Toyota of Simi Valley - Service Center

Excellent service and great service deals got me in the door! I had previously written off this dealership for poor service and deals but I’m glad I gave them another chance. door! I had previously written off this dealership for poor service and deals but I’m glad I gave them another chance. More

Finished earlier than estimated . Thank you Robert Hudson for helping me out. See you in January 2025 Thank you Robert Hudson for helping me out. See you in January 2025 More

Purchased new tires for my Sienna van. Why would I buy tires at the dealership, and not Costco, like a sensible person? Well, because the stupid run flat tires the Sienna requires are not Why would I buy tires at the dealership, and not Costco, like a sensible person? Well, because the stupid run flat tires the Sienna requires are not available at Costco. Bummer, huh? So the dealership it is. Also, this review site sucks. This is a review of the service center (it says so just above) but none of the service center people are in the Sales Dept list below. Lame. More

Great friendly staff but the buying experience was just like my first car buying in the 90s. Negotiating the price was exhausting at best. Ask a price, goes to the manager, make me wait for 10mins… another like my first car buying in the 90s. Negotiating the price was exhausting at best. Ask a price, goes to the manager, make me wait for 10mins… another price, goes back to the manager and another 10mins. It probably would be my last Toyota purchase unless there’s a major improvement in buying experience. My sales person, Eddie, was the only reason I made the purchase on the same day. More

Poor customer skills, lack of feedback and empathy. Unfortunately, he has been my "advisor"? in the last 4 visits on the road and counting. Unfortunately, he has been my "advisor"? in the last 4 visits on the road and counting. More

Debbie was pleasant and attentive. She answered my questions completely and thoroughly. I appreciate that Simi Valley Toyota recognizes our busy schedules and they try to get our cars She answered my questions completely and thoroughly. I appreciate that Simi Valley Toyota recognizes our busy schedules and they try to get our cars finished as soon as they can and they pay attention to every details. More

I have been taking my car to Simi Valley Toyota for all of my services for years. Scheduling is easy and Robert Hudson in service is an absolute pleasure to work with. He is always forthcoming about cost a of my services for years. Scheduling is easy and Robert Hudson in service is an absolute pleasure to work with. He is always forthcoming about cost and never pushy. I only schedule my appointments with him because of his professionalism and kindness. More

Great service but horrible prices! !! Friendly and respectable staff...I hate that I have to come with 15 words !! Friendly and respectable staff...I hate that I have to come with 15 words More

Katie was very nice, understanding and helpful. She didn’t try and push in-needed work and I appreciate that. She didn’t try and push in-needed work and I appreciate that. More

Too much upselling when I have a maintenance agreement. ‘This is frustrating and leads to mistrust. ‘This is frustrating and leads to mistrust. More