Skyline Ford - Service Center

The staff was beyond helpful. Katrina went out of her way. I have a 1973 Ford Maverick that is in the process of being restored. I had an electrical problem and came to the dealership unannounced and was gree I have a 1973 Ford Maverick that is in the process of being restored. I had an electrical problem and came to the dealership unannounced and was greeted by Katrina who did all she could to help fix the problem...replacing fuses and getting advice from mechanics as to what may help. As it turned out the problem was a little more involved so more work was required. The car has some rust issues so cannot be out in any moisture and Katrina made sure Olive (the cars name) was inside whenever it rained. Something I consider to be above and beyond. When the car was done being serviced the courtesy driver John came to get me at my home and was able to take a few extra minutes to drop of a vehicle s I could garage Olive at my house. He was friendly and courteous and again went the extra mile to make my experience great! Also I am very satisfied with the repairs and would like to thank the technician as well, although I do not know his name. More

In for repair...Out with new vehicle I brought my 2001 Escape in for a recall and repair and ended up buying a new Escape. Everyone was very helpful. Jeff White was a great help with sh I brought my 2001 Escape in for a recall and repair and ended up buying a new Escape. Everyone was very helpful. Jeff White was a great help with showing me some good options. Working with Jeff was a pleasure and I felt I got a really good deal. I would recommend Jeff to anyone looking for a new car. More

Jennifer & Jeremy are awesome I have been coming to Quicklane for years and am always greeted with respect and courtesy. It amazes me when I get a call from Jenny a few days later I have been coming to Quicklane for years and am always greeted with respect and courtesy. It amazes me when I get a call from Jenny a few days later just to make sure everything went well. Customer service is A#1! More

Ford service center. I've been a Ford customer for over ten years. Everytime I've had to reach Ford for issues it's been resolved above my expectations and done quickly. J I've been a Ford customer for over ten years. Everytime I've had to reach Ford for issues it's been resolved above my expectations and done quickly. Jason Flanagan has personally handled any issues I have encountered and been great doing so. More

Thanks Katrina Clemens ! Talked to Katrina about my mustang GT airbag recall. she did not waste any of my time ,scheduled the repair and get the problem fix in a short period Talked to Katrina about my mustang GT airbag recall. she did not waste any of my time ,scheduled the repair and get the problem fix in a short period of time. I wish all the service advisor was like her. Thank you once again for taking care of business !!!! More

Best Service in Oregon Courteous, friendly and fast service. Jason Flanagan and Katrina Clemens did a great job taking care of all my needs within a short time frame. Th Courteous, friendly and fast service. Jason Flanagan and Katrina Clemens did a great job taking care of all my needs within a short time frame. The best ford dealership in Oregon! If you need any kind of service they will do everything to help and exceed your expectations. Quality work and prices were fair. Very happy and satisfied customer. Skyline Ford is the Best! More

A mom's getaway. (aka- oil change) I have a full house, as a mom of 9 I rarely get quiet time alone. When I called to schedule my oil change I specifically asked if there would be any d I have a full house, as a mom of 9 I rarely get quiet time alone. When I called to schedule my oil change I specifically asked if there would be any days that would be more likely to have a quiet waiting room. Anthony and Chris made sure that my oil change was scheduled during a quiet time of the day. I enjoyed my time sipping coffee and reading in the comfortable waiting area. The work on my van was top notch as well. Thanks! More

Service center My wife and I brought our for Fiesta ( purchased at Skyline) to you for new tires, 4 wheel alignment and oil change. First off the weather made us ch My wife and I brought our for Fiesta ( purchased at Skyline) to you for new tires, 4 wheel alignment and oil change. First off the weather made us change our appointment twice. We live at the coast so its an 65 mile drive for us to the dealership. That was handled with out a hitch. We took advantage of your shuttle service to do some shopping down town, worked great, great driver. During the mounting of our new tires one of our wheels was damaged by the mounting equipment, to the point it needed repair. I understand that those things happen, but the way it was handled was very impressive. Our service writer Katrina, explained the damage to us, and presented the solution on the spot. No questions, the machine had damaged the wheel and this is how Skyline would repair it. The way she presented the problem left no room for me to get upset. It was done very professionally, in a manor that gave us confidence that we would be taken care of properly. Many thanks to Katrina for her very professional and considerate attitude. Customer service is a skill that is difficult to find. I sometimes think it is a skill a person is born with. So, in conclusion, Thank you Skyline Ford for taking care of my wife and I and thank you Katrina for a job well done. Dennis & Jeane Nolder More

Oil change and new tires When getting routine oil change Jennifer in service shared with me the bargains Ford had on new tires. She showed me several levels of tires and she a When getting routine oil change Jennifer in service shared with me the bargains Ford had on new tires. She showed me several levels of tires and she asked me the type of driving I mostly do and subsequently recommended a particular tire. The specs and price appeared to meet my needs and I purchased the tires she recommended. After a couple thousand miles driven in various weather conditions I am very satisfied with my purchase. More