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Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,310 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,310 reviews
October 18, 2025
Deeply Disappointed and Felt Misled. They don’t even deserve one star, but that’s the lowest I can give. I visited Smith Motor yesterday evening to test-drive a used car. After the d They don’t even deserve one star, but that’s the lowest I can give. I visited Smith Motor yesterday evening to test-drive a used car. After the drive, I was still undecided, but the salesperson asked me to sit down and talk. In his office, we discussed the vehicle, price, and financing options. When the monthly payment he offered turned out to be far higher than what I had expected, I was ready to leave — but he insisted on bringing his manager. The manager seemed reasonable and eventually presented a written offer with a monthly payment that I found fair. He asked me to sign and leave a $1,000 deposit, assuring me that everything was settled. We shook hands, and he asked me to return the next day to complete the paperwork with the finance department since the finance manager was not available that evening. When I came back the next day, I expected a smooth process. Instead, the finance manager told me I needed to pay more money than the agreed amount. I pointed to the paper I had signed the night before, but he said that offer was “no longer valid” and that he couldn’t do anything about it. I was shocked and angry. When I demanded to retrieve the documents I had signed, they told me to wait — then the same manager from the previous night appeared and said he could “apply a discount.” Even after that, the new offer was still $50 more per month than what we had agreed on. At that point, my trust was completely broken. I took back the documents I had signed and left. For a dealership that sells luxury vehicles, their behavior and attitude were disappointingly unprofessional and greedy. What disappointed me most was that they asked me to sign and put down a deposit, yet they never signed anything themselves — treating my signature and deposit as if they had no meaning or value. In the end, I chose to buy from another dealership where I received financing at nearly half the rate offered here. The fact that they overturned even what was written on paper left me with no trust in their integrity. Sadly, I cannot recommend this dealership to anyone looking for an honest and professional buying experience. More
by archi746
Employees Worked With
Jonathan Aponte
Verified CustomerJanuary 27, 2025
I always bring my car here and always have a positive experience. I bring here too so that I can continue doing business at Smith when in ready to upgrade my current vehicle. They’re always helpful and k experience. I bring here too so that I can continue doing business at Smith when in ready to upgrade my current vehicle. They’re always helpful and knowledgeable. More
by CHARVAZ0
Employees Worked With
Nicholas Klinger
January 24, 2025
I’m very pleased with the work done on my Mercedes. I was kept apprised of the work being done and felt it was done in a timely manner. The car was very clean when I picked it up. Thanks for making my I was kept apprised of the work being done and felt it was done in a timely manner. The car was very clean when I picked it up. Thanks for making my car look new again! More
by Karen
Employees Worked With
Mr. Bergeron, Nicholas Klinger
January 23, 2025
Excellent buying experience. Easy to deal with, made sure the pre-owned car was perfect before I picked it up and followed through on all open items in a professional and timely Easy to deal with, made sure the pre-owned car was perfect before I picked it up and followed through on all open items in a professional and timely manner. I would recommend them in a second. More
by terri.rob.graf
Employees Worked With
Brockton Payette
January 23, 2025
Way too expensive. I asked to have the check engine light scanned and was told that it would be $210. I told them not to. However, they did it anyway…did not charge me, I asked to have the check engine light scanned and was told that it would be $210. I told them not to. However, they did it anyway…did not charge me, but found quickly the reason for the light- a secondary air pump. They then quoted me a price of $1500. I brought it to my independent mechanic- got Bosch instead of Mercedes parts and cost me $500. I’m never going back again. To say it would cost me $210 for a scan….and then come up with a price 3x higher than a quality mechanic. Never again. And I just bought my wife a Mercedes GL450…it will never see the inside of Smith Motors. Also- the service manager gave me pricing for the recommended items that they noticed needed to be fixed- it came to $5500. My independent mechanic will do the same work with Mercedes parts for $1400. I’m never going back after having my car serviced there for 7 years. More
by KEITHDYER
Employees Worked With
Rob Flores
January 20, 2025
All people worked there very friendly and the service was very good. They called me to discuss the issues and made recommendations. That is why I give the five stars. very good. They called me to discuss the issues and made recommendations. That is why I give the five stars. More
by JAN03087
Employees Worked With
Ben Coppola, Loren Goldstein, Nicholas Klinger
January 18, 2025
Great service I went to check the tire pressure on my rear right tire the service representative promptly brought the car back to the repair department to check the tire They found a nail in tire and fi rear right tire the service representative promptly brought the car back to the repair department to check the tire They found a nail in tire and fixed the tire in no time and did not even charge me at all They washed my car also Thank you Smith motors of Haverhill More
by ABOLFIROUZ
Employees Worked With
Nicholas Klinger
January 18, 2025
Brockton was incredible. I am 65 years old and this was the best transaction I have ever been involved with. Brockton is so professional. My wife and I couldn't recommend Br I am 65 years old and this was the best transaction I have ever been involved with. Brockton is so professional. My wife and I couldn't recommend Brockton more. I give him the highest grade possible. More
by Peter
Employees Worked With
Brockton Payette
