Simi Valley Toyota

Great service and staff! I appreciate the kindness and transparency provided by the staff… plus, love the yummy coffee while I wait! I appreciate the kindness and transparency provided by the staff… plus, love the yummy coffee while I wait! More

Nothing extra, everything is to the point, I go to this car dealership from Thousand Oaks, where there is also Toyota, but the staff cannot compare with your guys. Good job! car dealership from Thousand Oaks, where there is also Toyota, but the staff cannot compare with your guys. Good job! More

Truly spectacular! They found the very specific vehicle we wanted and had it on their lot within a day. Very smooth transaction. Everything as promised. Such wonderful They found the very specific vehicle we wanted and had it on their lot within a day. Very smooth transaction. Everything as promised. Such wonderful staff. Big thanks to Joe Black, Felix Valencia and Joey McCourkel for finding the car. This was an enjoyable car buying experience for my son's first purchase. We plan to do future business with this group! More

Very kind and informative. Helped me with all the issues with the car. Excellent experience! Helped me with all the issues with the car. Excellent experience! More

Good service without an appointment for oil change clean restroom and free coffee thank you restroom and free coffee thank you More

Awesome dealership and great people very pleased with how everything went to purchase a vehicle at Simi Valley Toyota everything went to purchase a vehicle at Simi Valley Toyota More

I’ll start by saying that everyone who works here is very kind! The business is unorganized overall though. I brought my car in for 2 recalls, which I told the representative about on the phone when I set up kind! The business is unorganized overall though. I brought my car in for 2 recalls, which I told the representative about on the phone when I set up my appointment. The representative set my appointment for me and told me she ordered the parts. Rob helped me when I arrived and told me that he just ordered my replacement parts. (Despite the fact that I was previously told the parts were ordered) 3 weeks later I still hadn’t heard anything from the dealership. I reached out via their inquiry form online but also did not hear back. I decided to call the dealership and was transferred twice and accidentally hung up on once before they realized Rob was on vacation. I was then told my parts were in and I could schedule an appoints even though Rob was out of office. I set an appointment and came in on Saturday. I was offered their complimentary shuttle for my ride home, which I appreciated! After waiting 35 minutes I went back to the front desk to ask if they had an update on the shuttle since this time I didn’t receive a confirmation text with the ETA and map like I had when I dropped off the car initially. I was told the driver was making a run in Moorpark and would be back soon. Once I went to sit down, I got the confirmation text which led me to believe that the associate forgot to submit my initial request. I waiting around for another 15 minutes before the shuttle arrived. When I returned to pick up my car, I was informed one part was discontinued (which is not their fault but would have been nice to know upfront) More

Robert is the sole of Toyota's customer service repairs, he's always extremely kind and helpful, making servicing one's car less of a chore. he's always extremely kind and helpful, making servicing one's car less of a chore. More

Manish got me in and out in a timely manner so I can get back to work. Great conversation and treated me with respect. All I could ask for. back to work. Great conversation and treated me with respect. All I could ask for. More

The service was great and the communication by Toyota regarding my vehicle was awesome as well as professional. regarding my vehicle was awesome as well as professional. More