We had a major issue starting day one of our lease. They put our address in the system incorrectly, told us not to expect a bill for 60-90 days and then when we did not receive the bill, due to their mistake, they sent creditors after us. We thought we rectified the situation only to find that they never contacted the creditors to take the marks off our credit. Each time I drop my Sienna off for service, I ask them to check the blind spot monitoring system, and have repeatedly been told it is working fine while it is there. This last time, they told me the mirror had been hit and I would have to pay to have it repaired, even though the man that checked the car in saw no damage on the mirror, all of a sudden it has a mark. Interesting! This is after the service woman I spoke to told me she could fix it and mark it as "malfunctioning" then filled out the form saying I declined the fix. Also, they told me that I need to replace all 4 tires on a car that is less than 2 years old and has just under 25,000 miles on it for $1100. They are telling me the Sienna is a heavy car and this is typical. Needless to say I will be getting a second opinion. Same service appointment, they broke a rod on my back door fixing a recall. The door will no longer close without force (an issue I am sure will be my fault when I return the lease). The service manager has been incredibly unprofessional in the way he has spoken to both me and my husband. Even going so far as to tell me that he has taken parts from new cars to fix cars that come in and need parts. Needless to say, when this lease is up, Sloan will never receive business from me, my family, or friends EVER again. My only regret is that I cannot afford to get out of the lease at this time. I cannot believe how little they care about customer satisfaction or even taking responsibility for the mistakes they have made.