Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smart Honda of Davenport
Davenport, IA
255 Reviews
Filter Reviews by Keyword
By Type
Showing 255 reviews
June 19, 2020
SIMPLY TERRIBLE - NO PLATES OR REGISTRATION FOR 4 MONTHS On March 6 we bought a Honda CRV from Smart Honda and as of Friday, June 19, we still do not have plates or registration for the car!!! First of all On March 6 we bought a Honda CRV from Smart Honda and as of Friday, June 19, we still do not have plates or registration for the car!!! First of all, about 3 days after we bought the car our daughter was getting follow-up emails from Smart Honda. I texted Maurice and told him they were sending emails to my daughter and not us and provided him with our email even thought we have wrote down our email the evening we bought the car. On Friday, March 20 I texted him to see if our plates were in. His response was no plates yet. A couple weeks went by and my husband brought the car into Smart Honda because of something on the display and he again asked Maurice if the plates were in and he said no. On Monday, May 4 I texted Maurice again and his response was as follows: "Because of health situation, they are slow. They told us to tell customers the state is allowing the temporary stickers in the windows to be legal for 90 days now until further notice. I will keep in touch." On Friday, June 6, I bypassed Maurice and called the clerk who handles the registration and plates. She looked up our record and said that our plates had been delivered to Smart Honda on March 30 and we need to call our salesman and he needs to find those plates. SERIOUSLY, ARE YOU KIDDING ME!!! So my husband contacted Maurice and he said he would check the office and call us back. He did call back and said he couldn't find the plates and so they would order duplicate plates. Again that was Friday, June 6. Today, Friday, June 19, again I bypass Maurice and call the office and Brandi in the office tells me that duplicate plates were not ordered. So, Brandi said she would order duplicate plates and they should be in the following Monday but no later than Tuesday or Wednesday. She was very nice and accommodating which is more than I can say for our salesman. REALLY, SERIOUSLY, no follow thru from our salesman after we bought a $40,000 Honda. TOTALLY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by frutigers
Employees Worked With
Brian, Maurice
June 12, 2020
Very good and painless experience I had an appointment with Julie Young to look at a used car, it was sold the day before, Julie found me another one I liked at least as much or more, I had an appointment with Julie Young to look at a used car, it was sold the day before, Julie found me another one I liked at least as much or more, Brian helped us put the deal together, I love the car and I tell everybody about the experience. Would happily go back for another one. More
by mikeschierling
Employees Worked With
Julie, Brian and Lynnette
January 20, 2020
Finance Dept. TERRIBLE I’ve been getting cars for years at Smart, formally Lujacks. The sales department was great and I have my usual salesperson. Cody from finance was r I’ve been getting cars for years at Smart, formally Lujacks. The sales department was great and I have my usual salesperson. Cody from finance was rude, disrespectful, and lacked candor. ***attention buyer**** In the finance department, they will try to extract more money from you. It’s how the finance people make money. Always negotiate via text, and use this as proof and leverage over the finance guys. I prefer to lease. I initially negotiated my price with sales, when Cody tried, and failed, to increase the base price of the vehicle by “adding on” extra items (nitrogen tires, mud flaps, b.s. warrant) I told him for those item to be removed. With a LOT groaning he complied. I also had an idea of my monthly payments. He tried to swindle me into paying well over what I was expecting, and when I said I was going to walk away, he stated, “ We ordered a car and had it shipped just for you and you’re going to walk away.” I said, false the car was already on the lot. Additionally, he was complaining/whining with me in the room, that the dealer was not making any money. I basically had Cody by the xxxxx, and the dealership was forced to eat profit in their holdback price. Thanks for allowing me to get a new car with 0 down at the same payments as my previous vehicle. To Cody, a word of advice, never mess with a smart buyer. Be respectful and just get the check in the box. You’ll move way more inventory to lose a sale over being stupid. I’ll be taking my service and buying to Zimmerman from now on. More
by Venac
Employees Worked With
Greg, Cody
December 19, 2019
Easy. Comfortable surroundings. Pleasant staff Jeff Deetz was great ! From the first day I visited the showroom till I drove my new CR V home he was there for me. He went the extra mile for me an Jeff Deetz was great ! From the first day I visited the showroom till I drove my new CR V home he was there for me. He went the extra mile for me and made sure I was happy More
by Marti n Jim
Employees Worked With
Freddie
December 19, 2019
Make sure you look closely at the paperwork if you purchase a vehicle here. The salesman I delt with was fine. No issues there. My problems came when I went back and signed papers with the finance man purchase a vehicle here. The salesman I delt with was fine. No issues there. My problems came when I went back and signed papers with the finance manager. He passed me a paper to sign for gap insurance. I told him I didn't want it and for sure didn't want to pay for it. His response was its just something for the bank and wasn't gonna cost me anything. Riiiiight... I was under the impression my payment was where me and the sales person talked about it being, but when I went back with the finance manager it was 50 or $60 higher. He continued to lower the payment for me telling me that he was only taking money off the car when in all reality he was just taking money off the gap and insurance. After I had time to go through the paperwork and figured out I was lied to, I went back in there and he basically denied saying what he did. Not in the mood for confrontation, I left and left it alone. I'll cancel gap insurance myself. Sucks my payment won't change, but whatever. Shady stuff, so look closely at paperwork you're signing. I trusted what he was telling me and signed away. Make sure you look at numbers as you sign. More
by Customer
Employees Worked With
Not throwing names under the bus, but be careful
December 12, 2019
Jeff Deets makes you feel pampered not pressured! Jeff Deets is my go to guy for buying a Honda. No pressure, he wants you to find the Honda you will be happy with. He is always available to answer a Jeff Deets is my go to guy for buying a Honda. No pressure, he wants you to find the Honda you will be happy with. He is always available to answer any questions I have before, during, and after the purchase. Great guy to talk to and always helpful and courteous! More
by MSNelson
Employees Worked With
Jeff Deets
October 28, 2019
Marvin Wyatt helped my mom get into affordable, reliable transportation. He was friendly, informative, patient and helpful. If you’re looking for a new vehicle he’s the one to go to! transportation. He was friendly, informative, patient and helpful. If you’re looking for a new vehicle he’s the one to go to! More
by AMHANES
Employees Worked With
Marvin Wyatt
October 28, 2019
Noah Mosher was great. Awesome new facility We purchased a civic from Noah Mosher for my son! We got a way better deal than we were offered elsewhere. Noah did everything he could to get us wher We purchased a civic from Noah Mosher for my son! We got a way better deal than we were offered elsewhere. Noah did everything he could to get us where we wanted to be financially. More
by Stacey Eberhard
Employees Worked With
Noah Mosher
October 28, 2019
jeff is my go to guy he is trustworthy and above all else honest. have purchased 5 vehicles for my family, Will continue to 5 star recommend to all my friends he is trustworthy and above all else honest. have purchased 5 vehicles for my family, Will continue to 5 star recommend to all my friends More
by JW
Employees Worked With
service department
