Toyota of Simi Valley - Service Center

Deb was fabulous she was kind to me as my Mother passed a few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff and more people will come in to your dealership I was not happy about coming in because of the way I was treated last time I was in, but now I will be only coming to she her also there was a thank you card in my car that was so nice. Thank you so much Deb More

Oscar helped me out with my routine check up. He was very informative and made sure everything was taken care of. He was very informative and made sure everything was taken care of. More

Debbie's customer service was wonderful. Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! More

### Failure to Communicate One of the most troubling issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or pro issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or provide updates on the status of my vehicle. This lack of responsiveness is not only frustrating but also shows a blatant disregard for your customers' time and concerns. When a vehicle is in your care, there is a reasonable expectation that the customer will be kept informed about any issues, delays, or necessary repairs. This has not been the case in my experience. More

I appreciate the kind assistance with maintaining my vehicle. I would like them to wash the car like they used to do. vehicle. I would like them to wash the car like they used to do. More

I felt people in your service department acting like Robot! Not human to human! Also waited for 50 minutes for shuttle give me a ride! Mike claim he came and called my name in the previous ride, but l Robot! Not human to human! Also waited for 50 minutes for shuttle give me a ride! Mike claim he came and called my name in the previous ride, but l was sitting there the whole time and how l probably could not hear him, may be you need a microphone to call people! I was receiving a text about every 5 mints, almost 12 text for nothing! The lady one was your ride is arrived and waiting for you when l already was in the shuttle for 5 minutes reaching dealership! I do not know about the service my car received since l trust they have done it and no way to check that part. Thank you More

1. Car had a filmy, sticky substance on drivers side paint and window which was difficult to remove. 2. Tire pressure was written as 35psi all around. My Toyota app says 32 front, 33 rear. Consideri paint and window which was difficult to remove. 2. Tire pressure was written as 35psi all around. My Toyota app says 32 front, 33 rear. Considering the low profile of the tires and the state of the surface of the LA freeway system, having such low psi is inviting rim and tire damage. 3. My service rep Kevin was very nice and promised to answer my questions regarding the "Power, Normal, Eco, Custom" settings. More

Love Simi Valley Toyota! All their employees are so kind in every department. Family owned business that also cares about the community. All their employees are so kind in every department. Family owned business that also cares about the community. More

Buena atencion y exelenge comunicacion y un servicio rapido la persona que me auudo exelente rapido la persona que me auudo exelente More

SV Toyota's service dept was helpful, did a great job. D Seeger was the best to coordinate the repair. D Seeger was the best to coordinate the repair. More