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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,309 Reviews

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

January 14, 2021

Was pleased with how quickly the service work was completed the service rep was attentive to my request I am glad that the Mercedes dealership is not that far from my home More

by LME8349
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jan 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

January 14, 2021

Fantastic service as always at Smith Motirs! Always friendly and smiling. They are a pleasure to do business with! I highly recommend their service and sales department! More

by LAURA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Jan 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

Laura, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

January 14, 2021

Quality service with no pressure. Brockton worked with me to find the vehicle I wanted at the price point I wanted to pay. We went through models, new, used, packages and add - ons all fully explained wit More

by CLYNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Loren Goldstein
Jan 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Brockton here at Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

January 13, 2021

Excellent job. Dave was very accommodating and professional. Work was done on time and good. I will be back for future service needs. Thank you More

by GTITTERINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

January 13, 2021

They asked me to drop of the car in the morning and have it ready by 12pm it wasn’t ready by 5pm after the close and without cleaning I had to wait 10 minutes for the guy to do half vacuuming, and it isn’t More

by JOUMANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Klinger, Dave Penny
Jan 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

Jan 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

January 12, 2021

Nick in Haverhill was very professional, courteous and helpful also very patient ! A very Nice employee to deal with people i would deal with him again More

by Patricia Burke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jan 12, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc, Patricia!

January 12, 2021

Excellent service, and good communication about how the service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. More

by JAMES.THOMAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jan 12, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, James! We're glad to hear we delivered such a great experience!

January 10, 2021

Great service, I’m very pleased! Dave is always very friendly, helpful, and checks in with me to make sure all of my needs were met. More

by RUMORE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with Dave and our team, and we look forward to working with you again.

January 08, 2021

Craig is always amazingly accommodating! He is professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the d More

by LEEREINHOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Jan 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave this wonderful feedback about Craig. We appreciate your business and our team looks forward to serving you again soon!

January 08, 2021

I cannot say enough good about this company and its people. Randy is my main man and his customer service is exemplary. I am COO of a Mortgage Lender and I know all about good and bad service. Wagne More

by crawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Matt Harris, Randy Wheeler, Nicholas Klinger
Jan 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business. Your feedback on your recent experience working with Randy is just what we hope for all our customers. It is wonderful to hear comments like "his customer service is exemplary". Randy and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

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