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Toyota of Simi Valley - Service Center
Simi Valley, CA
667 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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667 Reviews of Toyota of Simi Valley - Service Center
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July 17, 2012
I had my 2010 4Runner towed in for stalling on the Freeway. It took 4 days get it fixed due to a bad sensor, covered under the 36/36 warranty. I had to beg them for a status update several times. I Freeway. It took 4 days get it fixed due to a bad sensor, covered under the 36/36 warranty. I had to beg them for a status update several times. I had too actually go by the shop multiple times for a status, two days after no communication from the service department. Very poor communication and broken promises to call with a status. The day the car was supposed to be ready, I called several times and finally reached a service person who told me my car was ready and no additional services was required. When I got home I reviewed the paperwork in detail with indicated that I need brake service, dirty air filter and a tire rotation. I thus call and was told to bring the car back for couple of more days. Really, like the hundreds of dollars in car rental fees were not enough. This is the same Toyota dealership; I have been going to for two decades. Up til now I have always had exceptional service. To be fair it has been a couple years. I should have read recent reviews on different web sites before towing my 4Runner there. This will be the last time I will ever take any of my Toyotas to this service department for service. More
by stevebau
Employees Worked With
mark townsend
Helpful July 02, 2012
I'll be the first to give Mr. Carpenter a review. Took my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the mornin my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the morning and picked it up in the afternoon. I was hoping he would initially replace the part but instead they had the moulding sealed. However, Mike said if if pops back up to give him a call and they'll replace it. Anyway, a few weeks go buy and noticed the moulding started to warp .. so I figured to give Mike a call. Plus, there was also an issue with the truck engaging while I was at a full stop. It felt like being bumped in the back so decided to have them take a look at it along with the moulding. Dropped it off in the morning and I received a call from Mike providing me with a detailed list of what he intends to do withthe truck. Unfortunately, they didn't have the part so they had to special order it. They kept the truck for a day and picked it up late eveining. The moulding was replaced and a new drive shaft was installed. Thanks for keeping your word and not trying to "jerry-rig" the moulding. Now, I knew about the driveshaft before I went to the dealership--I knew there was an existing TSB available and wanted to see if these guys would bring it up. To my surprise-- they did. He mentioned during the assessment that there was a TSB for the problem I mentioned about the bumping feeling when the truck is stopped. I'm surprised because I've owned several Toyotas from the first gen Tundra's to the first gen 4Runners, and I've taken these vehicles to other dealerships and never got the service I received from DCH. I know my Toyota's and I know when a good service advisor is honest. The last honest service advisor I had was in Van Nuys several years ago-- this guy went above and beyond when I had my 2002 Tundra supercharged. On another note, when I left the truck for service that day, I mentioned to my wife I left 25.00 in cash in the center console and some change in the dispenser. This was after the fact so if it was taken then I wouldn't have an argument to stand on --when I picked up the truck low and behold money and change was still there. That was an outstanding feeling. Reassurance and honesty from a dealership--- who would've thunk. Thanks Mike and the Service team--looking forward to using your services in the future. More
by delrmx01
March 28, 2012
I was helping my Mom out by getting her scheduled service completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he was able to get my Mom's car serviced right away. While I was waiting Cesar showed me around the dealership and we checked out a few cars as my lease on my current car will be up soon. We didn't get to go for a test drive as the service department completed the oil change within 45 mins which was about an hour ahead of my estimated completion time. Wow!!! that NEVER happens at other dealers. I will be coming back to see Cesar as soon as I get closer to my lease turn in date as you have some nice looking cars on your lot and Cesar was so very knowledgeable and friendly. I didn't feel pressured in any way to "buy the car today" so I will be back assuming Cesar can help me when I return! More
by pixiezan
Employees Worked With
Ceasar Garcia
March 09, 2012
First time at this dealership. They took good care of me, nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll be back. My roommate bought her most recent car there and had a great experience. I hope to be back to DCH Toyota of Simi Valley in about a year to buy a new car! More
by jllevy123
Employees Worked With
Collin (Service Advisor)
February 10, 2012
The reason that I gave this rating is that I was very suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will definately return and recommend family and friends as well. More
by amandaolivera
Employees Worked With
Dean Dixon, Dean Dixon
February 10, 2012
The last service I went in for I was lucky enough to have Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is grea Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is greato have friendly and good people to provide service at dch, since I'm there for all my services and always browsing for a new tundra!! I'm sure he will sell me my next vehicle. More
by musicbydjlo
Employees Worked With
Dean Dixon, Dean Dixon
October 30, 2011
There was a minor mishap with completing the final details on my car. I immediately went to Go see Michael Dowl, the dealer that sold me my car and he took the "Bull By Its Horns" and lead me to the r details on my car. I immediately went to Go see Michael Dowl, the dealer that sold me my car and he took the "Bull By Its Horns" and lead me to the right person (Crystal) to get an appointment to get my car fixed. I definitely felt taken care of and was given a peace of mind knowing that i will not be carless during this time having Enterprise already to set to pick me up after I drop my car off. More
by sssupahsuz
Employees Worked With
Michael Dowl and Crystal, Michael Dowl
September 15, 2011
i had the opportunity to speak to Crystal regarding a warranty issue and discovered that my car was still under warranty for the problem that I had . I was very impressed with the sincere effort to help warranty issue and discovered that my car was still under warranty for the problem that I had . I was very impressed with the sincere effort to help with my problem. She was so awesome , I even went to the General Manager who was GREAT!!! He took time to sit down and chat with me. Great Dealership! More
by syinv18
Employees Worked With
Crystal Hiss
September 12, 2011
I brought my car for service which was pre-paid, but computer did not show it. They did manage to ge my car into service, but I would have the same problem next time. So Collin personally took me to fin computer did not show it. They did manage to ge my car into service, but I would have the same problem next time. So Collin personally took me to finance office to resolve this problem and was extremely helpful. The same applies to finance manager - Tim. I like the spirit of caring for the customer - you can feel it the moment you step in... More
by lbsassoo
Employees Worked With
Collin Andersen
August 13, 2011
I just wanted to say how much I appreciate it that these two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of the car to get gas, I had dropped my keys (unbeknownst to me) inside the windshield wiper area. When I got back in the car and got the "No Key Detected" sign, I searched frantically for my keys around and under the car, and couldn't find them. On the off chance that someone was still at the dealership and would be willing to give me a ride home and back to get my spare keys, I called the Toyota dealership. Angel kindly agreed to have Mark drive over to help me. He almost immediately spotted my keys inside the windshield wiper area. Of course, I felt like a complete doofus. If he thought I was as well, he certainly gave no indication. He was very nice and wished me a good evening. This kind of customer service is rare to non-existent any more. I truly appreciated it, and wanted to share. Thank you!!! More
by jarich
Employees Worked With
Angel Ascencio, Mark Blumberg, Angel Ascencio
