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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Reviews
4.8
2,309 Reviews
Call Dealership (978) 372-2552
View Awards

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

March 08, 2023

Great, timely service as always. We appreciate the continued first caps service we always receive. Thank you. More

by JIm M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
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Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jim, for choosing Smith Motor Sales of Haverhill Inc!

March 08, 2023

Great service and very professional Overall I am very pleased with the dealership and service department. More

by TWOMEY.KERRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review, Kerri. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

March 07, 2023

Smith motors is always there when I need to have my car serviced and are always accommodating. More

by HARLEYDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 07, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

March 07, 2023

Even though I didn't buy my Benz from Smith I continue to have my cars serviced there because of the way they treat me and conduct business. Dave and Craig are always accessible and spend time explaining any More

by rachel6947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Mar 07, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Rachel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

March 07, 2023

Great surface on time and minimum wait time. Did not try to up sale me on anything very much appreciated More

by MANOYES12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 07, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

March 06, 2023

They will make you pay for their deficiencies. They charged for all the time it took them to figure out what the problem with the head lights was even though I got the repair done there. More

by SRMAHAPATRA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not sure who the advisor was… but definitely not Craig or Nicholas.
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Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 05, 2023

As a first time Mercedes Benz owner they are very knowledgeable of the vehicles they sell. More

by YANDELFRIAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Loren Goldstein
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Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 05, 2023

Great staff. Always enjoy discussing issues with my vehicle and how to correct it. Never pressured so I always return and recommend to other Benz owners More

by jfgamachesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

the staff is knowledgeable and helpful- always willing to go the extra mile to make everything go smoothly More

by JHANNA42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

I have never had a bad experience at Smith. I am a lifetime customer. I recommend the dealership to all. More

by MCPARKER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Harris
Report | Print
Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc!

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