Skyline Ford

Oil change and new tires When getting routine oil change Jennifer in service shared with me the bargains Ford had on new tires. She showed me several levels of tires and she a When getting routine oil change Jennifer in service shared with me the bargains Ford had on new tires. She showed me several levels of tires and she asked me the type of driving I mostly do and subsequently recommended a particular tire. The specs and price appeared to meet my needs and I purchased the tires she recommended. After a couple thousand miles driven in various weather conditions I am very satisfied with my purchase. More

Matt Fitzmaurice Don Frederickson always does an excellent job. Professional and fair. I need someone I trust in the car business so I don't have to go through the b Don Frederickson always does an excellent job. Professional and fair. I need someone I trust in the car business so I don't have to go through the bother of finding a good truck at the right price. More

Buying new car Everything was handled in a professional and friendly way. Our sales person was great as well as the credit person that we signed the paper for the n Everything was handled in a professional and friendly way. Our sales person was great as well as the credit person that we signed the paper for the new cae More

Accommodating and friendly Skyline actually honored the "meet or beat" tire price, which is great because we like getting our service and maintenance done with Skyline--on both Skyline actually honored the "meet or beat" tire price, which is great because we like getting our service and maintenance done with Skyline--on both cars, and one of them is not a Ford. Anthony Brown was a delight to visit with during the entire quote and scheduling process. He somehow got the set of tires ordered in, AND mounted and balanced, AND a 4-wheel alignment on the car, the next afternoon! We couldn't believe it. After all that, he then handled all the paperwork for the tire rebate for us! So, kudos to Anthony and to Skyline. We'll be back, hopefully many times. More

Awesome experience I had yet another awesome experience at Skyline Ford because of Jeremy Gattenby my salesman. He listened, he understood, and he made it happen exactly I had yet another awesome experience at Skyline Ford because of Jeremy Gattenby my salesman. He listened, he understood, and he made it happen exactly the way I asked. Jeremy knows the product line and what is available. This is something that it is becoming rare at dealerships these days. Jeremy also does what he says he will do without fail. He is very diligent and even took my calls when he was home and off duty. I highly recommend buying from Jeremy and his elite team at Skyline Ford. More

Wally Waldron is the man! This is my 3rd experience with Skyline and Wally. All have been totally satisfying experiences. I can't find enough superlatives to describe my experi This is my 3rd experience with Skyline and Wally. All have been totally satisfying experiences. I can't find enough superlatives to describe my experience! Easygoing, Knowledgeable, efficient, enjoyable, etc. More

Painless Loved working with Jeremy! Definitely a no pressure experience. We went knowing the basic type of truck we wanted and left with the perfect match. We Loved working with Jeremy! Definitely a no pressure experience. We went knowing the basic type of truck we wanted and left with the perfect match. We will gladly recommend Skyline and Jeremy to friends/family. More

Fast, friendly,accommodating. We always have a good experience at Skyline Ford. We have been customers for 20 years. We have been pleased with every aspect of the staff...everyth We always have a good experience at Skyline Ford. We have been customers for 20 years. We have been pleased with every aspect of the staff...everything from sales to service to the credit dept. Thanks for being an exceptional dealership! More

Most frustrating car buying experience of my life Heads up, this is lengthy , but I feel reveals the true nature of this dealership: My wife and I bought a car from this dealership. Let me first say Heads up, this is lengthy , but I feel reveals the true nature of this dealership: My wife and I bought a car from this dealership. Let me first say that we had no issues with the actual salesman, decent guy and he did his job well. When we first test drove our 2014 Ford Fusion, the alignment was very much out and the car pulled to the right. I told them we wouldn't accept the vehicle until the alignment issue was fixed. They eagerly agreed that they would fix it. The next day we came in to take ownership of the car after another test drive. The alignment was still off and now pulled to the left. I had them take it back into the shop and fix it once again (do these not test drive vehicles themselves??). When we came back in to drive it for a 3rd time, the car finally drove straight, but the something still felt "off" above the steering. I said as much to the service manager and that if the issue cropped back up in the coming weeks if they were going to stand by their work. He stated that they are a "reputable dealer" and will of course fix the issue. Fast forward 3 weeks later...the car does indeed drive straight, but only for a bit. The steering is very erratic and tends to drift one way or the other for no reason, on the highway its a constant battle to compensate for the drift, not a relaxing driving experience. We brought the car back in and explained the situation, they said they would look at it immediately. A full day goes by and we didn't hear from the service department, zero communication. We both went in to ask about the car and they said they had ntest driven it and found no issue, so they hadnt done any work to it. I take the Service manager out in the car and show him exactly what the issue is, I feel that he understands what is going on. At this point they put us into a rental car, another Fusion. This car drives perfect! Now I'm convinced there is an issue with the steering/alignment on the car we purchased. A week goes by with no communication from service, finally we receive a call that says they still haven't found anything wrong with it, but have found a comparable car for us to come test drive to see if its an actual issue or just "normal operation" for that car. I make an appointment with service for that coming Sunday. When we arrive, the service department is closed, Francisco, the gentleman who sold us the car said he had heard we were coming in, but that he no other information. There is no other car for us to drive and he does not have access to our vehicle. Great. At this point, after hearing us discuss just making the dealership take the car back, he has us test driving new cars, cars that cost twice as much. This is just too much for both of us, so we leave. 2 weeks goes by, still nothing from service. Finally we get a call from the service department, they say our car has been ready and everything is fixed. I asked the service guy to go over everything they had done to the vehicle. He lists all the things they had done. When he was finished I asked what had been done since the last time we brought it in, 3 weeks ago. He admitted that they had done nothing in those three weeks. At this point I request that we set up a time to come talk to the General Manager to figure this whole situation out. Fast forward another 3 hours and the GM is calling me. This is not a friendly conversation. The GM is very rude and demands that we return the rental car immediately. As both my wife and I work long hours I explain to him that it will be very difficult to get that done until the following Monday. He starts telling me that service has been calling and we have not returned any phone calls, that our car is fixed and ready and that if I do not return the rental he will be forced to call the police to retrieve it. So basically, in one phone call, I was called a liar and threatened with the authorities over a rental car I never wanted in the first place, this phone call ended as badly as it started, with them dropping off our vehicle and them picking up the rental next morning. I drove our car to work the next day, and...same steering issue! I will never buy another vehicle from this dealership again and urge anyone who reads this to reconsider buying their vehicle there as well. More

Extremely Helpful & Friendly Service Employees Yesterday I was greeted by friendly staff member in the Skyline Ford Service Center named Katrina.( I hope I spelled her name right. ) She helped me g Yesterday I was greeted by friendly staff member in the Skyline Ford Service Center named Katrina.( I hope I spelled her name right. ) She helped me get my car checked in, serviced and provided me with some fantastic options for tire replacement. This was my best experience at the Ford Skyline Service Center yet! #KatrinaRocks More