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Sloane Toyota Malvern - Service Center

Malvern, PA

4.9
85 Reviews

85 Reviews of Sloane Toyota Malvern - Service Center

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September 04, 2016

My Horrible Expierience On 8-29-2016 I went to Sloan Toyota at Malvern, PA to get my 2013 highlander to get Emission State inspection and oil change. Amie Watts the advisor More

by Janie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amie Watts
Sep 20, 2016 -

Sloane Toyota of Malvern responded

We regret to hear that your experience with us didn't meet your expectations, Janie. We train our staff to provide helpful, expert service and advice to our customers. We would appreciate a chance to make things right, your safety and satisfaction are our top priority. Please contact me so I can work on fixing anything that went wrong. -Mike Nasrat, General Manager, mike.nasrat@sloaneautos.com, 484-329-7300

September 29, 2015

Consistently Outstanding Service Just completed another outstanding service appointment on our Toyota Highlander. Originally bought the car from Mohamed couple years back. Have alwa More

by HappyJack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dennis Hoffman and Sergio Santana
Sep 30, 2015 -

Sloane Toyota of Malvern responded

We really appreciate you taking time to write this nice feedback about our dealership. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We share your comments to Dennis and Sergio and if there is anything more that we can do please come back and see us again. Take care! Best regards, Josh Fletcher Service Manager - josh.fletcher@sloaneautos.com

September 09, 2014

New car purchase Mohamed made this new car purchase very easy for me. This is the second car I have gotten using Mohamed and I would certainly recommend him to friends More

by Donna Deal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 11, 2014 -

Sloane Toyota of Malvern responded

Donna, congratulations on your second purchase, and thank you for writing such a great review about your experiences at Sloane Toyota of Malvern working with Mohammed! We are pleased to have had the opportunity to work with you once again. We look forward to seeing you again. Take care and have fun driving! Sincerely, Mike Nasrat - Customer Relations

June 02, 2014

Service excellence with Dennis Hoffman! Dennis Hoffman, Service Manager at Sloane of Malvern, always goes above & beyond to make sure my & my husband's vehicles are immaculately maintained. More

by alychat99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Hoffman, Service Manager
Jun 03, 2014 -

Sloane Toyota of Malvern responded

Thank you so much for taking the time to provide such great feedback. I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dennis was able to satisfy that and provided you the best dealer experience ever. If you have any further needs, do not hesitate to come back to see us. Respectfully, Mike Nasrat - Customer Relations

January 28, 2014

Tim has been a great help over the years. He is friendly and courteous, you can see his smile over the phone. Service at Slone Toyota has always been a pleasure, not a stress. Thanks! More

by garretttt2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Robinson
Jan 29, 2014 -

Sloane Toyota of Malvern responded

Thank you for recognizing our dealership and staff with this excellent review! We value customer feedback, but reviews such as yours truly make our day. We are thrilled to read of your satisfaction while working with Tim. He will be pleased to hear of your kind review. If there's anything you need, please don't hesitate to let us know. We also encourage you to follow us on Facebook and Twitter to gain access to our monthly service specials. Regards, Mike Nasrat - Customer Relations

January 21, 2014

We purchased a used car from Sloane Toyota of Devon and we had a few issues with the engine light coming on and the front brakes needing work. The Dealership had us drop of the car right away and were able More

by Glenhardie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Manager
Jan 22, 2014 -

Sloane Toyota of Malvern responded

Glen, your review is truly amazing! At Sloane Toyota of Devon, customer satisfaction is our top priority. Our friendly and professional staff has continued to exceed your expectations, and this makes us very proud! If there's anything we can do to enhance your ownership experience, then please let us know. Also, remember to follow us on Facebook and Twitter to gain access to monthly deals and service specials. Take care, Mike Nasrat - Customer Relations

December 20, 2013

We have bought 5 cars from Aaron. I can't say enough about the customer service and guidance he has provided me and my family over the last 5 years! He's an amazing warm friendly person! More

by Helaineleibowitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron serious, Aaron Serious
Dec 23, 2013 -

Sloane Toyota of Malvern responded

Wow, what a great review! Sloane Toyota of Devon is truly grateful to have a loyal customer like you. Our friendly and informative team is dedicated to building long-lasting business relationships to ensure customer satisfaction. Aaron has maintained your trust and guided you through all these years - this makes us very proud! Aaron's sincere commitment to earning customer satisfaction is what makes him an outstanding member of our excelling team. He will appreciate your kind words greatly! Enjoy your new purchase, and we look forward to being your favorite dealership for many years to come. Remember to follow us on Facebook and Twitter to gain access to our monthly promotions. Take care, Mike Nasrat - Customer Relations

October 14, 2013

I was mislead on pricing of the service. Small complain about noise coming from under a car on a new car turned into service which wasn't covered under warranty. They tried to up sell a service which I did More

by hudis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Oct 15, 2013 -

Sloane Toyota of Malvern responded

I apologize for any negative experience you may have had with the service department at Sloane Toyota Scion of Devon. We work hard to provide a hassle-free, stress-free service experience, but that is not what you are reporting here. I would appreciate the opportunity to learn more details about your visit to our dealership. Please contact me directly, at the information below, at your convenience to discuss your situation. Sincerely, Mike Nasrat – Customer Relations Mike.Nasrat@sloaneautos.com

September 28, 2013

Went in for routine maintenance, but I forgot to ask the service department to look into an issue that I noticed. They called unprompted about the issue, which would have been easily missed and recommended More

by jjjulien78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 30, 2013 -

Sloane Toyota of Malvern responded

Thank you for sharing your kind opinion about our dealership and staff! At Sloane Toyota of Devon, going above and beyond for customers is simply in our job description. Tim and rest of our service team exceeded your expectations, and this pleases us immensely! We look forward to working with you again. Be sure to take advantage of our service specials posted on our Facebook and Twitter to save in your next visit. Sincerely, Mike Nasrat - Customer Relation

July 29, 2013

From the start, Aaron had great customer service skills. He made sure that I was taken care of from the time I made my appt, during the time my vehicle was being serviced, and even following up with me afte More

by lwhite
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Serious, Aaron Serious
Jul 30, 2013 -

Sloane Toyota of Malvern responded

Wow, what a great review! Thank you so much for sharing your kind opinion about our dealership and staff. At Sloane Toyota of Devon, we take great pride in the way we treat customers. Aaron was able to show you that, this pleases us immensely! Aaron is part of a dedicated and efficient team that strives to give full attention to addressing customer’s needs. Your continued business and generous recommendations assure us that we are heading in the right direction. Thank you so much for being such a great customer and our team looks forward to helping you and anyone you send our way with nothing but the best! Be sure to follow us on Facebook and Twitter for monthly news, deal s and specials. Thank you, Tara Urbanelli - Customer Relations - Tara.Urbanelli@sloaneautos.com

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