Simpson Chevrolet of Irvine

I really appreciate the efforts made by staff in ensuring I was completely satisfied. From start to finish (about 1 week from initial visit to driving out the door), Simpson Chevrolet kept me informed; good I was completely satisfied. From start to finish (about 1 week from initial visit to driving out the door), Simpson Chevrolet kept me informed; good communication. Mark (sales rep.) answered all my questions about the new vehicle and took the time to show me ALL the features. Sean (and financing staff) worked hard in trying to get me the best financing deal. I would definitely recommend Simpson Chevrolet to my friends and colleagues (if in the market). Thanks team! I love my new Traverse! More

Still waiting on second key ! Service was hurried, gave a feeling that we are not important. Service was hurried, gave a feeling that we are not important. More

I was lied to by Maj. sales manager. Lied about interest rate. The finance also telling lies. Terrible… sales manager. Lied about interest rate. The finance also telling lies. Terrible… More

Amazing Store! Amazing People! They took great care of me, and I’d be happy to buy all of my Chevy products from them in the future. Amazing People! They took great care of me, and I’d be happy to buy all of my Chevy products from them in the future. More

We had to take my truck in for a recall. The customer service at this store is horrible. First off , they initially told me it would take 6 hours. It ended up being over night. I called and The customer service at this store is horrible. First off , they initially told me it would take 6 hours. It ended up being over night. I called and left messages and never heard back for 4 hours call again and they finally told me I could pick my car up at the end of day 2. When I came to return my loaner vehicle which I was lucky enough to get they were going to make me pay to fill up the vehicle which when they handed me the keys they mentioned nothing about filling up the truck with gas (not in paperwork either). When I mentioned they didn't even tell me the two receptionists started speaking to one another in another language behind the counter. Last when I get into my truck someone's used cold del taco cup was in my truck (left from one of the workers). I WILL NEVER RETURN TO THIS DEALERSHIP. More

From starting text messages to finish of deal it was a pleasure working with this dealership. They truly did all that they could to make buying my new Trailblazer a great experience. pleasure working with this dealership. They truly did all that they could to make buying my new Trailblazer a great experience. More

I elected to wait, and the estimated wait time ran longer than quoted, which was not a problem because it was my decision. A clean waiting room with wifi allowed me to do my work and plenty of coffee and wat than quoted, which was not a problem because it was my decision. A clean waiting room with wifi allowed me to do my work and plenty of coffee and water was available. The staff was friendly and helpful and my questions were answered in a timely manner. All issues concerning my car were professionally handled and corrected. More

They do a great job! I would like tech to communicate the end of the results on your vehicle. I would like tech to communicate the end of the results on your vehicle. More

I feel very fortunate to have Lance Schroeder is my service advisor 10/10 Excellence. He is knowledgeable, conscientious, honestly straight forward and readily available. I look forward to working wi service advisor 10/10 Excellence. He is knowledgeable, conscientious, honestly straight forward and readily available. I look forward to working with him and appreciate the proactive preventative recommendations to ensure my Buick will have the potential to attain a high mileage lifetime. Thank you Isidor Ward More

Although I DID get my oil changed, pretty straight-forward, here's the other thing that happened on my 2-7-23 visit to Simpson. After being told that my deflating tire could not be patched straight-forward, here's the other thing that happened on my 2-7-23 visit to Simpson. After being told that my deflating tire could not be patched here, they proceeded to rotate the BAD tire from the back to the front, putting me in a situation where my tire could have BLOWN out on the highway! I had to pump it up just to get to the dealership this morning!!!!! They also recommended to me a place around the corner, and when I arrived they told me it would be AT LEAST 3 hours before they could even look at it. So guess WHERE I wound up? WALMART!, YES< WALMART! They looked at the tire and told me it could not be fixed as the metal object in it was OVER AN INCH WIDE! I wound up buying tires at Walmart. They took me in RIGHT AWAY!!! My tire had been deflating the entire time!!! RECAP: SIMPSON sent me on my way with a DANGEROUS situation putting a bad tire on the FRONT of my car! At Least offering to change the bad one for the spare, would have been the DECENT thing to do! More