Toyota of Simi Valley - Service Center

I was treated with respect in a very difficult predicament. James did a good job giving me bad news and Mr. Powell went above and beyond fairness in my service situation. I will in the future go t predicament. James did a good job giving me bad news and Mr. Powell went above and beyond fairness in my service situation. I will in the future go to simi valley for all of my service needs because of Mr. Powells kindness and will tell all of my fellow toyota owners to do the same. In this day of really hard times it is so nice to know that there are still people around who really do care to make a difference. Thank You More

Brought my car for an oil change. They took all the change in my coin holder. Who knows what else they might take unknowingly. This dishonesty make me doubt the sincerity of this dealership. If they change in my coin holder. Who knows what else they might take unknowingly. This dishonesty make me doubt the sincerity of this dealership. If they can blatantly steal coins, who's to say that they might falsify problems in the car so they can make more money. More

Took my car in for a new timing belt, talked to Mike Carpenter to set up an appointment. Was told some things that I requested would be included in the service. I talked to him three times and each ti Carpenter to set up an appointment. Was told some things that I requested would be included in the service. I talked to him three times and each time he assured me that these things would be included. They took my car apart and then called me to tell me that I would need to pay ALOT more money for them to do the things I requested. I know that this is routine with these people because of how they acted. Sent a letter to the general manager, never heard back. More

I had a great experience at this dealership. The service writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 ho writer I had, Hank Fairchild was excellent. He was enthusiastic and motivated to answer my questions. I was in and out of the dealership in 1-1/2 hours !! I will definately go back for any future scheduled service. More

Service and service coordination with Dale Stauf was great! We needed 60K mile scheduled service on our Toyota Camry Hybrid. Dale handled it all very professionally and with good communication between great! We needed 60K mile scheduled service on our Toyota Camry Hybrid. Dale handled it all very professionally and with good communication between us. He also looked for the best coupon combination for the best prices for service. His service pros found that the water pump was leaking; it was replaced under warranty. We also had a recent unusual clicking in the dash when the gas engine started up or turned off (like at a stoplight). It turned out to be a mixer assembly. Parts were ordered, arrived within a week, an appointment was set-up and it was replaced under the extended warranty ($50 deductable). Dale also arranged for the dealer to pay for a rental car for the day while service was being done. Usually I just use the convenient shuttle to get to/from work during service but unexpectedly needed wheels during the day so this was greatly appreciated. Thanks Dale! Thanks DCH Toyota of Simi Valley! More

I was out in less time than I had anticipated which was great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any de great! Dale was wonderful. He was honest about the work that needed to be done and was a pleasure to work with. I put price as okay because any dealership service is expensive - I don't think Toyota is out of line, just expensive. I have to assume the quality of work is as it should be. I have never broken down on the road, but not being a mechanic... That being said, I do trust this Toyota dealership and have been going to them since I purchased my car. I appreciate the fact that they do come to me with things that they find that need to be addressed before becoming problems. I am counting on them to do this for me. More

DCH Toyota of Simi Valley is a good car shop. If you are looking for finding a new car o a used car, I recommend this place. You will find a good care what you want it. The car dealer is also so great. He t looking for finding a new car o a used car, I recommend this place. You will find a good care what you want it. The car dealer is also so great. He told me again and again until I cleared about the car perfectly, because I do not know about car well. More

I took my relatively new Tundra (8 months old)in because the check engine light was on, and it was running rough. I set the sevice apointment on-line very late the night before, yet when I arrived, the serv the check engine light was on, and it was running rough. I set the sevice apointment on-line very late the night before, yet when I arrived, the service advisor was aware of the set appointment and was very expeditious in getting the vehicle checked in and arranging a ride back home for me. Unfortunately for me, the problem was due to rodents damaging the wiring inside of the engine compartment, and not covered by warranty. The Advisor arrainged for a rental car at no charge during the repairs, and kept me well informed throughout the repair process. The Service Manager even took the time to point out the evidence of the rodents getting into the engine compartment, and gave some good tips on how to prevent ant subsequent damages. More

Since Mike Powell has taken over as service director at Simi Valley Toyota that service department has never ran smoother. Every time I go in there everyone has been very nice and professional. Paul Mccart Simi Valley Toyota that service department has never ran smoother. Every time I go in there everyone has been very nice and professional. Paul Mccartney, Mike Powell's ASM is the one who I deal with. He is very knowledgable about my car and tells me what I need to have done and what I could wait on for my next visit. I dont ever feel pressured and he takes his time with me in explaining things that I dont understand. I have recently moved to newbury park but I will continue to bring my car in to Simi Valley Toyota to Paul McCartney because I am very comfortable and happy with the service. More

The Service Manager Mike Powell, greeted me personally and made sure that the recall was taken care of unbelievably quickly and got my Son out of the dealership in under 2 hours. We hadn't made an appoin and made sure that the recall was taken care of unbelievably quickly and got my Son out of the dealership in under 2 hours. We hadn't made an appointment and were expecting a delay or having to leave the vehicle. Fantastic service and friendly staff. I will be back!! More