Smith Motor Sales of Haverhill Inc

True customer loyalty , service department that really cares about customer satisfaction, only the best mechanics working on your vehicle cares about customer satisfaction, only the best mechanics working on your vehicle More

Customer service was very friendly and efficient. They processed my vehicle much quicker than anticipated and returned it cleaner than when it arrived. No hidden fees or delays, very good experienc They processed my vehicle much quicker than anticipated and returned it cleaner than when it arrived. No hidden fees or delays, very good experience More

I don’t know Roger. I dealt with Randy, and he was great! Everyone there was pleasant. I dealt with Randy, and he was great! Everyone there was pleasant. More

I appreciated the time and patience in making my purchase with Loren and Marc. I will enjoy my purchase and appreciate the time I had working with the Mercedes’ team with Loren and Marc. I will enjoy my purchase and appreciate the time I had working with the Mercedes’ team More

They were knowledgeable and attentive and very courteous I felt valued and appreciated as a customer I felt valued and appreciated as a customer More

All of the workers in the maintains department,are very professional and accommodating 2 there clients,the finish work is as just as good professional and accommodating 2 there clients,the finish work is as just as good More

Amazing service and so grateful. Thank you for helping me understand the issue and fixing the problem swiftly. Thank you for helping me understand the issue and fixing the problem swiftly. More

This dealership provided the best car buying experience I have ever had. I went to Smith on a Sunday. I had been to several dealerships before coming here. I walked the lot and looked around and then walk have ever had. I went to Smith on a Sunday. I had been to several dealerships before coming here. I walked the lot and looked around and then walked into the show room. I was greeted so pleasantly. It’s a beautiful show room also. They were very informative they asked the right questions and I gave them all the information on what I was looking for. Marc led me to the perfect vehicle. They took the time even went into after hours to make sure I was happy when I left that day. I left excited not stressed out. I left satisfied and informed. The following day was a holiday, and it didn’t matter as I was driving away in my new vehicle by Wednesday and it was perfect. It was the easiest transaction and I am thrilled with my purchase. I will 100% be a Smith Motors customer for the long run. I would write 1 million amazing reviews for them if I could. If you are looking for a Mercedes, they don’t have to be your first dealership you visit, but I bet you they will be your last! Don’t buy your new or used Mercedes unless you visit them. I promise you will not be disappointed! More

As always, Mr. Klinger is the definition of being 100% committed to outstanding customer service. When Mercedes updates their applications and when asked a question Klinger is the definition of being 100% committed to outstanding customer service. When Mercedes updates their applications and when asked a question about any specific lights suddenly turning and staying on, it is imperative that your Service Consultant (Nicholas, in my case) understands the stress clients are going through, and the questions we the clients raise as quickly as possible so they can deliver exceptional customer service, and I can proudly confirm: Nick is the MAN! On top f that, he always ensures my loaner is ready to go, and my car is returned to me in the better stand I dropped it at the shop. This gentleman is friendly, courteous, and very well-educated in his field! I can't stress enough the importance to have both sales and Service reps. to be at the top of their expertise. I highly recommend Smith Motor Sales of Haverhill Inc More

Always greeted with a smile and have always been satisfied with my service!! Love my Mercedes! satisfied with my service!! Love my Mercedes! More