Simmons Rockwell Ford, Inc.

Incompetent Bought a 2015 ford edge from horseheads location. After 2 months the transfercase had to have all new seals. After 3 months the check engine light wou Bought a 2015 ford edge from horseheads location. After 2 months the transfercase had to have all new seals. After 3 months the check engine light would turn on and off. Simmons rockwell refused to look at vehicle unless the light was on. From working in the industry i know you can plug in a scan tool and check history codes. When i told them that, they so no you can't. They are blatantly lying and refuse to fix a car they sold. Time to find a different dealership and never buy a ford product again. More

Liars don't drive long distance you'll be pissed I drove over an hr to look at a vehicle that the sales guy said was in mint condition. Vehicle looked as if it was driven through bushes scratching t I drove over an hr to look at a vehicle that the sales guy said was in mint condition. Vehicle looked as if it was driven through bushes scratching the paint up bad. Yea not happy. So I looked at another car I liked I purchased then before I leave the parking lot it has door lock issues the sales guy says they will have it taken care of or drive it back, hello I live an hr and half away. After many emails and trying to call the sale rep they never fixed my car. Once you leave there you are dirt to them. I looked the car over the next day after purchase and a door panel was coming off. The sales rep never got back to me and they didn't fix it. I will never tell friends or family to shop at any of there places they are a joke. I would have my sales rep fired if he worked for me for being so unprofessional when saying his company would fix the issues with the car and never did. Simmons of Rockwell is terrible they are big but don't care about there customers. More

Amazing experience at Simmons Rockwell Ford, Hornell locatio I purchased a 2013 Dodge Ram from Simmons Rockwell, Hornell location. The sales team, especially Kyle Dunham are amazing! This was by far the BEST e I purchased a 2013 Dodge Ram from Simmons Rockwell, Hornell location. The sales team, especially Kyle Dunham are amazing! This was by far the BEST experience I have EVER had buying a vehicle. From setting up an appt. to look and test drive, to figuring out payments, to getting the keys in my hand couldn't of gone more smooth. The staff is so professional and polite. I would 100% recommend Simmons Rockwell Hornell location to ALL of my family and friends. Thank you for making my dream come true! More

xxxx...LIERS Sells extended service agreements. DOES NOT CHECK THEIR PAPERS. Vehicle Identification # WRONG to CAR they SOLD! Only says will send back amount paid Sells extended service agreements. DOES NOT CHECK THEIR PAPERS. Vehicle Identification # WRONG to CAR they SOLD! Only says will send back amount paid for service agreement. NO PAY FOR ANY AND ALL REPAIRS UNTIL CAR REACHES 100,000 MILES! DO NOT BUY FROM THEM!!! FRAUDS! This paper work was put in AFTER purchase of car....no signature from buyer on extended service agreement paper. Their Salesman screws up and they will not fix nor honor what you pay for. More

My son and I went to simmons-rockwell in Hallstead Pa. We told Mr. Springer what we were looking for.He showed us a couple of cars we liked my son test drove them . He decided on a 2010 Nissan Versa for We told Mr. Springer what we were looking for.He showed us a couple of cars we liked my son test drove them . He decided on a 2010 Nissan Versa for $8999.We sat down to go over the paper work .My son said he would put down $5000 and fiance the reset through our Credit Union.He wanted us to use his bank but said we were more comfortable with ours.He tried to sell us some rust proofing and a warranty that he insisted we needed,but we didn't want.After 2hrs. he gave us an invoice with the amount we needed to get from our Credit Union.On our way out he asked us when would we be back tomarrow in the morning or afternoon we said early afternoon.So he could have it ready for us. We got home my son called his insurance and put the car on for the next day.In the morning on our way to the Credit Union THEY CALLED AND SAID THEY SOLD THE CAR .They said they sold it 15 min. after we left It took him 2hrs. to show us and do the paper work it was after 7pm when we left they close at 8pm Edward Wulff More

BUYER BEWARE! They have 4 NY & 1 PA dealerships. We were working with a PA salesman who was friendly and helpful and waiting on a car to come in from an auto auction in Michigan. He promised us we had were working with a PA salesman who was friendly and helpful and waiting on a car to come in from an auto auction in Michigan. He promised us we had first chance at the car when it arrived. We offered to put a deposit down to hold the car - he said we don't need to do that. The car arrived at one of the NY dealerships. Another customer was standing there, saw the car and offered to buy it. Instead of upholding their promise to us, Simmons-Rockwell sold the car out from under us. Salesman apologized profusely but the dealership would not give us a price break a similar car - they "just couldn't do that". Very poor treatment. I'd hate to need to rely on them for anything else. Before posting this review, I gave them plenty of time to respond positively to our offer but they refused. If you contact them via their website, they do respond quickly with an e-mail but if your reply to that person, you'll never get a response. More