Smith Motor Sales of Haverhill Inc

Everything top notch. From initial phone call setting up appointment to paying the bill.b appointment to paying the bill.b More

Attentive. Interested to help. Kept updated on status during service. Loaner availability appreciated. Easy to make appt during service. Loaner availability appreciated. Easy to make appt More

They are always true to their word on how long it will take. Treat you with respect. Keep you informed on what’s going on with your car. take. Treat you with respect. Keep you informed on what’s going on with your car. More

Friendly, timely, responsive service managers who made me feel like a valued customer! I would go back. feel like a valued customer! I would go back. More

The dealership, it’s staff, quality of service, timeliness of completion, friendly, courteous staff are welcoming. timeliness of completion, friendly, courteous staff are welcoming. More

Informed and pleasant team to work with. No pressure or games with questions heard elsewhere times past. IE what do you want your payments to be, or what do you owe on your trade… games with questions heard elsewhere times past. IE what do you want your payments to be, or what do you owe on your trade… More

Excellent people to work with, superior professional service. I bought my car here and I will buy my next car here also. Well done! service. I bought my car here and I will buy my next car here also. Well done! More

Excellent customer service! They did a great job on my car! I can always count on Smith Motors. car! I can always count on Smith Motors. More

We have had nothing but the very best experience since purchasing our vehicle. Always impressed with how helpful and friendly everyone has been! purchasing our vehicle. Always impressed with how helpful and friendly everyone has been! More

I had my car towed to this dealership because of a flat tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, just walked by me. When I was called to the on service representative desk and he asked me to write down my name, address and phone number on a blank piece of paper instead of connecting with a customer and asking for the information while he typed it into the system like any other customer friendly place. I informed him that I have the premium warranty tire repair package he was passive on the information I gave him and made it seem like it doesn’t matter. He mumbled “this f-n guy” under his breath. I informed him to not charge me anything without telling me. Several minutes later he told me that my tire wouldn’t be covered because the thread is too low. I have low profile summer tires and 16k miles, along with winter tires that I have changed throughout the seasons. He didn’t bother to make an attempt to contact the warranty provider to see if it’s covered. Instead he wanted to charge me for a new tire. I shouldn’t be judged on my gender, race or age when going to an establishment. I went another Mercedes dealer the next day and they replaced my tire for free under the warranty. More