If you have an entire day to waste on an oil change, this is your place to go!! I have been dealing with Sloane since 2008. I only take my car here for service. Today will be my last time!
I made an appointment for 9:15 am, dropped my car off at 7 am. I and was going to use the shuttle at my lunch time to pick up. When I called at 11 to see if it would be ready by 12 as promised, all I got was an unhelpful representative. The car was not even taken back and and she “didn’t know what time and what to tell me!” with an attitude. I showed up at 1 pm and my car was just being taking back and I believe it was because I wanted my car back to take somewhere! The response I got was we had a lot of walk-ins.
I made an appointment and an oil change is an express service, it should not take 4 hours to be taken back for service! The customer service is awful! Never again. I’ll use jiffy lube and be done in 1/2 hour.