Smithtown Nissan

Brian was extremely professional,thorough,knowledgeable,friendly,made me feel at ease,with the whole process. If there was an question he could not answer, he immediatel professional,thorough,knowledgeable,friendly,made me feel at ease,with the whole process. If there was an question he could not answer, he immediately obtained it for me. I am a 7 time repeat Nissan customer,and would highly reccommend Brian Vasak and Nissan Smithtown to others.... More

Giuseppe was very friendly from the moment I walked into Smithtown Nissan. My overall experiance was wonderful. He sold me my first brand new vehicle and I couldn't be happier. I would recomend both Giuse Smithtown Nissan. My overall experiance was wonderful. He sold me my first brand new vehicle and I couldn't be happier. I would recomend both Giuseppe and Smithtown Nissan for anyones vehicle buying experiance. More

FIRST I WANT TO SAY IT WAS A VERY PLEASANT EXPERIENCE , NO PUSHY SALESPEOPLE BREATHING DOWN YOUR BACK. MR. TROTTA WAS LIKE AN OLD SCHOOL FRIEND THAT YOU HAVENT SEEN IN YEARS. HE WAS CURTIOUS , WELL SPOKEN NO PUSHY SALESPEOPLE BREATHING DOWN YOUR BACK. MR. TROTTA WAS LIKE AN OLD SCHOOL FRIEND THAT YOU HAVENT SEEN IN YEARS. HE WAS CURTIOUS , WELL SPOKEN AND ANSWERED ALL MY CONCERNS AND QUESTIONS(AND I HAD ALOT OF THEM). HE TOOK THE TIME TO GIVE ME ALL MY OPTIONS SO THAT I WOULD MAKE THE RIGHT DECISION ---ON MY FIRST TIME LEASE. WE HAVE A NISSAN SO WE KNEW THE PRODUCT VERY WELL. I DID SHOP AROUND BUT FELT MIKE WAS VERY HONEST WITH US AND THAT IS VERY IMPORTANT. THERE ARE A LOT OF SALES PEOPLE JUST OUT TO GET YOUR MONEY BUT WITH MR. TROTTA I WAS SURE I WAS MAKING A GOOD DECISION. HE IS A WONDERFUL PERSON AND I FELT ALMOST LIKE FAMILY WITH HIM AS MY SALESPERSON. I GIVE HIM MY HIGHTEST RECOMENDATION AND WOULD DEFINATELY SEND ANYONE I KNOW TO YOUR SHOWROOM. AGAIN THANK YOU VERY MUCH FOR THE WONDERFUL EXPERIENCE KEEP UP THE GOOD WORK.!!!!!! SINCERELY, VINCENZA MICCOLIS More

I rated customer service wit a score of five for the professionalism of the employees and great efforts of Guiseppe and Chris to satisfy my wishes when leasing a car. I rated quality of work with a five professionalism of the employees and great efforts of Guiseppe and Chris to satisfy my wishes when leasing a car. I rated quality of work with a five because Guiseppe did an excellent job in showing me the car and the many features it had, which ultimately convinced me to get the car. I rated Friendliness with a five because of the ease of talk to Guiseppe and Chris when having questions about the car and begger pricing. I rated price with a four because I did not get the price I was hoping for, however, it was a price I could manage with. My overall experience was rated as a four because the salesmen, especially Guiseppe and Chris, were great and although the price was a little more than I expected. More

Joe Urso was the sales agent who did everything to accomodate me when I purchased my Pathfinder. He and the manager Ray Fritta consulted to give me every benefit possible. Joe even come in on his day accomodate me when I purchased my Pathfinder. He and the manager Ray Fritta consulted to give me every benefit possible. Joe even come in on his day off to make sure I was totally satisfied with the purchase of my Pathfinder. Joe has made follow up calls to ensure satisfaction and even arranged for my first maintenance visit. We were so satisfied that we recently leased a 2010 Nissan Sentra for our granddaughter (a new driver) from Smithtown Nissana and received the same excellent service, More

I had gone to Smithtown Nissan to get an affordable car for my daughter. As I walked in people were very friendly and made my family and I feel comfortable. Mr. Elias helped me with the car and the pricing for my daughter. As I walked in people were very friendly and made my family and I feel comfortable. Mr. Elias helped me with the car and the pricing. I got a great car for a very good price. Everyone was very cooperative and specially Elias. More

