Toyota of Simi Valley - Service Center

Servicing my 2010 Prius The Service Adviser, Michael Keller, was very accommodating. My appointment was 7:30 am and the service was done in a little over one hour. I was ha The Service Adviser, Michael Keller, was very accommodating. My appointment was 7:30 am and the service was done in a little over one hour. I was happy that I didn’t need to wait longer. I love my car and it drove like a dream. More

Outstanding Service and Customer Care Excellent service. Everything was performed in a timely manner. My service rep followed up with me right after I scheduled the service to ensure that Excellent service. Everything was performed in a timely manner. My service rep followed up with me right after I scheduled the service to ensure that I would not missed the appointment. This is the second service appointment I have with the same rep and I will continue since I am very satisfied. More

Stellar service Kudos to Jane Conway for her professionalism and attentiveness alway provided in a caring manner. A rare thing these days. I can't recall a service re Kudos to Jane Conway for her professionalism and attentiveness alway provided in a caring manner. A rare thing these days. I can't recall a service representative who matches her special skills. Five stars! More

TOYOTA nightmare... with a great ending. We bought a new 2010 Sienna XLE and a Camry from Mr. Brian Lamb at DCH TOYOTA Simi Valley. He is energetic, always friendly, and professional. One fa We bought a new 2010 Sienna XLE and a Camry from Mr. Brian Lamb at DCH TOYOTA Simi Valley. He is energetic, always friendly, and professional. One faithful morning, the Sienna with 119k miles, stop recognizing the keys after a short drive. It stayed four days in an auto shop, and three weeks in Simi DCH. It was concluded that immobilizer ECU is dead and requires a complete front wire harness set. The existing repairer bill is $1000 plus additional astronomical parts and labor cost without a guarantee of repair. TOYOTA does not have a wire harness in stock and the wait will be 3+ weeks. Everyone including TOYOTA agrees this is an extremely rare case. After calling TOYOTA for days, they agree to credit us a small amount toward future TOYOTA purchase. TOYOTA ask us to work out the bills and sales deals with the dealer. Thanks to Mr. Brian Lamb and Mr. Randall Holt (Service), we were able to work out a reasonable deal toward a new 2018 Camry. I do not believe any other TOYOTA dealer will do the same. Simi DCH shows they value long term customer relationships. I highly recommend buying future TOYOTA from Mr. Lamb. He provided us a truly unforgettable life experience! More

Exceptional and Professional Mr Harry has consistently provided me outstanding service to my Camry and is attentive to all details. He's friendly, communicative and gives honest a Mr Harry has consistently provided me outstanding service to my Camry and is attentive to all details. He's friendly, communicative and gives honest advice. Thank you. More

Ron Giannoni and Bluetooth problem After I got a new phone my bluetooth in my car would not work anymore. At about 4:30 pm on Sunday 11/5/2017 I pulled into the dealerships service are After I got a new phone my bluetooth in my car would not work anymore. At about 4:30 pm on Sunday 11/5/2017 I pulled into the dealerships service area and Ron was outside of the sales department and walked over and said the service dept. was closed. He asked what my problem was and I stated that my bluetooth wouldn't work on my new phone. He said let me take a look at it and he resolved the problem. He asked my name and I said Ron. We had a good laughed over that as his name was also Ron. I have a 2014 Rav 4 and when the day comes and I need to trade it in, I'll be asking for "Ron G" if he is still there. Ron, Thanks again. Ron B More

Horrible. My engine blew up after they failed to pur the cap My car engine blew up because they failed to properly tightened the oil cap. They towed my car back to the dealership and did a wuick fix lasted over My car engine blew up because they failed to properly tightened the oil cap. They towed my car back to the dealership and did a wuick fix lasted over only 2 hours. I was told that some piston was broken and they changed one of the broken one. I broyght it back because of the engine noise only to be told that there was no computer record. And to diagnose my car will cost me $175. They did not diagnosed my car, instead, they recommended that certain parts be changed. It cost me several hundred dollars....The noise is still not fix.... More

Fast and efficient. Friendly Car promised by a certain time and exceeded my expectations as it was done soon. Employees always friendly. Dealership is nice and clean and inviting. Car promised by a certain time and exceeded my expectations as it was done soon. Employees always friendly. Dealership is nice and clean and inviting. More

Awesome service Department Your service department is outstanding! Michael Harry was friendly and attentive. He went above and beyond to create a delightful customer experienc Your service department is outstanding! Michael Harry was friendly and attentive. He went above and beyond to create a delightful customer experience. We will always use DCH Toyota whenever we can. More

Excellent Service as Usual Friendly, helpful people who help make the task of maintaining my car a breeze.! I can't imagine taking my 2012 Camary anyplace else. Keep up the go Friendly, helpful people who help make the task of maintaining my car a breeze.! I can't imagine taking my 2012 Camary anyplace else. Keep up the good work! More