendly way.. Jeff is always more than happy to help you with anything you need and make you feel like family helped right away and always in a kind friendly way.. Jeff is always more than happy to help you with anything you need and make you feel like family here! I highly recommend this dealership! More

We recently brought our jeep in for service, Robert Billig answered all our questions without hesitation. He mentioned to me on the phone that his location was the friendliest around, he was telling th Billig answered all our questions without hesitation. He mentioned to me on the phone that his location was the friendliest around, he was telling the truth. Robert and the rest of the service staff were honest and courteous. They made us feel welcomed and appreciated our service. I have not had an experience like this with any other dealership. Thank you Robert. More

So I had been taking my truck to another dealership in Ventura county and they kept giving me the run around. I decided to take it to Kirby Dodge and Jeff helped me in service. He explained the features o Ventura county and they kept giving me the run around. I decided to take it to Kirby Dodge and Jeff helped me in service. He explained the features of my truck that the sales person and service person at the other dealer couldn't take the time to show me. I decided to also get a regular service done since I was there already and Jeff very kindly fit me in and even got me a ride to get some food. I know from now on I will be making the 30+ minute drive to Kirby because of how Jeff treated me, I wasn't just another dollar bill walking in the door...I was a customer and treated as if he wanted me to return. More

My experience at Kirby of Simi Valley was very great. I came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most impor came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most importantly they did a great job and at a good price! Based on my experience at Kirby I highly recommend the dealership. More

Robert is the BEST!11 I have alwaysreceived great Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be tak Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be taken care of andI won'thave to worry. More

Jeff Hightower has continued to be the best service advisor I have ever had. I am 56 years old and owned a lot of cars, (5 Dodge cars SUV and trucks) and always experience superior friendliness and ser advisor I have ever had. I am 56 years old and owned a lot of cars, (5 Dodge cars SUV and trucks) and always experience superior friendliness and service with Jeff. I will definitely continue to come back to Kirby and Jeff. More