Dustin, John and the service contract young lady were great. They stayed on top of the sale to make it as smooth as possible. The new car is fine and we look forward to enjoying it for many years to come great. They stayed on top of the sale to make it as smooth as possible. The new car is fine and we look forward to enjoying it for many years to come. We have not tried the service department yet but hope it is the same as the sales department. Dustin is absolutely the best sales rep we have yet to find. He is knowledgeable and just the best overall. He is an asset to Nissan as a whole. Look forward to purchase more vehicles from him in the future. More

From the moment I came into the Smithtown Nissan dealership, I was greeted by Joe Urso. Joe proved to be incredibly knowledgeable while maintaining his professionalism. After speaking with Joe for dealership, I was greeted by Joe Urso. Joe proved to be incredibly knowledgeable while maintaining his professionalism. After speaking with Joe for only a few moments, he knew exactly what I wanted and he delivered. Even in my moments of indecisiveness, Joe refrained from putting pressure on me to make the sale. It is this attitude that I saw throughout the entire staff at Smithtown Nissan. After my sale, my paperwork was diligently and carefully handled by Chris Nesky. It is due to them that I walked away a happy customer. More

Mike Trotta is a very professional salesperson. I appreciate the time he took to hear me out on what I wanted, and not what he wanted which most sale persons do. I enjoyed the customer service, speak appreciate the time he took to hear me out on what I wanted, and not what he wanted which most sale persons do. I enjoyed the customer service, speaking for myself concerning the issue I was in before I got there. The overall quality of work was at some time was confusing, but that's how it is when you have to many hands in on one situation. I believe more things could have been explained, based on the information that was given to my sales person. My overall experience with Mr. Trotta was a good one, even though he doesn't return phone calls after the sale. I would recommend any of my friends to see Mike. I just wish you can deal with your sales person through the whole process instead of everyone else, that's when things start to get confusing or certain information starts to get mislead. But, I would like to thank you guys at Smithtown for given me a new start and I appreciate everything, except for not telling me, that I have to write a essay to get a free oil change. More

First of all, I feel that I was mislead during the buying process for my new Nissan Altima. The salesman was very vague as to the particulars of the leasing process. I told him that I didn't have money to process for my new Nissan Altima. The salesman was very vague as to the particulars of the leasing process. I told him that I didn't have money to put down (no trade-in or much cash) and he said that I didn't have to put money down. I found out when I sat down with the finance manager that I needed to pay $3,200 up front. I almost walked away from the deal, but needing a car (my previous car was totaled)and knowing that Nissan is supposedly a very well-made and reliable car, I went through with the deal. I don't think I was given a great deal, though. Second point, Giuseppe said that my first oil change would be complimentary. He did't explain that I needed to go through this survey process in order to get the complimentary oil change. So, I made my first appointment and called him just to make sure I wasn't missing anything. Unfortunately, he was on vacation. When I went for the oil change, I was told that I had to pay for it because I didn't have a voucher. I tried getting a hold of Giuseppe while at the service counter, but he wasn't in at the time. I spoke to Greg, his manager, and he said that he would have Giuseppe call me, but that I should pay for this oil change and wait for the next one to be complimentary. When I didn't hear from Giuseppe, I called him, but he wasn't available, so I left a message with the receptionist to have him call me. Note: Smithtown Nissan does not have voice mail for their salesman and the receptionist doesn't seem to do her job, so Giuseppe never got my message. Prior to this, Giuseppe had called me after I bought the car and left a message askig if I received a survey. I returned his call and left a message with the receptionist to let him know I had not received one. It doesn't seem like he ever received that message, either. In the meantime (third point), I received a "Security Plus" service agreement in the mail. I wasn't told at the time of purchase that I was getting this extended warranty. I don't know if this was something I paid extra for or if it was complimentary. Based on the disappointment of Giuseppe not getting back to me about the complimentary oil change and the confusion of receiving an extended warranty agreement in the mail, I called Nissan Consumer Affairs. They assigned me a file number and a "Regional Specialist". This also turned out to be very frustrating because it took 3 weeks of messages (my file was also closed and I had to re-open it) to finally be told that they couldn't do much, but request that Smithtown Nissan call me. That request was also submitted by Nissan Consumer Affairs when I first called. Obviously, the requests didn't prompt the dealership to call me. It was only after my wife called yesterday and finally spoke to Giuseppe that I was able to get the information I needed, so I could fill out this survey. He was very nice and said he didn't know that I needed him to send me the survey instructions. Thus far, I have been very dissatisfied with Nissan, but will give them a second chance to do right by me. I have a 3 year lease and will see how things go as we move forward. As of now, I cannot say that I would recommend Smithtown Nissan to friends or family. Nick Petroccione More