Smithtown Kia

Ok here goes! First in a nut shell...do not do business with Smithtown Kia located on middle Country Rd in St James N.Y. ( long Island) ! Heres why... bought a slightly used 2012 optima with about 16000 mi with Smithtown Kia located on middle Country Rd in St James N.Y. ( long Island) ! Heres why... bought a slightly used 2012 optima with about 16000 miles on it and picked it up September 18th 2012. While signing final paper work I noticed a charge of 2000 for " Profolio" which tuned out to be a extended warranty. At first I was annoyed cause instead of the finance guy asking me if i wanted it he just threw it on. After he explained all it covered I let it go. Exactly one week later I went back to cancel it after reading nothing but bad reviews on the warranty company. Well the finance guy then standoffish and it was oblivious he didn't want to cancel it.I stood fast and saidi don't want it and contract stated I had two months to cancel and get full pay back to back since it was rolled into loan. He got the cancelation forum and after I filed it out he stated it took six weeks to cancel. So I waited the six weeks a nd during those 6 weeks I called the warranty company to see if they got the cancelation from dealer and they stated they never received any thing at all on my car. So after the 6th week I called Roy the finance guy to see what's the deal. He said he had to get back to me after he contacted b their main office (wherever that may be). So after a week of me calling Roy and the general manager Anthony and of them never calling me back when they said they would I caked Kia customer service which like most people had said they do nothing but call the dealer for you. After another week Kia customer service called me to tell me the money was sent back to bank. ( This is mid December 2012 now) and I saw they only returned $875 of the $2000 they were supposed to. I called kia again and they said they'd call the dealer. Kia calls me and said the dealer would call me at New years cause now the guy handling my case at the dealer was out till then and kia was closing the case on their end cause it involved a third party ( the warranty company ). So of course after the new year i hear nothing from the dealer so I take them to small claims court in mid May. A man was there representing the dealer ( turns out to be the general Manager Anthony who is also a paralegal according to him) and he asks for a adjournment. So it's granted and the next and Final court date was June 6th. When the judge called my case Anthony said he wanted to settle. So we stepped into the lobby and he precedes to shake my hand and apologize and blamed the missing $1125 on the bank crediting the wrong account. So we signed a 15 day settlement that Smithtown kia would pay me the $1125 by June 22th cause according to Anthony "I've waited long enough". So this past weds the 19th still no check from this place that is like less than two miles from my house. So I called Anthony at the dealership and politely reminder him he had two days to pay me. He states "Oh the check was just cut and I made sure it was mailed out tues." So now it's the 21th and it doesn't take 3 days for mail to come from the next town over. So if I don't get the check Tomorrow (Sat) then I'm going Monday to the sheriff to start a bank execution since smithtown kia obliviously doesnt want to pay me 8 months after I canceled the warranty. I've told every and anyone who would listen not to buy from this crooked dealership would has bad reviews all over and a BBB rating of F! More

What a great experience I had at Smithtown Kia. My sales Rep was Anthony Tamburro . As soon as I arrived Anthony greeted me and began to show me the vehicle I was interested in. We continued outside as Rep was Anthony Tamburro . As soon as I arrived Anthony greeted me and began to show me the vehicle I was interested in. We continued outside as I test drove the Kia Sorento. What a beautiful SUV ! Anthony spent the time to explain all the features of the car and how they work. Anthony had so much patience with me being that I was not very familiar with all the newest features. I also was so happy that he listened to what I was asking and what I wanted and he did not waste my time going back and forth with pricing. Our negotiating was simple and I really appreciated that. When I picked up my sorento Anthony spent even more time with me reviewing all the features and how to operate everything. I also met with Roy and had a pleasant experience going over finance. I would recommend this dealer to everyone. I am so happy with my purchase ! More

