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Sir Walter Chevrolet Company
Raleigh, NC
323 Reviews
Sir Walter Chevrolet Company is pleased to offer Chevrolets for sale to area drivers and we always put our customers first! Whether you're searching for your next new Chevy car, truck or SUV, used car, or simply need quality auto repairs, our team is here for you.
Our experience-focused dealership environment means you can shop our new Chevy lineup and selection of used cars at your own pace. This North Carolina Chevrolet team will help you find exactly what you're looking for in a timely and easy way because we know you're busy. Our goal is to offer you a positive and successful dealership experience that allows you to leave feeling confident about the vehicle you decided to lease or buy or the auto service you scheduled.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 323 reviews
July 08, 2010
My '09 Cobalt recently stopped starting so naturally I had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover eve had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover everything. Fast forward through 9 days of delays and reassuring phone calls, and I get a final phone call from the service rep saying they will not cover the rental. I had to fight my way through it, and they still only covered half the rental bill saying some parts were not under warranty (which took them over a week to reach this conclusion?!). The "factory trained" mechanic even told me at one point, "you know how many of these cars we get in here?" (makes a 'zero' gesture with his hand) "this is the first one I've seen." Insult to injury: I was asked to wait in the office while the paperwork was being completed. I waited for a half-hour before wandering off to find the service rep, at which point he told me everything was ready and to see the cashier inside. Upon visiting the cashier I found another charge on the receipt (clerical error) that I had to straighten out. Now I am stuck with hundreds of dollars of unexpected expenses and my car is still not running properly. Will not return, and I wish they didn't already have my money from the initial sale. Headache. More
by Imonroe
Employees Worked With
Tom Ferguson
Helpful May 20, 2010
I don't know what the previous reviewer's problem was and I would like to hear the other side's story. I have found Sir Walter Chevrolet staff to be very up-front and professional - every one I talked to or I would like to hear the other side's story. I have found Sir Walter Chevrolet staff to be very up-front and professional - every one I talked to or dealt with. There was no high-pressure sales tactics. I purchased a car there in November '09, so met the finance folk. They were very above board. I sincerely doubt that anyone was verbally abusive except the previous customer. I also doubt Sir Walter would want him/her as a customer, so they probably don't consider the loss of this sale a bad thing. More
by 6randpa
Employees Worked With
Sales, Finance, Shop
December 13, 2005
When attempting to purchase a car at Sir Walter Chevrolet in Raleigh, NC I was treated very rudely by the head finance guy. His conduct was very unprofessional and downright mean, which resulted not only in in Raleigh, NC I was treated very rudely by the head finance guy. His conduct was very unprofessional and downright mean, which resulted not only in a loss of a sale, but also personal humiliation. He not only became verbally abusive, but was close to getting physical as well. I hope he is not like this with other prospective buyers because his lousy attitude made me question the integrity of not only this particular dealership, but of all chevrolet affiliations. This poor and unprofessional attitude is deemed unacceptable and shall not be tolerated. I am unsure if i can trust another chevrolet dealersip after this outrageous experience. More
by CMV333
