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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Reviews
4.8
2,310 Reviews
Call Dealership (978) 372-2552
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420 River St

Haverhill, MA

01832

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Showing 2,310 reviews

November 18, 2024

Would not go back. Service department management was not professional. My car had additional issues after every service that required me to take it back and pay more. N More

by JLA21480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure who I worked with. My experience was a few years ago.
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Nov 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Nov 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 18, 2024

Very good communication with customers, especially when an order is placed, they are very responsible and everything is fine. More

by rawil97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Loren Goldstein, Nicholas Klinger
Report | Print
Nov 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 17, 2024

Awesome job on w140 1997 Mercedes Benz thank you so much !!! 10 out of 10 would recommend!!! More

by ARMIN_BUSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Nov 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc. We look forward to having you as one of our valued customers for many more years to come!

November 15, 2024

Service dept has gone downhill. Not sure if it’s new management but I haven’t been happy the past several times I have brought my cars in. They don’t even make sure the car is compl More

by DEV102078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt, Nicholas Klinger
Report | Print
Nov 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Nov 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 15, 2024

Steve was fantastic. Very helpful. an accommodating to our needs. we will be back thank u More

by TARA1041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Nov 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words for Steve, and for taking the time to leave us this wonderful feedback!

November 15, 2024

Honesty, friendly, knowledgeable, and service oriented staff. I can trust all levels of sales, service, and customer dedication at Smith Motors.It is certainly a dealership worthy of repeat business.No ma More

by John Rizza
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette, Loren Goldstein, Nicholas Klinger
Report | Print
Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are so glad that we had the opportunity to work with you, John, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 14, 2024

Smith Motors made my car buying experience truly enjoyable and stress-free. They provided all the information I needed and offered a fantastic trade in deal. The entire process was seamless, and the More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellen Smith, Vítor Duarte , Brockton Payette
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Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Will, thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2024

Wonderful and transparent service team! Always The best customer service, I would not hesitate to recommend them! More

by MICHELLE.VAIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Report | Print
Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Michelle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc!

November 14, 2024

Steve B is the best service rep around. Top notch service. He cares more than any rep I’ve ever dealt with to ensure you experience is perfect. More

by MMCNEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve B
Report | Print
Nov 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc!

November 13, 2024

Brought my wagon in for routine maintenance. Had arranged for a loaner. Matt checked me in and notified me later in the day when it was ready. It’s the best service department I’ve ever exper More

by EVETSBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Nicholas Klinger
Report | Print
Nov 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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