Simi Valley Ford

Battery replacement I called on a Friday at 5pm to get my battery replaced. They had me drop off my car and the battery was replaced and I picked up my car on Saturday mo I called on a Friday at 5pm to get my battery replaced. They had me drop off my car and the battery was replaced and I picked up my car on Saturday morning by 11am. Very helpful and extremely kind. More

Always professional Kudos to Keith for all his knowledge and advice. Also Debbie for her friendly and helpful personality. and let us not forget Ray-Ray!! He makes going Kudos to Keith for all his knowledge and advice. Also Debbie for her friendly and helpful personality. and let us not forget Ray-Ray!! He makes going to Simi Ford a fun experience! More

Quick and efficient Mark helped me out. He was very nice and a friendly guy. Virtually no wait time. I was in and out pretty fast. Overall, very good experience. Mark helped me out. He was very nice and a friendly guy. Virtually no wait time. I was in and out pretty fast. Overall, very good experience. More

Great service Annual check on our low mileage T Bird was completed timely Mark in service took extra time to explain what service was completed and what might nee Annual check on our low mileage T Bird was completed timely Mark in service took extra time to explain what service was completed and what might need done on the next visit. More

Very Satisfied with Simi Valley Ford I would love to recognize Ray the shuttle driver, Carmine for her professional and positive service, and Debbie was the icing on the cake making my ex I would love to recognize Ray the shuttle driver, Carmine for her professional and positive service, and Debbie was the icing on the cake making my experience with them first class. I felt that they treated me like family. They have me as a loyal customer and I will refer everyone to their dealership. More

Service Advisor Keith Spooner is the best Service Advisor that I have ever known. I continue to take my car their because of Keith's attentiveness. He is always on Keith Spooner is the best Service Advisor that I have ever known. I continue to take my car their because of Keith's attentiveness. He is always on top of what what goes on with my car. More

Quick lane Very friendly staff. Van shuttle available for drop off. Ford rep Mark Nolan informed me of the status if my car. Every step of the way. Provided reco Very friendly staff. Van shuttle available for drop off. Ford rep Mark Nolan informed me of the status if my car. Every step of the way. Provided recommended further service. Convenient to home and I will be back. More

LIARS! I was told SO many things by their service dept. and was given none. Everything they said was a lie and I will NEVER go back!! I was told SO many things by their service dept. and was given none. Everything they said was a lie and I will NEVER go back!! More

Recall Book appointment for service recall , no issue, delivered on time. While waiting, spoke to Larry to look at new 250’s. He was very informative and too Book appointment for service recall , no issue, delivered on time. While waiting, spoke to Larry to look at new 250’s. He was very informative and took the time to educate me on all the features. Although not buying, there was no pressure. I will likely return to Simi Valley Ford to meet with Larry again when ready to purchase. More

It’s been 48 hours and still can’t fix issue Made appointment on line to have seat memory fixed on 2018 Explorer. After 2+ days at dealer, dealer still has no clue to solve problem. Apparently se Made appointment on line to have seat memory fixed on 2018 Explorer. After 2+ days at dealer, dealer still has no clue to solve problem. Apparently service department ok for simple oil change just not anything complicated. Dealer claims to be waiting for someone at “Ford” with a 3 ring binder for a solution. They should delete “Customer” from the phrase customer service. More