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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,309 Reviews

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

April 22, 2021

Prices for some service items appear to be somewhat excessive as compared to the dealer that I use for my other Mercedes in Fort Pierce Florida. Small item but I topped off my windshield washer fluid o More

by Kennethmichaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 23, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Kenneth, for your business and this review. If there is anything we can assist you with in the future, please let us know.

April 21, 2021

I didn’t have an appointment but was quickly helped. Blind side assist was flickering on and off for no reason. Great service, prompt response.! More

by LBROUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Apr 21, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

April 21, 2021

From the first call for an appointment, everyone is very helpful.......Always courteous and efficient, with expert advice and service. I enjoy dealing with an agency like Smith Motors. More

by TED
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Apr 22, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words, Ted, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 21, 2021

Nick was great and the service was great. Went in for scheduled maintenance and waited. Nick kept me updated the whole time. Car came back clean also. More

by Bgk148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Apr 21, 2021 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

April 21, 2021

Craig in service initially addressed my car's needs and later Nick, who I regularly work with. Both provided outstanding, prompt, courteous and professional service. More

by MERRIMACKCO75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Craig Tedeschi, Nicholas Klinger, Dave Penny
Apr 21, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

April 20, 2021

The guys here are always nice and work done is quality work. I always schedule service here . No stuffy attitudes here. They can’t do enough. More

by MBF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Crow, Craig Tedeschi, Nicholas Klinger, Dave Penny
Apr 20, 2021 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 19, 2021

Randy went above and beyond when I was purchasing my vehicle!! He made me feel comfortable during the purchasing process. Unlike other dealer he didn’t try any shady tactics or convince me to get anythi More

by HenryT15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Randy Wheeler
Apr 19, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your wonderful review, Henry! We are thrilled that Randy had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Smith Motor Sales of Haverhill Inc!

April 16, 2021

Pleased with the service. Price of the service could be tweaked. Had oil change and 4 wheel rotation of my 2017 E 300 done two weeks ago at Fort Pierce Mercedes in Florida for $110.00. 🤪 More

by Kennethmichaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 18, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Kenneth, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 14, 2021

Great experience . The staff was courteous and cordial. I had a great time talking to them while my car was being serviced. The only thing better would have been a free new car More

by CHRISVELONIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Apr 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Chris, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 13, 2021

I’ve always been treated very fairly by John Smith and company. When I have my car serviced they give me a loaner and everyone is always polite and helpful. They are #1 in my humble opinion. Arthur Mig More

by arthur1952$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Randy Wheeler, Craig Tedeschi, Nicholas Klinger, Dave Penny
Apr 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear, Arthur, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

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