Smith Motor Company Ford

Broken trust $ 816.48 for front brakes, unacceptable! Asked to have my owner advantage rewards applied to bill, never happened, instructions on receipt. $ 816.48 for front brakes, unacceptable! Asked to have my owner advantage rewards applied to bill, never happened, instructions on receipt. Was told the amount of $134.18 in OA points could not be credited to my Credit card. Front rotors should have been cut in a brake lathe instead of being replaced. Your mechanic was pressed for time on Monday because of a malfunctioning lift, faster to change parts than cut rotors. I feel that some monetary restitution is necessary. Thank you for your time, Don Holthausen More

Efficient and reliable service The service department is quick and efficient. Always a reliable service department to deal with. The service department always treats like their numb The service department is quick and efficient. Always a reliable service department to deal with. The service department always treats like their number 1 priority. Great employees and experienced service advisor More

Outstanding Excellant work and service, on time,friendly , took me ahead of schdual apt, good waiting room, knowledge of vehicle and cust service, effecient check Excellant work and service, on time,friendly , took me ahead of schdual apt, good waiting room, knowledge of vehicle and cust service, effecient check in and out More

Very understanding I had a snag with my finances and the dealership held two vehicles for me for six weeks. They could have easily sold or traded away these cars. They I had a snag with my finances and the dealership held two vehicles for me for six weeks. They could have easily sold or traded away these cars. They went on blind faith that I would come through. And I did. Dan from sales is the best. And you can’t miss their Elvis impersonator from their financier. No joke More

Bad Experience Unfortunately, buyer beware of this company's shady bait and switch practices. I was extremely disappointed in the behavior of this dealership. I had Unfortunately, buyer beware of this company's shady bait and switch practices. I was extremely disappointed in the behavior of this dealership. I had been on the market for a used vehicle, with a budget of 7k clearly communicated to our sales rep. My step dad went and visited the dealership a few days before me. He had chosen two for me to look at. We went to the dealership two days later on a Thursday and worked with the same salesperson. I drove both cars around the parking lot, one listed at 5k and one listed at 7k. We let them know that we would be back on Saturday to make our official decision. On Saturday, I arrived excited knowing that I was purchasing a vehicle that day. We took the car out on the highway for a good 20 minutes. My step dad had already let the salesman know that we intended to buy one of the two cars before we arrived on Saturday. We return to the dealership, let the salesman know that we are interested in the vehicle listed at 7k and if he could go get the warranty information for us. We are waiting for at least 15-20 minutes for him to come back with the warranty. When he finally does, he comes out with his boss. The boss says that he will not sell the vehicle to us at the list price, in fact he would like to raise the price almost 2 grand. He said that work had been done on the car and he "can't be losing money" and someone was supposed to change the price on the car and the website but "forgot." He even said he would be "willing to negotiate" the car to 8.2k (mind you it was listed at 7k, never heard of negotiating above the list price). Not even an apology, just poor business. Simply refusing to honor the list price. Instead, the customer has been blamed for the shortcomings of his employees. After looking at and expressing clear interest in this car for almost a week, this was a clear bait and switch. What I find comical as well, the car is still listed on their website for the original 7k five days after this incident, which says to me that this shady practice will occur again. We were completely disrespected as customers, but also to list a vehicle at one price and then when we are ready to sign a check, raising the price two grand is illegal. I would absolutely not recommend looking here for any used vehicles, especially if you have a clear budget in mind and do not want to be taken advantage of or manipulated. Terrible business unfortunately, I recommend going to other car dealerships in the area. Our salesman was fabulous, however, I would love to see him work somewhere that does not behave this way. More

Purchase of new 2018 f150 Great dealer to work with and buy a new vehicle from. Fair, friendly and knowledgeable staff. Quick to reply to any questions etc. Documents arrived s Great dealer to work with and buy a new vehicle from. Fair, friendly and knowledgeable staff. Quick to reply to any questions etc. Documents arrived same week, not like others that take up to a month. More

Home Town Dealer We love going to Smith motors and checking out there large selection.This is a no pressure dealer and we do not mind going often and checking out the We love going to Smith motors and checking out there large selection.This is a no pressure dealer and we do not mind going often and checking out the new vehicles. More

Did not pay my trade off in timely manner My bank called me and said that my payment was late after i had traded the truck 2 weeks prior. I called Smith Ford and they assured me my trade was My bank called me and said that my payment was late after i had traded the truck 2 weeks prior. I called Smith Ford and they assured me my trade was paid off. My bank called 3 times about not getting payoff. When all said and done someone actually checked files and trade was never paid! Now my credit score went down because they made my payoff very late! Thank you for nothing! More