Smithtown Volkswagen

Thank you, Jasmine! I really appreciate your excellent service. You got my VW in and out of the service department quickly, just as you promised. I really appreciate your excellent service. You got my VW in and out of the service department quickly, just as you promised. More

Prompt and efficient service. Service rep went over all performed tasks and future service. Look forward to returning. Service rep went over all performed tasks and future service. Look forward to returning. More

I scheduled my appointment for an oil change and inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there was no light on, when I dropped it off. She said she would leave inspecyion sticker on. Dropped car off @ 11am told I needed car back @ 3pm. Valet dropped me off at home 1mile away. Got a call car was ready At 3pm took 1hr and a half for valet to pick me up. Got car at 5pm late to my grandsons graduation . There was no ck engine light on. Called and spoke to Jammie in service explained the situation told me to bring in Mon @11am. PS Car passed inspection no ck engine light on.Hope VW is not scamming customers in believing ck engine lights on. When I p/u my car I spoke to Jasmine she said she didnt see light but Mechanic Mike told her it was on. I have had VW cars for 15 yrs. This was rhe worst experience I ever had More

Very informative and no pressure applied. Jacob was very nice and efficient. Explained our new vehicle in detail. Jacob was very nice and efficient. Explained our new vehicle in detail. More

I had an excellent experience. The service was done expeditiously and I was treated with kindness and respect. The service was done expeditiously and I was treated with kindness and respect. More

Customer service and technicians are top-notch. Always happy,kind and patient. They always explain any and all work done in detail answers all questions very professional. Smithtown service depart Always happy,kind and patient. They always explain any and all work done in detail answers all questions very professional. Smithtown service department definitely played a role in be purchasing a car from them. More

Service was fine except for the fact that I’m still waiting for a call back to confirm that something was completed. Asked/calked several times and no response waiting for a call back to confirm that something was completed. Asked/calked several times and no response More

We had a VW Cross Sport 2023 and decided we wanted to replace it with a new 2026 . we were looking for a few weeks and were just deciding where we wanted to buy. It was late on Sunday we met Jacob. he le replace it with a new 2026 . we were looking for a few weeks and were just deciding where we wanted to buy. It was late on Sunday we met Jacob. he let us look at a few things explained different options let us drive a Cross sport with the options we wanted.I explained we had been looking and had gotten some numbers. he said let me put together some figures and if it makes sense I will get you the car in the colors you want. His numbers were a little bit higher but still good. this dealership was closer and the fact that he spent a lot of time with us explaining the different cars and options (Gave us no pressure) Even his manager let him do his thing. We decided this was the place to buy our car. We have bought a lot of cars, and I would say this was a good experience for a change. We picked up our car a couple of days later exactly what we wanted the numbers exactly what we agreed too, and we were on our way in a little more than an hour I hope and expect our future experience with the service department will be just as good Thank You, Jacob and Smithtown VW, More

Great customer service. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. More

Jasmine greeted me with such kindness and understanding it made me feel not only welcome.but confident in my decision to come to the dealership. it made me feel not only welcome.but confident in my decision to come to the dealership. More