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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Reviews
4.8
2,309 Reviews
Call Dealership (978) 372-2552
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420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

March 21, 2023

Never fixed the parking light as requested. There probably didn’t do the road check as stated on invoice More

by ROBERT.NICOLORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 21, 2023 -

Smith Motor Sales of Haverhill Inc responded

Robert, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 17, 2023

Very unprofessional they don’t give you any reason why what service they did to the car they give you a receipt you all set More

by escobar_02141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Mar 22, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 22, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 14, 2023

Craig was amazing ! I didn’t hav an appointment but my dash went out and I stopped by and he was able to get it working on an hour! More

by SDJENKINS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Mar 15, 2023 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc; we look forward to having you as a valued customer for many years to come!

March 13, 2023

Smith Motors is a very client centered dealership. They offer great service and go above and beyond to meet the needs of their clients. No problem is to small and they always respond in a very timely More

by BBHEDSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Mar 14, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig and the team met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

March 11, 2023

Really helpful, thank you guys. I know it was a little thing, but my wife was really worried about her deflating tire and you guys took care of it right away. Much appreciated. More

by SSYKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Mar 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. We appreciate you taking the time to leave us a five-star review. We're glad we were able to help, and we hope to see you again!

March 11, 2023

Kevin was knowledgeable and very service oriented. Thank you! Tell Mr. Smith the King’s said hi and see you at Buthchs’ More

by KING20462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

March 10, 2023

Always excellent service and great staff brought in for recall. Car was washed and cleaned inside and out. Gray dealership. More

by baronspike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a five-star review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2023

Great service great people timely manner courteous good coffees needs more variety of snacks while you are waiting. More

by ABOLFIROUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a review. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

March 09, 2023

They were able to fix my issue immediately when I stopped by. It was great! More

by LMVVML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Mar 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 08, 2023

The service was completed in full and on time. The team does a a great job time after time. More

by GREG.BIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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