A great car buying experience. Because of these A great car buying experience. Because of these gentlemen, I am driving the SUV of my choice within the budget that I asked to have respected. M A great car buying experience. Because of these gentlemen, I am driving the SUV of my choice within the budget that I asked to have respected. My 4x4 traded in for a good value and the team kept working with me to find the best vehicle and warranty protection well within my budget. These guys aren't there to play games and run back and forth to the manager like some other dealerships, but rather work with you to find a car that you will love and that is realistic to your budget and credit score. I read the high praises of this dealership online before I went there and was so very happy to experience it myself. Their website is easy to navigate and it has many tools that allowed me as a potential customer to arrive with a realistic idea of what I could expect for my trade-in as well as my needed down-payment to achieve my budgeted monthly payments. It's an easy pleasure to offer my recommendation of this dealership. More

I was a loyal customer to Smithtown Kia. I personally purchased a Kia Rondo, Kia Sedona and Kia Sportage. I referred 5 other people to the dealership who purchased cars. (3 Sedonas, 1 Sorento, 1 Optima purchased a Kia Rondo, Kia Sedona and Kia Sportage. I referred 5 other people to the dealership who purchased cars. (3 Sedonas, 1 Sorento, 1 Optima). I was ready to purchase a new Sedona when they come out later this year but will not do so. All I can say is there were some issues with an extended warranty that I was sold on my 2006 Kia Sedona. The issues were substantial enough that I immediately traded in my Sedona and leased a Town and Country. After trying for weeks to get the reimbursement for the residual value of the remainder of the extended warranty I have yet to be reimbursed. I was given the run around and when asked about any loyalty the customer was owed I was basically laughed at. A heated exchange between myself and the General manager took place via telephone with out getting anything resolved. T More

I have never had an experience like this. Absolutely no pressure! When you wanted help, it was there. Staff was very friendly and knowledgeable. Kaz was fabulous! He walked me through everything and wa pressure! When you wanted help, it was there. Staff was very friendly and knowledgeable. Kaz was fabulous! He walked me through everything and was extremely accomodating. I would highly recommend to anyone. More

Best experience ever buying car. John Keegan was most helpful, answered all our questions, got us a good price & seemed like the most honest salesman we have ever dealt with. Would buy car again from th helpful, answered all our questions, got us a good price & seemed like the most honest salesman we have ever dealt with. Would buy car again from them. More

no pressure sales approach price agreed upon was price paid . at the closing of the deal all options were explained but no pressure to purchase. 2nd car i have purchased from them and i would highly reco paid . at the closing of the deal all options were explained but no pressure to purchase. 2nd car i have purchased from them and i would highly recommend them to anyone. More

My experience at Smithtown Kia was great. We were fortunate to work with Rick which made the process easy and fast. We drove from Queens because we had seen the great reviews on this dealership and t fortunate to work with Rick which made the process easy and fast. We drove from Queens because we had seen the great reviews on this dealership and they had the car I wanted. Rick was nice enough to wait for us even though we arrived almost as they were about to close. The entire team made the experience painless and was surprised how quick they were able to do it. My credit is less than perfect yet Rick looked for all the rebates that could possibly apply. They had everything ready and was able to pick up my car two days after, again waiting for me even though it was very close to closing time. Rick was not pushy, he listened and was very helpful. More

I went to just look for a car. I do not have the best credit but Jay(finance dept) was able to get me the best rate possible. If it wasnt for all his hard work I would not have bought my car. From the mo credit but Jay(finance dept) was able to get me the best rate possible. If it wasnt for all his hard work I would not have bought my car. From the moment John(salesman) helped me I knew they cared mored about what I was looking for then just selling a car. Jay made sure I was apart of every step. I recommend Smithtown Kia to anyone who is looking for a car. Their service goes above and beyond. More

I recently leased a 2013 Optima LX from Smithtown Kia dealership and Niki Mastrandricos was my salesperson. Overall, the experience was excellent. Ms. Mastrandricos was extremely courteous, competent and dealership and Niki Mastrandricos was my salesperson. Overall, the experience was excellent. Ms. Mastrandricos was extremely courteous, competent and diligent. She went above and beyond her way to locate a black vehicle with grey interior from another dealership and worked closely with me through the entire process, from intitial visit through price negotiation to delivery of the Optima LX. My daughter loves the car and so far so good. Thank you. Stefan Dunigan. Smithtown, NY More