Smith Chevy of Lowell

worst experience of my life!!! Bought a brand new corvette in Michigan and drove it home to Lowell, the next day my whole house smelled of gas. I took the car to Smith Chevrolet and Bought a brand new corvette in Michigan and drove it home to Lowell, the next day my whole house smelled of gas. I took the car to Smith Chevrolet and they replaced the fuel pump, they had to take down the gas tank and remove the rear bumper to get at it, a 12 hour job but a warranty job. My wife picked up the car and the next day I noticed what looked like a big huge zit on the back of my bumper so I brought it back to them and they routed a wire wrong and when they put it back together it pushed out on the bumper and left a big zit on my bumper. Brought it to them they repaired it and the General Manager looked at it and said it was good enough, I showed up with my half blind neighbor and thought they were joking , they heated it up and pushed it back into place and you could see all the poke marks. Now they had to remove the bumper and repaint it, once again I get it home and notice two 1 inch sags on the side of the bumper so I brought it back to them again. They had to repaint the right side over again because they left off color smear marks on the car under the clear coat. When I picked it up again the had to resand the other side to match the side the repainted . This time I picked it up and drove 5 miles to my house and then discover theres a 6 inch smear on the side of my car, 3 small scratches and a chip right where you open the driver side door. I contacted them and I brought it back to them and they said they would give me an estimate to fix it because it didnt happen at their shop. 3 times it left their shop and they inspected it and 3 times they missed a zit, 2 sags and now a area with 5 defects on it and now they dont want to take responsibility for it. They missed the zit and the sags but they were sure this wasnt on there before it left their shop. The general manager is very ignorant and Shawn the service manager hid behind him like a mouse. This is a 105K car and they treated it like a used car and didnt fix THEIR mistakes. A joke of a dealership and a joke of a general manager and the service manager. More

Simply the Best When it comes to new car dealerships, this one is at the top. They always treat you fairly, never pushy with their sales tactics like some dealers ar When it comes to new car dealerships, this one is at the top. They always treat you fairly, never pushy with their sales tactics like some dealers are. If I had to sum up the new car purchase experience in one word, it would be "honest". This dealership's service department goes above and beyond to take care of their customers, keeping them informed of repair work being done and the eventual outcome of it. I would NOT take my vehicles any other place to have service done on them. If I sound like I am an extremely satisfied customer, it is because I am! More

Best dealership around Excellent customer service, great price, they were fast but not pushy. Staff was knowledgeable about the vehicles and made buying a new vehicle truly Excellent customer service, great price, they were fast but not pushy. Staff was knowledgeable about the vehicles and made buying a new vehicle truly a great experience. More

Love this place! I just bought a suv today from smith Chevrolet. The people are wonderful and got me a great deal! I was in and out no haggling and they didn't pressur I just bought a suv today from smith Chevrolet. The people are wonderful and got me a great deal! I was in and out no haggling and they didn't pressure me into anything. More

Friendly, honest & caring From the greeting of Sean and Matt in the service drive, to the mechanics that went over everything in detail... Truly phenomenal service, everytime! From the greeting of Sean and Matt in the service drive, to the mechanics that went over everything in detail... Truly phenomenal service, everytime! More

Personable and friendly! The staff at Smith Chevrolet of Lowell were very informative but personable. Made car shopping a positive experience! The add-ons I ordered for my new The staff at Smith Chevrolet of Lowell were very informative but personable. Made car shopping a positive experience! The add-ons I ordered for my new truck were on very quickly. I highly recommend Smith Chevrolet! More

Fast like Jimmy Johns It took me longer to drive down to Lowell from Highland than it did for my oil change, tire rotation and a recall. I packed my 5 year old and myself u It took me longer to drive down to Lowell from Highland than it did for my oil change, tire rotation and a recall. I packed my 5 year old and myself up with things to keep us occupied in thoughts we would be there for 2-hours. 35 minutes we were in and out. More

all is good my truck was done on time and even cleaned up matt does a great job followed up with a polite phone call to let me know it was ready my truck was done on time and even cleaned up matt does a great job followed up with a polite phone call to let me know it was ready More

New car! Went into the dealership looking for something affordable, but yet conventional. Ryan helped get my in a new 2014 Chevy Cruze. Talking to Dan and Paul Went into the dealership looking for something affordable, but yet conventional. Ryan helped get my in a new 2014 Chevy Cruze. Talking to Dan and Paul they made the finance process painless. In and out in a couple hours and very satisfied. More

AMAZING SERVICE Quick and painless service. Been taking my Chevy there for years, never had any problems. Service staff is very friendly and helpful. The service mana Quick and painless service. Been taking my Chevy there for years, never had any problems. Service staff is very friendly and helpful. The service manager Sean was very respectful and listened to my concerns and made sure they were all addressed. I'll be back! More