Sloane Toyota Malvern - Service Center

My Horrible Expierience On 8-29-2016 I went to Sloan Toyota at Malvern, PA to get my 2013 highlander to get Emission State inspection and oil change. Amie Watts the advisor On 8-29-2016 I went to Sloan Toyota at Malvern, PA to get my 2013 highlander to get Emission State inspection and oil change. Amie Watts the advisor called me that I need to change my windshield wiper, alignment ($99.00) and the front brake rotor got rusty ($396) rotors only without pads . So I said I don't want to get the rotor done yet. I spent $281 with all services done except the rotors. While I was driving home, I was hearing and feeling my bottom of my car is not right. ( feel like something falling apart) it didn't drive that way until I left Sloan Toyota. Something wrong but I couldn't see anything wrong. Before I go in to get the service. My car was very quiet because it still brand new car. Only drove 2 years 12000 miles. So I called the advisor right away when I got home. She keep pointing at saying because of the rusty rotors. I said I don't think so. It wasn't like that before I got to Sloan Toyota. I want to go back right away to get it check but she said I can't. Because they were booked up. So I went back next day to recheck the problems. After recheck she still pointing at rusty rotors ( she showed me the pictures too). They couldn't solve the problems they made . When I arrived my home driveway. My right tire fell off, my children were with me and something really bad could have happened to my family. I came in with nice quiet car but came out with my car fall apart. I thought I could spent that much money that they would have done a better job. So I let my friend mechanic fixed and tighten all nuts. The problem solved. It feel brand new again . Very quiet driving. I would not recommend anyone go to Sloan Toyota in Malvern, PA shop to get service done , What a horrible experience I had with them. I fell that I should go VIRAL in my social media. I have never experienced anything like this. More

Consistently Outstanding Service Just completed another outstanding service appointment on our Toyota Highlander. Originally bought the car from Mohamed couple years back. Have alwa Just completed another outstanding service appointment on our Toyota Highlander. Originally bought the car from Mohamed couple years back. Have always taken the car back to Sloane/Malvern for routine/periodic/required service. Today's service was usual pleasant, efficient, expeditious service experience with Dennis Hoffman and Sergio Santana. Waiting room area is great, restrooms were spotless, everyone on the staff has pleasant, upbeat demeanor. It is actually a bit of a drive from my residence to the Malvern location, but because of the outstanding service I always have received, I wouldn't think of taking the car to any other Toyota dealer location even though there is one much closer to my residence. Can't say enough about how great this dealer/service agency is!!!! More

New car purchase Mohamed made this new car purchase very easy for me. This is the second car I have gotten using Mohamed and I would certainly recommend him to friends Mohamed made this new car purchase very easy for me. This is the second car I have gotten using Mohamed and I would certainly recommend him to friends and family. More

Service excellence with Dennis Hoffman! Dennis Hoffman, Service Manager at Sloane of Malvern, always goes above & beyond to make sure my & my husband's vehicles are immaculately maintained. Dennis Hoffman, Service Manager at Sloane of Malvern, always goes above & beyond to make sure my & my husband's vehicles are immaculately maintained. Dennis' phenomenal customer service has kept us coming back as loyal, repeat customers since the 1990's. Thanks to Dennis, from his service excellence and vehicle knowledge . . . my husband and I will always go to Dennis for service as long as he's there! And also two thumbs up to Marvin, the service dock valet "concierge" - his bright & cheery attitude makes our day, and he should also be recognized as an integral part of the service team. More

Tim has been a great help over the years. He is friendly and courteous, you can see his smile over the phone. Service at Slone Toyota has always been a pleasure, not a stress. Thanks! and courteous, you can see his smile over the phone. Service at Slone Toyota has always been a pleasure, not a stress. Thanks! More

We purchased a used car from Sloane Toyota of Devon and we had a few issues with the engine light coming on and the front brakes needing work. The Dealership had us drop of the car right away and were able we had a few issues with the engine light coming on and the front brakes needing work. The Dealership had us drop of the car right away and were able to fix both issues with in a day. I was very excited how they took care of our issues and made it right for us. This is the 3rd car we have purchased from Sloane and will not be my last. The Sloane Organization knows how to take care of there customers both in the sales and service. I will keep telling my friends to buy from Sloane. Thank You! More

We have bought 5 cars from Aaron. I can't say enough about the customer service and guidance he has provided me and my family over the last 5 years! He's an amazing warm friendly person! about the customer service and guidance he has provided me and my family over the last 5 years! He's an amazing warm friendly person! More

I was mislead on pricing of the service. Small complain about noise coming from under a car on a new car turned into service which wasn't covered under warranty. They tried to up sell a service which I did about noise coming from under a car on a new car turned into service which wasn't covered under warranty. They tried to up sell a service which I didn't needed. Service person (Mike) was unfriendly. I would recommend avoid visit to this dealership. More

Went in for routine maintenance, but I forgot to ask the service department to look into an issue that I noticed. They called unprompted about the issue, which would have been easily missed and recommended service department to look into an issue that I noticed. They called unprompted about the issue, which would have been easily missed and recommended a great recourse for fixing it. Tim was great and courteous and my car was repaired and ready earlier that expected. The issue is fixed and works great! Attention to detail, seems to be easily missed these days but not here. Thanks guys, Keep up the good work!! More

From the start, Aaron had great customer service skills. He made sure that I was taken care of from the time I made my appt, during the time my vehicle was being serviced, and even following up with me afte He made sure that I was taken care of from the time I made my appt, during the time my vehicle was being serviced, and even following up with me after my car was finished. He is very trusting, which says a lot when working in sales. He made my experience at Sloan Toyota very enjoyable. I have recommended people to Sloan and will continue to do so based on the level of attentiveness and care that Aaron shows me whenever I come to Sloan Toyota. More