Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Haven Mazda
Saint James, NY
254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 254 reviews
March 09, 2017
Do Not Pass Go, Do Not Collect $200-Just go elsewhere I cannot elaborate enough what a horrendous experience we had at this dealer. The salesman Kirk plays the seasoned caring car salesman to a T. Bewar I cannot elaborate enough what a horrendous experience we had at this dealer. The salesman Kirk plays the seasoned caring car salesman to a T. Beware, the first red flag was when we came out to test drive a car and was told no don't leave a deposit the car has been on the lot for over 30 days. Day we were scheduled to sign paperwork we get phone call that they are selling car to someone else. Give a credit card over phone to "hold" car. Get to dealership and mistakenly had left plates at home. So I sign paperwork solo. Get home to find out that we were overcharged for the car. There was one price advertised on their website, another price on Craigslist and finally the price we were charged. Take a guess which price was the highest!?!?! Numerous phone calls were made, and for first week response was well get back to you. Finally salesman Kirk had the audacity to say to my daughters boyfriend "why do you even care, you're not making the payment". At this point they are referring to the error as a mistake NOT FALSE ADVERTISING and are willing to refund Craigslist price not website price. Told to come in to pick up check, make the drive only to be told it's being mailed and then staff was incredulous that I said loud enough for other customers to hear buy a car anywhere but here, can't stress how much of a shady dealership this is!!!' More
by Jeanne Haywood
Employees Worked With
Kirk anderson
March 01, 2017
Pleasant experience Leased a Mazda CX-5. Jonathan was very knowledgeable on all features of the vehicle and took ample time in explaining. All of or wishes on colors and Leased a Mazda CX-5. Jonathan was very knowledgeable on all features of the vehicle and took ample time in explaining. All of or wishes on colors and features were explored and ultimately met. All terms of the "advertised pricing" (not where the cost ultimately landed) and the overall parameters of the lease were explained. Nothing tremendous in the negotiated lease, but the overall transaction was acceptable. More
by corona
Employees Worked With
Jonathan Kunkle
February 23, 2017
Excellent experience Finance was easy and all forms explained I was not rushed to just sign we went over everything and if I did not understand Marian explained again Finance was easy and all forms explained I was not rushed to just sign we went over everything and if I did not understand Marian explained again with a smile. Thank you More
by Lisa
Employees Worked With
Marian Sardone
February 22, 2017
Very friendly staff, great experience I was interested in financing for a 2016 Outlander. I called up, and Michelle was very professional and friendly in helping me learn more about what t I was interested in financing for a 2016 Outlander. I called up, and Michelle was very professional and friendly in helping me learn more about what the dealership offered. She set me up with an appointment with Joe and Kevin, who went over what my options were. We worked out a great price, and they also were professional and put my needs at the forefront. The entire staff made for a great experience overall! More
by Amy Tyler
Employees Worked With
Joe Collocola, Michelle Foronjy, Kevin Hernandez
February 14, 2017
Great Dealership! This was one of the best purchase experiences with a vehicle that I have ever had. Kirk was great in finding the vehicle for our needs. Marian was gr This was one of the best purchase experiences with a vehicle that I have ever had. Kirk was great in finding the vehicle for our needs. Marian was great as well and gave us several different options with financing. I definitely recommend visiting this dealership! Thank you again! More
by Oompah100
Employees Worked With
Marian Sardone, Kirk anderson
February 14, 2017
Pleasant Buying Experience I had a very nice experience at Mazda. John Frisch was helpful from the moment I pulled into the parking lot. He helped me out in a tough situation I had a very nice experience at Mazda. John Frisch was helpful from the moment I pulled into the parking lot. He helped me out in a tough situation and I left very happy. He provided nothing but excellent service and followed through completely. Overall everyone at the dealership was pleasant and the environment was very comfortable. I highly recommend buying a vehicle from John Frisch at this Mazda dealership! :) More
by Christine
Employees Worked With
Jon Frisch, Tyler Munro
February 14, 2017
Great Service Everyone was truly helpful even after the transaction was complete... I would highly recommend giving this place a visit if you're looking for a brand Everyone was truly helpful even after the transaction was complete... I would highly recommend giving this place a visit if you're looking for a brand new car!! :) More
by isabelll
Employees Worked With
Jon Frisch, Marian Sardone
January 23, 2017
Terrible experience We went in to lease a Mazda 3. When we arrived the salesperson that I had spoken to on the phone was not in yet so we spoke to the sales manager. I We went in to lease a Mazda 3. When we arrived the salesperson that I had spoken to on the phone was not in yet so we spoke to the sales manager. I had some figures that I was quoted from another dealership and wanted to see if Smithhaven Mazda would be able to match those numbers. I have purchased 4 cars from Smithhaven Jeep Chrysler and also live in Smithtown so I wanted to give the business to them. The manager looked at the numbers and said that the car I was looking for, he did not have and would have to charge me for the transport of the car from another dealership. I had always thought that was a courtesy from one dealership to another to swap cars. Anyway, I guess he didn't feel like negotiating and told us the deal from the other dealership was a good deal and we should buy the car from them. That is exactly what we did and just picked up my new Mazda 3 this past Saturday. More
by Tony529
Employees Worked With
Joe Hauff
January 12, 2017
BUYER BEWARE - Go Elsewhere for Your Mazda 2 stars is generous. I would stay far away. I love the car, but would never work with this dealership ever again. So many hassles since I began the le 2 stars is generous. I would stay far away. I love the car, but would never work with this dealership ever again. So many hassles since I began the lease and it's only been a month and a half. They rush you to sign paperwork and before you know it, they come back saying, "well the paperwork says this, you signed it." Sure whatever, but it seems like they have no desire to make you happy once you're out of their doors. Happy customers will refer friends, unhappy customers will tell every person they know to stay away. I will make sure to tell the world how I was treated. The sales staff has all been so rude and condescending and deceptive. I feel taken advantage of completely. I mistakenly put my trust into them, and signed paperwork believing I was receiving certain things that were TOLD to me, and the paperwork never matched what the reality was. Now it's my problem? What a way to do business. More
by Victoria Palacio
Employees Worked With
Joe Hauff, Ben Ruffo
October 10, 2016
Once they get your money they don't care Bought a Used Mazda from this dealership that just came off of a lease. Once I bought the car home from the lot (about a 10 minute ride), I noticed Bought a Used Mazda from this dealership that just came off of a lease. Once I bought the car home from the lot (about a 10 minute ride), I noticed that there were about 4 of small cracks in the windshield. The next day I brought my car to the dealership for them to " fill the cracks" however it made no difference in the look of the windshield. When i had issue with this, I called the dealership with my concerns and with the hopes that they would do the right thing and replace my windshield. When I called, the management (mainly Jon) they were very rude and unhelpful and basically told me that filling the cracks was all they would do and that If I wanted a new windshield I would have to replace the windshield out of my own pocket. They told me it was my fault that i hadn't noticed the cracks on my test drive. Just a word of caution, double- triple check before you buy a used car from any dealership so you are not swindled like i was. Now i will have to spend $500 or more on a New Windshield when i purchased the car less than 24 hours ago. Stay away ! More
by carnie55
Employees Worked With
John O'Donnell
