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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,860 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,860 reviews

April 24, 2024

My service experience was excellent as always. I appreciate I was communication skills and follow through. More

by cpetillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback about your service experience. We're pleased to hear that you found our communication skills and follow-through to be excellent. Providing top-notch service is our priority, and we appreciate the opportunity to assist you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
April 24, 2024

The service employees took me in right away even thought I didn't have an appointment. They were polite and helpful More

by JSPATARO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're glad to hear that our service employees were able to accommodate you promptly, even without an appointment. Providing polite and helpful service is our priority, and we're pleased that we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Helpful
April 24, 2024

The service at the dealership is excellent. I was greeted immediately for my appointment and led to the waiting lounge. Nick was very amicable and I received a text message to contact him if More

by khnemu1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with us. We're thrilled to hear that you received excellent service at our dealership and that Nick provided you with a warm welcome and attentive assistance. Ensuring our customers feel comfortable and well-cared for is our priority, and we're delighted that you had a pleasant experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
April 23, 2024

I recently purchased a pre-owned vehicle at the Smithtown Volkswagon dealership in xx. James, NY. The vehicle is a 2021 Hyundai Tuscon SEL. I found this vehicle via the Car Fax website, where I had access to More

by Barry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy and Craig
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Apr 24, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your recent experience at Smithtown Volkswagen dealership in James, NY. We're delighted to hear that you found the 2021 Hyundai Tucson SEL through Carfax and that it ultimately led you to our dealership. We're thrilled that Amy and Craig provided you with a pleasant and easygoing experience throughout the process, ensuring that you were happy with both the vehicle and your purchase. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Helpful
April 22, 2024

Everything about this dealership was amazing. Not only was Adam a huge help so were the other dealers around him. It made me feel comfortable and I was ready to buy a car from them on the spot! More

by gneedelman1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Shifrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Smithtown Volkswagen responded

Thank you sincerely for taking the time to share your experience with us. We are thrilled to hear that you found your visit to our dealership to be amazing and that Adam, along with our team, provided exceptional service. Creating a comfortable and supportive environment for our customers is paramount to us, and we are delighted that you felt ready to make a purchase decision with us. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon.

Helpful
April 21, 2024

Noah was very communicative during the whole appointment. The explanations all sent by text made it easy to understand. More

by Sheehanwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Smithtown Volkswagen responded

We sincerely appreciate your feedback regarding your recent appointment with Noah. It's fantastic to hear that Noah's communication throughout the appointment was exemplary and that the explanations provided via text were clear and easy to understand. Ensuring transparent and effective communication is one of our top priorities, and we're delighted that Noah was able to meet your expectations in this regard. If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help.

Helpful
April 20, 2024

There are not enough words to describe how satisfied I am with the staff. Craig and Will are amazing. Hands down the best ever. I was certain I wouldn't be approved due to my credit history, but Craig made i More

by K.TRUJ1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William and Craig Plocker
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Apr 22, 2024 -

Smithtown Volkswagen responded

Thank you immensely for sharing your experience with us. We are thrilled to learn that Craig and Will went above and beyond to assist you, and we're delighted that you found their service to be exceptional. Your recommendation means a great deal to us, and we sincerely appreciate your trust in our team. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
April 19, 2024

This has been the best dealership experience i have ever received!! Noah was awesome! Every employee here were extremely attentive to my needs and were so helpful. I highly recommend them .In fact I did ,my More

by docstudawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : young man in the parking lot with blue frame glasses i forgot his name.
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Apr 22, 2024 -

Smithtown Volkswagen responded

We are truly honored by your kind words and thrilled to have provided you with the best dealership experience. Noah and our entire team are dedicated to ensuring that every customer receives exceptional service, and we're delighted that you found Noah to be awesome and our team to be extremely attentive and helpful. Your recommendation means the world to us, and we're grateful that you've entrusted us with your daughter's service needs as well. Thank you for recognizing our efforts, and please don't hesitate to reach out if there's anything else we can assist you with in the future.

Helpful
April 18, 2024

Sales professional and honest car preparation not 100 percent at pick up with some plastic wrap still on internal areas More

by pjacob336
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy
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Apr 18, 2024 -

Smithtown Volkswagen responded

Thank you for the four-star review, PJ! We value your feedback and look forward to serving you again soon.

Helpful
April 17, 2024

Excellent customer service. Noah and Nick were extremely attentive to my needs and were very helpful. More

by ajm3174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share about your experience! We are happy to hear that Noah and Nick were able to assist you.

Helpful
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