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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,876 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,876 reviews

May 12, 2024

unfortunately, our return to the serve department was due to a technicians error in securing the negative battery terminal. More

by APMARIANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this matter to our attention. We understand that your return to the service department was prompted by a technician's error in securing the negative battery terminal. We take incidents like this seriously and will address it internally to prevent future occurrences. Your feedback is valuable to us as we continually strive to improve our service standards. If you have any further concerns, please don't hesitate to reach out to us.

Helpful
May 10, 2024

Noah is simply the best. He is knowledgeable, helpful and cares about customers. Noah is always willing to help and explains everything so thoroughly. He is a stellar employe More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about Noah! We're thrilled to hear about your exceptional experience with him. Noah's dedication to providing knowledgeable, helpful, and caring service to our customers is truly commendable. We're grateful to have him as part of our team, and we'll be sure to pass along your kind words. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
May 10, 2024

The service Dept. Always courteous and helpful. From the moment I hand off my keys and greeted cheerfully. To the front desk in service. Noah especially, goes that ext More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with our service department. We're delighted to hear that our team, especially Noah, provided you with courteous and helpful service. It's our priority to ensure a seamless and pleasant experience from the moment you hand off your keys until you leave our facility. We appreciate your kind words and your continued trust in our services. We look forward to serving you again in the future!

Helpful
May 06, 2024

Very impressed with Noah Reed having the things I needed serviced was fixed without a run around. The service performed replacing a crank shaft seal so far so good, time will tell. Very satisfied with t More

by wackywave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you had such a positive experience with Noah Reed! It's wonderful to know that he efficiently addressed your service needs without any hassle. We understand the importance of quality service, and we're glad to hear that the replacement of the crankshaft seal was performed satisfactorily. Your satisfaction is our priority, and we appreciate your kind words of gratitude toward Noah. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us for your service needs!

Helpful
May 05, 2024

Negative bad service terrible I wasn't happy wit the service they liars to me bout my monthly payment More

by JONAS84FRANCOIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not on the list
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May 07, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback with us. We're disappointed to hear that you weren't satisfied with the service you received and that there were issues with your monthly payment. We take your concerns seriously and will address them with our team to ensure that we provide transparent and accurate information to all our customers. If you would like to discuss this matter further or provide more details, please feel free to reach out to us directly. We appreciate your feedback as it helps us improve our services.

Helpful
May 05, 2024

Noah is very polite. Listens to customers concerns. Top notch customer service. Attention to detail. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with Noah! Providing top-notch customer service is our priority, and we're pleased that Noah's polite demeanor and attentive approach resonated with you. Your feedback regarding his attention to detail and willingness to listen to customers' concerns is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful
May 04, 2024

The entire car buying process from Smithtown VW was seamless! Our salesman Bart was fantastic! He was very knowledgeable, friendly and efficient. Mike the finance manager was awesome too! He got us a g More

by Kelly M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike DiMaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Mandano
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May 06, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that your car buying experience at Smithtown VW was seamless! Bart and Mike are indeed valuable members of our team, and we're delighted that they provided you with excellent service. It's fantastic that Bart's knowledge, friendliness, and efficiency made your experience enjoyable, and that Mike was able to secure a great rate for you. Thank you for recommending our dealership, and we're glad you're satisfied with our new and used inventory. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

Helpful
May 03, 2024

Great experience! Very friendly and helpful staff! So glad I chose Smithtown Volkswagen. I have recommended Adam to friends! More

by leanie30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike DiMaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Shifrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great time and found our staff to be friendly and helpful. It's wonderful to know that you're satisfied with choosing Smithtown Volkswagen, and we appreciate you recommending Adam to your friends. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!

Helpful
May 03, 2024

I’ve been going to this dealership for many years now and they couldn’t be more accommodating. Alway friendly and informative. More

by beachglo54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your feedback and look forward to seeing you again soon!

Helpful
May 02, 2024

Very excellent experience and professionals I’m extremely happy & satisfied. , I can’t wait till I come back for more service. More

by TONY652009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear about your excellent experience! Providing top-notch service and ensuring customer satisfaction are our priorities, and we're delighted that you're extremely happy and satisfied with your visit. We look forward to welcoming you back for more service in the future. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us!

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