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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,097 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,097 reviews

July 11, 2024

Always friendly service and acknowledgement when I entered the dealership. All staff were wonderful to work with. More

by TAMARA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
July 05, 2024

Checking in for service was personal and quick. And the loaner car made everything much more convenient and easier. More

by YANGWC1139
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
July 04, 2024

Very accommodating to work with to schedule maintenance appointments. Always the same great customer service! More

by EHOLZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
July 01, 2024

Quick service. Waited for vehicle. Took it right in. Out within an hour. I was pleased. More

by Kreesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

Helpful
June 29, 2024

Truly an Amazing dealership with the most informative and helpful employees. Thank you Smith Motors! They made my car purchase extremely easy and always give the best service. More

by Jackie Flores
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks, Jackie, for your feedback on your recent visit to Smith Motor Sales of Haverhill Inc. It's great to hear that we were able to assist you and that you had such a positive experience.

Helpful
June 24, 2024

Well organized and very professional. They were able to let me know what they are doing and when they will complete the job. More

by MARYK_76S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
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Jun 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Hi Mary: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

Helpful
June 24, 2024

We depend on Lorenfor our new car purchases. One call to him engages the process, including procuring a salesman, negotiations, financing, registration, and delivery. He makes the entire process More

by RTPROVENCHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

At Smith Motor Sales of Haverhill Inc., customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad you enjoyed your experience working with Loren, and it was a pleasure having you at the dealership. We appreciate your review!

Helpful
June 24, 2024

Good service. Appreciate not being overcharged for unnecessary service. Blown tite replaced. Expected needed 2 tires because of uneven ware but was told other t More

by Ronfenn09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Ron, Thank you for your business and this review. We're happy to hear Nicholas and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 20, 2024

Just the registration should have been returned to glove box. Otherwise every thing was very good More

by Ahmed123e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Report | Print
Jun 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

Helpful
June 18, 2024

Had a 7:30 appointment for oil change, took 2 hrs. Requested oil change and was told that is Service A...bill came to $345. More

by BETSY.MASSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
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