Smith Haven Chrysler Jeep Dodge Ram

By far the best dealership that I have ever worked with. Great staff and wonderful people to help me with buying my new vehicle. Would refer them to all my friends and family Great staff and wonderful people to help me with buying my new vehicle. Would refer them to all my friends and family More

The people who work there truly enjoy helping. They answered all questions and werent pushy at all. Anthony and Brian were great. Keep it up guys. answered all questions and werent pushy at all. Anthony and Brian were great. Keep it up guys. More

I purchased a 2012 Jeep Grand Cherokee in July and was promised free oil changes for a year.They are now refusing to honor that promise and giving me the run around as if I am stupid or something.I spoke promised free oil changes for a year.They are now refusing to honor that promise and giving me the run around as if I am stupid or something.I spoke to the new sales manager,Vinny Ortolani and he just gave me the usual BS about calling him back after he checked it out.Well guess what? When I called back they keep routing me to his voicemail even though he was there,,stay tuned,its not over More

Its always a great experience here, I've been coming here for a couple of years for routine maintenance. They are always friendly and know me by name. Never a long wait (always make an appointment). Thanks g for a couple of years for routine maintenance. They are always friendly and know me by name. Never a long wait (always make an appointment). Thanks guys! More

Worst dealership ever created. Walked out on them a few times, told myself not to go back, but like an idiot I did. Scammers top to bottom. Try bait and switch, do not prep cars properly, try to add mone times, told myself not to go back, but like an idiot I did. Scammers top to bottom. Try bait and switch, do not prep cars properly, try to add money to price of the car, did not properly transfer registration to car purchased. I drove for 2 months almost with technically no registration because they did not file the paperwork with DMV. Also did not pay off balance on loan of my trade in, even after many phone calls. Had to call bank to explain what these morons were doing. I could write a book on this place. No one in their right mind would deal with this place. Their "under new mamnagement" signs are a complete joke! Beware, there are a whole host of Smithaven dealerships in the area, do yourself a favor and avoid like the plague. They also go on these review sites and create fake positive reviews. Just look at the few in a row, which I have reported them all. Look up the BBB rating, that site does not lie! More

i had a grat experience buying my car at this dealership I went intold them what i wanted and he worked with me and before i knew it i drove away the same day in my new car I went intold them what i wanted and he worked with me and before i knew it i drove away the same day in my new car More

THIS DEALERSHIP IS THE WORST OF THE WORST. I ATTEMPTED TO PURCAHSE A USED VEHICLE THERE AND THEY LOW BALLED ME ON MY TRADE, AND HAD THE NERVE TO TELL ME THAT LOW BALLED ME ON MY TRADE SINCE THEY WERE TRYI TO PURCAHSE A USED VEHICLE THERE AND THEY LOW BALLED ME ON MY TRADE, AND HAD THE NERVE TO TELL ME THAT LOW BALLED ME ON MY TRADE SINCE THEY WERE TRYING TO "GET RID OF ME" BECASUE THEY HAD ME DRIVE 2 HOURS TO LOOK AT A CAR THAT WAS SOLD. THEY THEN TOOK A 2ND DEPOSIT FROM ME AND I HAD TO CHASE THEM DOWN TO GET MY MONEY BACK. THEY ALSO TOLD ME THEY TRIED TO LOW BALL THE OTHER BUYER ON HER TRADE TO "GET RID OF HER" SO THAT THEY COULD SELL ME THE CAR. TO TOP OFF THIS TERRIBLE SITUATION THE MANAGER IS EXTREMELY RUDE AND NASTY, HUNG UP ON ME AS WELL AS REFUSING TO FURNISH ME WITH A RECEIPT FOR PROOF THAT THEY REFUNDED MY DEPOSIT. I WAS TOLD CHECK MY STATEMENT NEXT MONTH AND SEE IF THE MONEY IS RETURNED. DESPITE THE CAR BEING SOLD TO SOMEONE ELSE AS WELL AS MYSELF, THEY WERE STILL CALLING ME, NOT REALIZING THAT I HAD A DEPOSIT ON THE VEHICLE TRYING TO GET ME TO COME INTO THE DEALERSHIP TO SEE THE CAR BECAUSE IT WAS STILL AVAILABLE. AFTER THEY CONFIRMED THE VEHICLE WAS AVAILABLE, I TOLD THEM IT WAS SOLD AND I HAD A DEPOSIT ON THE VEHICLE ALREADY. THEY APOLOGIZED AND CLAIMED THEY WERE NOT AWARE OF THE SOLD SITUATION. WITHIN 15 MINUTES OF HANGING UP THE PHONE WITH ME I RECEIVE A CALL FROM THE SAME PERSON THINKING I WAS SOMEONE ELSE NAMED "RICHARD" I ASKED WHAT NUMBER HE CALLED AND HE RATTLED OFF A (919) ARE CODE I LOOKED IT UP IT IS NORTH CAROLINA. HE HAD MIXED UP MY NUMBER WITH SOMEONE ELSE'S NUMBER AND CALLED REGARDING THE SAME CAR, AND WAS TRYING TO GET ME TO COME IN TO SEE THE CAR CLAIMING IT WAS STILL AVAILABLE. I JUST HUNG UP AT THAT POINT. THEY WOULD HAVE MADE SOMEONE COME FROM NORTH CAROLINA TO SEE A SOLD CAR. More

very unprofessional appearance and very rude. would never go back here....i walked around without being acknowledged for 10 minutes as the salespeople walked around me and joked in there back room.....when i go back here....i walked around without being acknowledged for 10 minutes as the salespeople walked around me and joked in there back room.....when i walked to dave and let him know about my wait he didn't even care yet apologize or maybe get me a salesperson.....no he asks me "well whats up?" wow ill take my money to nissan More

I signed a lease for a Chrysler Town and Country for 3 years. I made the full downpayment, deposits and other fees and I added the car to my insurance for next day pick up. I was waiting for a call next d years. I made the full downpayment, deposits and other fees and I added the car to my insurance for next day pick up. I was waiting for a call next day. But, when I did not get a call -- I headed towards the dealership and called. The sales manager told me that he cannot do the deal without extra $1179.00. I said I signed a deal and will not pay extra money. He said that the contract is void then. Later that day I tried to make another deal with better offer and could not do it as the fund was already taken out of my account. I lost the other deal and I am not sure what will happen to my cresit line because they tried to pull the money and checcking account had insufficient fund. The dealership was closed and I called next day to inquire why they withdrew the money if contract is void. I could not go to the dealership because I was at work. After reading this rating page I knew they will treat my wife worse and I did not want my kids and wife to get into a confrontation situation. I think Chrysler corporation should do something about this. Their reputation is already affected by this dealership. We decided to go with Chrysler instead of Honda because Chrysler has an assembly site in US that is creating job for our fellow citizens. I think with their newer minivan they are coming very close to other elite minivans like Honda Oddyssey or Toyota Sienna. I am proud of Chrysler but I think Chrysler Finance and/or Chrysler corporation should put a shorter leash on some of these dealerships. If they want to compete and become industry leader -- they need to go beyond industry leaders. When you are playing catch up -- you need to be better than the team you are catching up to. More