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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,309 Reviews

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

August 23, 2024

Great service and communication from the staff. Very easy to make an appointment and they solved the problem quickly. More

by jakemkielty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Jake, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

August 22, 2024

Easy to schedule service at the earliest date and time I requested. Service was quick and done at the estimated time. More

by JMQYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 21, 2024

Rob in service was very friendly and the recall was fixed in a timely manner. The loaner vehicle was nice however it really should have been cleaned or at leased wiped down inside before given to use. More

by Jennygwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much, Jenny, for your kind words for Rob and for taking the time to leave us this wonderful feedback!

August 21, 2024

I was met with a smile and served immediately. Nicholas was extremely informative, honest, and pleasant to communicate with. More

by JESSICAJCYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Jessica, we are very happy to hear that Nicholas provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2024

Great service and help with buying my new Mercedes which I will have soon. Thank you. More

by RICHARDBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Nicholas Klinger
Aug 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Richard, and we look forward to working with you again.

August 17, 2024

Great Service Department. They explain in clear language what is required for any service and complete all work on time. More

by RACLAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

August 16, 2024

as always, they keep doing superb jobs every single visit. The best dealership in the area. More

by SASU01824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 16, 2024

Everyone there is extremely helpful and knowledgeable. They don't try to oversell services that aren't needed.. It is a family run business and it shows! I can't say enough positive things about Smith More

by DOREANE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

August 15, 2024

Brockton and the other employees we interacted with were knowledgeable and considerate -- genuinely customer-focused. It would have been helpful to have had a bit more frequent communication on the vehicle' More

by BRUCE.BARCLAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
Aug 16, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for taking the time to share your feedback with us, Bruce. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 14, 2024

Yes this was the first time using the service. This is the first MB I purchased More

by PCYORKME
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Aug 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

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