Skyline Ford

OUTSTANDING CUSTOMER SERVICE! Skyline Ford is excellent! I recently went to have a scheduled oil change and 3 days later to buy new tires for my 2012 Ford Fusion. Both times I re Skyline Ford is excellent! I recently went to have a scheduled oil change and 3 days later to buy new tires for my 2012 Ford Fusion. Both times I received outstanding service. Anthony Brown went out of his way to correct my billing for the oil change which ended up being covered by my extended warranty, and making sure I got a reduced price on my 4 new tires. He kept me informed about what was being done on my car as I was in the waiting area and told me how much longer the work was expected to take. His pleasant and knowledgeable attitude is appreciated and reflects the excellence of the employees at Skyline Ford. Also, the receptionist informed me about their rewards program and I was able to start using it immediately, to lower my tire costs even more and earn a $15.00 credit for future service needs. This business represents what is best about Salem...a place that cares about people and does honest work at affordable prices. By the way, they make the BEST cup of coffee...all different flavors, and even a yummy hot chocolate! I'll never go anywhere else and I've lived in Salem all my life. More

Used truck Got a used truck from them witch had a few issues. They stuck with us and got things taken care of. A very big thank you to Jennifer,Phil and Sage . Got a used truck from them witch had a few issues. They stuck with us and got things taken care of. A very big thank you to Jennifer,Phil and Sage . They worked hard for us and took care of business. More

fantastic service from Vince in service department Vince along with the rest of the service team did an excellent job getting me in and out quickly and they were very friendly. Will definitely be back Vince along with the rest of the service team did an excellent job getting me in and out quickly and they were very friendly. Will definitely be back More

Amazing purchase experience Norm Messenger was our salesperson. We had done some research and had pretty well figured out what we wanted. From the minute we met Norm, it was Norm Messenger was our salesperson. We had done some research and had pretty well figured out what we wanted. From the minute we met Norm, it was a no pressure informative and helpful experience. After listening to our needs, Norm showed us to the vehicles he thought would fulfill what we wanted. This is our 3rd vehicle purchase (2 new and 1 used) from Skyline Ford and by far this has been the best experience yet. More

Easy Buying Experience They found the car I wanted, got it at a fair price and made the whole process fast and easy. The quote they gave me didn't change, very honest and s They found the car I wanted, got it at a fair price and made the whole process fast and easy. The quote they gave me didn't change, very honest and straight forward. A pleasure to work with Jon Myhre who made it all come together and then with Juan in finance and the manager, Mark. Would certainly recommend this team at Skyline. More

Very Satisfied Customer Our satisfaction was created by the outstanding assistance of Korey Miller (Sales) and Tom Duffy (Finance). We did not expect to complete a purchase Our satisfaction was created by the outstanding assistance of Korey Miller (Sales) and Tom Duffy (Finance). We did not expect to complete a purchase ! We reviewed the inventory of New and Used cars on our return from spending the day in Eugene. Since we were running late in the day, we contacted the Sales department and let them know we were on the way and what vehicles we were interested in -- Ford Explorer and Edge. Korey was our salesperson. He did all the things needed to make this day successful for us. Korey also introduced us to Tom Duffy. Tom explained the financial "jungle" to us and answered our questions as we completed the many forms and paperwork that goes with the purchase. Our appreciation to both--they represented Skyline very well. More

New Battery from Parts Department Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to purchase my ford parts from Skyline Ford. More

Exceeded my expectations in the area of customer service! My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling to listen to my questions. Once I was finished with my questions, Vince with out hesitation said he knew which employee had the most experience with the main question I had. With in seconds he said follow me. He introduced me to James House. Vince explained to James the main question I had and James listened and provided his answer. James even went right to a computer and printed out several documenting his option. I was very impressed by both Vince and James and decide to have my vehicle repaired at Skyline Ford. My vehicle was not drive able (blown engine) and was in Eugene, so I had it towed to Skyline Ford. From the day it arrived Vince very helpful and kept me updated as needed. The final invoice was $100.00 below what I was quoted which was a pleasant surprise and the work was completed on time. I have driven the vehicle over 1500 miles since I picked it and it runs like new. Great Job Guys!!!! Thank You Cary Drinkwater a very happy customer! More

Not performing work as expected I was new to the area, had a maintenance agreement and had great experiences with previous Ford dealerships in WA and GA. I travel a lot and was taki I was new to the area, had a maintenance agreement and had great experiences with previous Ford dealerships in WA and GA. I travel a lot and was taking my car there frequently. The employees were friendly. First I noticed the yellow dot on the windshield wipers which I found out was an indicator they needed to be changed. This was the case after a couple of visits. Also, gas consumption went down 5-6 mpg. I mentioned these items (before sending in a complaint) and was told I should see an immediate difference in mpg as it was a result of winter gas vs summer gas. My research indicates this can have an affect of .5-3 mpg depending on the state you are in. Ok, except I saw an immediate 2 mpg in the first 200 miles after leaving and before I refilled. Finally, they marked my tired as good on the checklist. They are in serious need of replacement again. I say again because I chose not to have them replace my tires when I first moved into town. I guess they were upset with me choosing a different brand of tire, they did not carry, that met my driving conditions and style. More

Purchase of a new car We went to buy a new Edge from Skyline Ford on Commercial St in Salem. We had test driven an Edge previously with Wally Waldron but it wasn't the mod We went to buy a new Edge from Skyline Ford on Commercial St in Salem. We had test driven an Edge previously with Wally Waldron but it wasn't the model we wanted so we waited until they happen to have one we did want. Wally was GREAT to work with on the test drive. When we went back to buy, Wally was out of town so Sam Stacey helped us. Sam was WONDERFUL to work with as well! We ended up buying a 2016 Edge SEL AWD and couldn't be happier with our vehicle and the experience of working with Sam and Skyline Ford. More