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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Reviews
4.8
2,310 Reviews
Call Dealership (978) 372-2552
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420 River St

Haverhill, MA

01832

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Showing 2,310 reviews

November 19, 2022

Always very satisfied with the service and the professionalism of the staff in addition to them being friendly More

by PATSANTOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Nov 20, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2022

Smith Motors Service is courteous, efficient, and reliable. In eleven years of bringing my Mercedes there for service I have never been disappointed. More

by Cnorden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 20, 2022 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

November 18, 2022

Great Service , Answered my questions and completed the work on time and budget. Grest showroom too! More

by MUSTGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger
Report | Print
Nov 20, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 17, 2022

Great customer service, consistent communication and updates on parts availability and work timing. Definitely recommend! More

by LESLIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Nov 18, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 13, 2022

Service is always well done, timely update of progress and any changes needed in planned repairs and staff is professional and courteous More

by Steve L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Steve, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 13, 2022

Excellent service at smith motors. Everything seems good. Nice place to get a car. I would recommend them. More

by HRSCONSULTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Harris, Roger Waugh
Report | Print
Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for choosing Smith Motor Sales of Haverhill Inc! Congrats on your new purchase, and let Matt and our team know if we can be of any more assistance!

November 13, 2022

Nice folks easy to deal with everything went nice and smooth and the delivery of the vehicle made it nice for us. More

by Jdw2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Loren Goldstein, Roger Waugh
Report | Print
Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2022

Bad service they took apart my shifter components apart and never bothered to even put it back together just left it a mess I had to figure out how to put it all back in. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
Report | Print
Nov 16, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 16, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 11, 2022

A little expensive. I think $530 is too much money for a battery. But very good service. More

by THORNE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Nov 13, 2022 -

Smith Motor Sales of Haverhill Inc responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 11, 2022

It has been our pleasure to work with Ellen and John Smith. All people in service department have been nothing but cordial , efficient and professional. We can say the same for Loren Goldstein. More

by rvpollina
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Brockton Payette, Loren Goldstein, Craig Tedeschi, Nicholas Klinger, Dave Penny
Report | Print
Nov 13, 2022 -

Smith Motor Sales of Haverhill Inc responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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