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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Reviews
4.8
2,309 Reviews
Call Dealership (978) 372-2552
View Awards

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

May 05, 2023

Efficient and courteous A little demanding of you isn't it? I am done now thanks. More

by JOYCEHURD
Recommend Dealer
Yes
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May 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2023

Smith Motors did it again! Took care of my tire problem right away absolutely no hassles and even wash the car! It was a seamless transition, they are the best More

by alan31
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Loren Goldstein, Craig Tedeschi, Roger Waugh
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Alan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

May 03, 2023

Not happy with service. Sunroof opens by itself and I am told it was fixed and it isn't More

by btroy
Recommend Dealer
Yes
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 03, 2023

Great service here as always. Craig in the service department handles everything smoothly as usual. Always a great experience More

by PAUL.CARUSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Paul, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

May 02, 2023

Good service. Good people. 3rd vehicle bought at smith. Kept there word about the deal More

by VENAKRISTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Roger Waugh
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your repeated business and hope to see you again soon!

April 29, 2023

Excellent As always Excellent As always Excellent As always Excellent As always Excellent As always More

by rjalmaoca
Recommend Dealer
Yes
Employees Worked With
Nick
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May 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

April 28, 2023

First time at this location. Went for 80k mile maintenance. Timing was way underestimated. They said it would be a couple hours, ended up being over 5. They didn’t reset the serv More

by CB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember name
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May 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

May 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 28, 2023

Came in with a check engine light. Got my car looked at and issue was fixed. No other place i would take it More

by Madmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Loren Goldstein, Craig Tedeschi, Nicholas Klinger, Roger Waugh
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Apr 29, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

April 27, 2023

Excellent service-excellent work! Everyone I spoke with was pleasant and helpful, car came back to me looking beautiful! More

by CBUCCI1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Apr 29, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

April 26, 2023

Very good experience with all folks involved. Professional and the process was very efficient. Would recommend to others. More

by AJCHRISTOPHER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Randy Wheeler
Report | Print
Apr 26, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for your feedback on your recent visit to Smith Motor Sales of Haverhill Inc. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

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