Skyline Ford

FACTORY ORDER NEW F-250 SUPER DUTY My husband and I ordered a new truck through Jeremy and the dealership. It arrived sooner than we had originally thought and we are very pleased with My husband and I ordered a new truck through Jeremy and the dealership. It arrived sooner than we had originally thought and we are very pleased with the entire process. We only wish that this dealership was closer to where we live down near Roseburg so that we could take advantage of a regular service for our new truck. More

Comfortable Experience The whole time I see was at skyline Ford I never felt uncomfortable. Everyone was friendly and and willing to help you out. The floor was clean and th The whole time I see was at skyline Ford I never felt uncomfortable. Everyone was friendly and and willing to help you out. The floor was clean and the waiting area was super nice. Working with Wally was great. I felt more like I was talking to a trustworthy friend then someone trying to sell me something. He made the experience personal to me and got me the best service and price I could get. I've had interactions with multiple salespersons and Everytime was a comfortable experience. They all are care for your needs, not theirs. More

Second to none! Every time I need a part regardless of what it is, Ed Gouldsmith and the parts dept ALWAYS come through. Prices are competitive with other suppliers Every time I need a part regardless of what it is, Ed Gouldsmith and the parts dept ALWAYS come through. Prices are competitive with other suppliers, Thanks Ed! More

Straight Forward and efficient Jeff White was very professional but layer back at the same time. Didn't pressure, but just had a conversation asking questions and answering as neede Jeff White was very professional but layer back at the same time. Didn't pressure, but just had a conversation asking questions and answering as needed. Juan was very efficient and informative and had no problems with delayed down payment and title which I didn't have in hand as I'm sure most of your buyers don't. Hahaha My overall experience with the dealership was great. If anyone asks I'll definitely refer. More

Five Star service all around! Frank, service advisor, did great work! Vince Gregson stepped in and assisted several times! Thank you so much, Vince! Jenny & Katrina assisted with Frank, service advisor, did great work! Vince Gregson stepped in and assisted several times! Thank you so much, Vince! Jenny & Katrina assisted with a rental car, and explained a hybrid car doesn't make an engine sound while running! LOL! It's a relief to work with such a knowledgeable team of fun and friendly people! More

Awesome experience! Everyone at the dealership was friendly and helpful. Jeremy is well versed on his product, very pleasant, friendly, and patient to deal with. My wif Everyone at the dealership was friendly and helpful. Jeremy is well versed on his product, very pleasant, friendly, and patient to deal with. My wife and I had a particular vehicle in mind to purchase and because of multiple factors ending up purchasing a different vehicle (Ford Fusion Sport) which we have fallen in love with. Just as a side, we started our visit with Jeff White who likewise is knowledgeable about the product he is selling and friendly. A customer of his arrived so he quickly passed us onto Jeremy, which made the buying experience even better because we were not left in limbo. More

Difficult Problem With a 3.5L Ecoboost Engine I took my 2013 F150 3.5L Ecoboost in for service because when I stepped on the gas pedal hard the engine and transmission did not hook up. Because a I took my 2013 F150 3.5L Ecoboost in for service because when I stepped on the gas pedal hard the engine and transmission did not hook up. Because a lot of vehicles today are controlled electronically, I figured it had to be some sort of a "communication problem" between the engine and transmission. Frank, the Service Advisor, was very patient with me (this truck is my "baby") and he kept me informed as to the status of the service as it took some time to find the problem because the pickup would not replicate the symptom for Skyline. (Very clever truck ! :-) ) Frank, also arranged for a loaner vehicle for me as I really needed one! They had to put a Master Certified Engine/Transmission Mechanic on the pickup to finally figure out that the timing chain had stretched and (especially) under hard acceleration the truck could not read (understand the timing from the Timing Chain). Frank was very calm and very professional while I was frantically concerned for my "baby". The pickup is now running like new again !! Yeah Frank and crew !!! More

Great new car buying experience. We had a great car buying experience with Skyline Ford Keizer. Sales Consultant Malisa Berthelsen was extremely knowledgeable about our 2017 explorer We had a great car buying experience with Skyline Ford Keizer. Sales Consultant Malisa Berthelsen was extremely knowledgeable about our 2017 explorer we purchased. She made the purchase a comfortable and relaxed experience. I would definitely make the drive from Portland to Skyline Ford Keizer again when its time for my new truck purchase. Thank you Skyline Ford. We appreciated doing business with your staff. More

Best buying experience Big thanks to south commercial Skyline Ford and Sales consultant Jeremy Gattenby for making our buying experience the best. No hasseling and no proble Big thanks to south commercial Skyline Ford and Sales consultant Jeremy Gattenby for making our buying experience the best. No hasseling and no problems. Best buying experience we've had. We would recommend them and Jeremy to anyone who needs a great buying experience instead of the normal bad experiences everyone gets with other places. More

Disappointing, and Dishonest. Covered up damage on the vehicle, I drove from Vancouver WA. down to Salem in order to check out this truck. I had been shopping around for about 3 m Covered up damage on the vehicle, I drove from Vancouver WA. down to Salem in order to check out this truck. I had been shopping around for about 3 months and was pretty certain that I would be driving this vehicle home if the test drive went well and the price was right, because it had a clean Car Fax, low mileage, and had what I had been looking for in a truck. I arrived with my Nephew and we got out of the car and Jeff was waiting for us and we walked over to the truck and checked out the back for dents and scratches and then I walked up the drivers side and Jack walked up the passenger side, looking for any dents, dings or scratches anything that you would not want to see on something that you were going to pay close to 40,000.00 dollars for. Anyway Jeff was at the front of the truck with the hood open so that we could see the engine, and then it was off for the test drive, and he was pretty much in control of that also, my Nephew drove it first and then I drove it and we were both pleased at the way it handled and then off to Jeff's office so we could talk about the price and do the paper work. Like I mentioned it was about 37.000.00 without the extended warranty and I did purchase that also for about 2.000.00. Jeff went outside and put the dealers plates on and returned with the keys and I was on my way for home. I decided to drive over to my brothers house to show him my new ride and he wasn't half way to the truck and he noticed a dent in the front left side of the bumper that was about the size of a softball, I was in shock wondering how in the xxxx did I miss that, probably because when Jeff saw that Jack and I were looking for dents and dings he hurried over and lifted the hood in order to draw our attention away from the front end and instead have us focusing on the engine, and then swiftly moving us into the truck for the test drive and the truck was not facing me when I walked out to drive it home. Bottom line is this, he changed the plates on the vehicle and there is no way that he would or could have missed the damage, NO WAY. Raising the hood at the time he did could be a quinky dinkiy but I doubt it, same thing goes for the truck being parked the opposite direction that I had left it, so when I walked out I was viewing the back end instead of the front. I emailed Jeff about this and I have received nothing for a reply. It seems to me that customer service and the ability to tell the truth have become a distant memory of the past. By the way the truck was purchased in full that day so it's not I can't afford it issue. I will say thank you to the gentleman that took care of the tax and licensing for me, he was polite, informative, and had all of the paperwork sent over to WA by the following Tuesday with no hassles or xx More