Toyota of Simi Valley - Service Center

The dealership is convenient and the staff has always been pleasant and helpfull. My RAV4 was in for it's 1st year maintenance, with one complaint. This was a repeat complaint from my previous visit 1 been pleasant and helpfull. My RAV4 was in for it's 1st year maintenance, with one complaint. This was a repeat complaint from my previous visit 12/29/23, where my complaint was not resolved properly. Kudos to Manish Sharma for finally resolving the issue. More

They communicated well and serviced my car quickly. I would definitely go there again to service my car I would definitely go there again to service my car More

Excelente el servicio y la atención estupenda. Estoy muy agradecida y nos sentimos bendecidos con nuestra rav4 Estoy muy agradecida y nos sentimos bendecidos con nuestra rav4 More

My car was ready almost 2 hrs. early! Service department a little pushy. Overall it was a good experience. early! Service department a little pushy. Overall it was a good experience. More

The salesman Ricardo was very straight forward and responsive. The financial person(forgot their name) made the process easy and efficient- even after I showed up less than well prepared. responsive. The financial person(forgot their name) made the process easy and efficient- even after I showed up less than well prepared. More

The service advisor explained my cars recommendations in detail and he seemed very honest. I feel like I can trust this dealership. The customer service was outstanding from experience. detail and he seemed very honest. I feel like I can trust this dealership. The customer service was outstanding from experience. More

I always bring my car here because the people are friendly, caring, honest and do excellent work. friendly, caring, honest and do excellent work. More

Deb was fabulous she was kind to me as my Mother passed a few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff and more people will come in to your dealership I was not happy about coming in because of the way I was treated last time I was in, but now I will be only coming to she her also there was a thank you card in my car that was so nice. Thank you so much Deb More

### Failure to Communicate One of the most troubling issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or pro issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or provide updates on the status of my vehicle. This lack of responsiveness is not only frustrating but also shows a blatant disregard for your customers' time and concerns. When a vehicle is in your care, there is a reasonable expectation that the customer will be kept informed about any issues, delays, or necessary repairs. This has not been the case in my experience. More

Debbie's customer service was wonderful. Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! More