Smithtown Volkswagen

Outstanding experience This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, This is our third car from Smithtown VW and what keeps us coming back is the outstanding customer service we receive every time. Our salesman, Howard, went above and beyond to find us the car we wanted at the price we hoped to pay. On the day we picked up our new Tiguan, Howard went over every feature our new vehicle had, made sure we knew how to use them all, and even helped us hook up our phone to the CarPlay feature (which took extra time since we didn't have Siri activated on the cell!) By the time we'd finished our "tour," Ivy was ready with the paperwork to be signed and filed. I don't think we've ever had a faster, more pleasant experience when acquiring a new car. We'll continue to use and recommend Smithtown VW whenever we're in the car market! More

Great First Experience at Smithtown VW Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing Smithtown VW (Sal, Mike and Ivy in particular), was wonderful. They worked hard for me and made the process very smooth and easy. They were willing to negotiate and help me get the best deal possible. I love my new car. More

A pleasant experience Historically I have dreaded buying/leasing a vehicle. The games many dealerships play- the over zealous, pushy salespeople, the pressure..... The Historically I have dreaded buying/leasing a vehicle. The games many dealerships play- the over zealous, pushy salespeople, the pressure..... The entire experience was stress-free. My salesman Adam was knowledgeable, helpful, answered all my questions and never tried to pressure me into a lease that was out of my budget. He quickly located the Tiguan in the color I loved (on his day off!) I would highly recommend Smithtown VW . I can only describe the process as pleasant. More

" The Best ". Bob Ribaudo was professional, courteous, knowledgeable and even had a great sense of humor. He was a no pressure salesman that wanted to help you rat Bob Ribaudo was professional, courteous, knowledgeable and even had a great sense of humor. He was a no pressure salesman that wanted to help you rather than just sell a car. When I had consummated the deal on Thursday afternoon, Bob had told me that I could not pick up the new car until the next day at 6 PM. I was unhappy with that time and Bob explained that the Business manager, Ivy was off on Thursday and was booked solidly for Friday, hence the 6 pm time. The next morning Bob called to say that Ivy had agreed to come in earlier than her scheduled hours to accommodate me, and I was able to get in @ 11 am, which helped my schedule greatly. My thanks to Bob and Ivey for going the extra distance to make a happy customer. More

Great buying experience Great service! Bob was super helpful. There was never any pressure. Once we agreed on a deal, the paperwork process was fast and pain free and I was o Great service! Bob was super helpful. There was never any pressure. Once we agreed on a deal, the paperwork process was fast and pain free and I was out of there quickly with my new vehicle. Thanks. More

Car lease journey Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. More

No response to my concern Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked it up with an invoice that it would cost me $200 to replace. I received an e-mail from dealer wanting to know how my experience was. I brought my concern up in a reply. Nothing. So i then filled out I survey of my experience (which was not good). No response. Upon investigation I found out when the dealer gets negative responses they alter the (my) e-mail and play dumb because a negative response affects things like bonuses. All I wanted was a n explanation of what happened. Nothing. I guess no harm no foul. I am interested to know if this is Volkswagen standard procedure in handling complaints? More

2019 Tiguan lease Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return to the dealership in the future. More

Great Overall Experience I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam S I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam Shifrin in sales was excellent and so nice to work with. I would 100% recommend Smithtown Volkswagen. More

Fair Price easy transaction. Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and v Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and very friendly. More