Smithtown Nissan

I went to this dealership two weeks ago and found a certified pre-owned car, Honda Accord, I put $2000 as a down payment, but then I decided not to go with the financing option and asked for my money b certified pre-owned car, Honda Accord, I put $2000 as a down payment, but then I decided not to go with the financing option and asked for my money back. I was told that that money was refundable. It's been five days since I was given a refund receipt, but the money hasn't been credited to my account yet. I'm really unhappy with this because they took the money in a few minutes and now the employee I worked with wouldn't return any of my calls! I called them again and told them about what happened they told me that it might take up to three weeks to get the money back! If I know this would happen, I wouldn't have put any money! Potential customers, please don't put a lot of money unless you're sure you're buying the car. More

Friendly dealership my family and I have used in the past. My ont complaint is the price due at signing was not the price quoted to us the day before. past. My ont complaint is the price due at signing was not the price quoted to us the day before. More

Mr. Litarov our salesman was very helpful in selecting a vehicle that was in my price range, and equipped with the features that I wanted. He was also very professional and patient while going through the vehicle that was in my price range, and equipped with the features that I wanted. He was also very professional and patient while going through the whole process involved in leasing a vehicle. Because of my experience with Andrey Litarov I would not hesitate to recommend Smithtown Nissan to all my friends. More

A very pleasurable experience. Our saleperson, Jim Fern was very courteous and professional. I would recommend this dealer to others inerested in purchasing a Nissan automobile. was very courteous and professional. I would recommend this dealer to others inerested in purchasing a Nissan automobile. More

Great experience, they went above and beyond to help me out and were very friendly. I love my new car and am very happy with it. out and were very friendly. I love my new car and am very happy with it. More

On 11/15/13,I traded in a car for a Nissan Altima. The salesman Michael F was great and the purchase experience was fine. The loan on my car was not paid until 12/31/13, which is 46 days later. FORTY SIX salesman Michael F was great and the purchase experience was fine. The loan on my car was not paid until 12/31/13, which is 46 days later. FORTY SIX DAYS. I only found out about this because the prior loan was deducted out of my checking account on 11/30/13. I called Michael and he told me they were going to pay it off ASAP. Two weeks later, still not paid off. I called Brian Vasak, who was the business manager. He told me the paperwork fell through the cracks and would be paid off immediately. I called every three days and still no payoff, though I was told it was paid off. I called Ed O'Donohue, sales manager and twice was told he would call me back. He never did. A second deduction out of my checking account was made on 12/30/13. The loan was finally paid off on 12/31/13. Smithtown Nissan had no problem taking my down payment instantly but refused to pay off the loan for 46 days. This was after at least NINE phone calls, two to Ed, who lacked the common courtesy to return my call. This dealership is extremely unprofessional, and they lie right to your face. Their actions were not only unscrupulous, but borderline fraudulent as well. I would never do business with them again. More

My experience with Smithtown Nissan was just wonderful. My car died and I needed to get another car as soon as possible. I looked at other cars and found the price at Smithtown Nissan was the best for leas My car died and I needed to get another car as soon as possible. I looked at other cars and found the price at Smithtown Nissan was the best for leasing a car. And boy, did I make the right decision! I needed a car ASAP and Nissan delivered! My son-in-law called your showroom and spoke to one of your salesmen (I'm not sure of his name). The salesman made an appointment for us to come in on Thursday 12/19/13. However, that date was not good for me as I had a prior commitment. The salesman graciously changed the appointment to Wednesday 12/18/13 - even though he would not be there. He left us in the very capable hands of Jim (I hope I remembered his name correctly) who took very good care of us in his stead. Jim helped me pick out the 2013 Nissan Sentra and took the time to answer all of my questions. Also, while my son-in-law and i were waiting for the paper work to be completed, Jim kept on coming over to us to tell us what was happening - and let us know we weren't being forgotten. Jim's professionalism and genuine sincerity made me feel that I was being very well taken care of. When it was time for me to get into my new car, Jim took the time to explain how everything worked, Thank you Jim for a wonderful experience!!!!!!!!!!! I also have to say that Mr. Alicea was just as accommodating as the salesman and Jim. He went out of his way to make us feel "at home" and he was always coming over to keep us informed. And Mr. Alicea, thank you for the delicious coffee - it warmed me up on a cold night. Thank you Smithtown Nissan for a GREAT Experience!!!!!!!!! Great car!!! Great prices!!! Great customer service!!!! More

Everyone there was friendly and really helpful. They worked good prices with me as well. I'm always going back to Nissan for a vehicle. worked good prices with me as well. I'm always going back to Nissan for a vehicle. More

Bob Mitchell and Brian Vasak were very Knowledgeable, professional and understanding. We are planning to return back to Smithtown Nissan when we have to get another Nissan. professional and understanding. We are planning to return back to Smithtown Nissan when we have to get another Nissan. More

My experience with Nissan of Smithtown was very unexpected... I was pleasantly surprised and my expectations surpassed!!! I was met at the door within 2 minutes by Justin M. who greeted me in a fr unexpected... I was pleasantly surprised and my expectations surpassed!!! I was met at the door within 2 minutes by Justin M. who greeted me in a friendly, yet professional manner. I had a fantastic test drive with Jim Fern who went over all the important little known facts about the car. Brian in finance was extremely quick with the last step of the paperwork. Overall, I could not have asked for a better experience!! Have no doubt that Nissan of Smithtown will take VERY VERY good care of you!! More