Simi Valley Toyota

I made a reservation for standard service maintenance. Upon arrival I stopped where indicated with a stop sign to wait for the Toyota representative. Two vehicles pulled in behind me and saw me waiting. H Upon arrival I stopped where indicated with a stop sign to wait for the Toyota representative. Two vehicles pulled in behind me and saw me waiting. However, they decided to go around me, and the service representatives took these people first. I became very annoyed and informed the gentleman I was here first and was waiting my place in line by the stop sign. They did not care and took the others first. I was furious and made it clear but to no avail. I hate following rules and then getting screwed. I will do my best to take my vehicle needs elsewhere. It was a routine service with an 8am appointment. My car was not ready until 10:30...worst service ever. More

Service was great since they offered me a ride to my house and back while the car was being serviced. All workers were friendly. house and back while the car was being serviced. All workers were friendly. More

Clean, comfortable waiting room. Very pleasant representative. Even showed a video of our car and the work that was done. Very pleasant representative. Even showed a video of our car and the work that was done. More

I received excellent service from Oscar at the Service Dept. He explained everything in person and in the short video of the car that he sent via text. The video was very informative. I know exactly what’ Dept. He explained everything in person and in the short video of the car that he sent via text. The video was very informative. I know exactly what’s needed to be done. He pointed out everything that was handled and what needs to be done soon. I now have an idea of the cost and what kind of service I need to schedule next time. More

Always kind and enthusiastic people working here, considerate of your time, and simply designed waiting room with good amenities and clean environment considerate of your time, and simply designed waiting room with good amenities and clean environment More

I had excellent service. Oscar communicates clearly and the service is quick. thanks for your help Oscar communicates clearly and the service is quick. thanks for your help More

I waited for my car to be serviced at 20,000 miles. I was out of there within an hour and 20 minutes, that’s fantastic service. This is my first time in Simi Valley after having a very negative experi I was out of there within an hour and 20 minutes, that’s fantastic service. This is my first time in Simi Valley after having a very negative experience in Thousand Oaks for the past several years. Looking forward to doing business with you guys in the future. Thank you! More

It was excellent service and thank you for taking care of my car. Until next time. my car. Until next time. More

Service went well. The van came did come back with a weird fish eye lens effect on the backup camera that was not there before. So that kind of stinks. And I really The van came did come back with a weird fish eye lens effect on the backup camera that was not there before. So that kind of stinks. And I really believe dealerships need to bring back car washes to be included with their services. It was such a nice bonus for the customers, and Covid is over. The only reason to not do it now is cutting cost, not customer appreciation. We spend 60 grand on a van and buy all the service packages, a wash isn’t a big ask. More

Everyone was incredibly helpful, genuinely friendly, and went out of their way to be accommodating. The whole experience felt easy and welcoming from start to finish. I truly appreciated the kindness and pr went out of their way to be accommodating. The whole experience felt easy and welcoming from start to finish. I truly appreciated the kindness and professionalism of the entire team. More