Smithtown Volkswagen

Car Key program Came in to have a car key programmed, which cost $250 to purchase. Took close to 2 hours for the dealer to program the key, and when I was called back Came in to have a car key programmed, which cost $250 to purchase. Took close to 2 hours for the dealer to program the key, and when I was called back into the office, the rep tried to sell me on a list of other repairs that needed to be done. These included a new air filter and tire alignment. I just had these done at another VW Dealer about a month ago...All I needed and asked for was to have my key programmed. So I basically waited for them for close to 2 hours on what should be a very quick process. Ultimately, they charged me $99 to program the already $250 key, and made me sign off on the two repairs that I denied. Guess what? Now my old key (which was originally a backup, and only used for less than a month) doesn’t work with the push to start in my car. Since I got in the car with both keys, I didn’t realize the problem until after I got home much later. More

Great dealership Excellent staff. Friendly service. Will highly recommend to others. Highly knowledgeable staff. Very comfortable to do business with. Very pleased w Excellent staff. Friendly service. Will highly recommend to others. Highly knowledgeable staff. Very comfortable to do business with. Very pleased with my purchase. Angelo and Ivy are a great team. More

Ribaldo Fan GREAT Service! I bought a pre-owned 2015 VW Jetta from Bob Ribaldo who went out of his way to ensure my satisfaction. He slapped 4 new tires and fro GREAT Service! I bought a pre-owned 2015 VW Jetta from Bob Ribaldo who went out of his way to ensure my satisfaction. He slapped 4 new tires and front brakes on the car as part of his normal car prep to make sure the car was safe for my daughter. He was the nicest and most well informed regarding our purchase, even throwing in a first aid kit and other perks that made our experience outstanding. More

Pressure free deal Looked around many dealerships. Hands down the least pressure place to go. Wound up being able to really loo at car and find it to be my favorite choi Looked around many dealerships. Hands down the least pressure place to go. Wound up being able to really loo at car and find it to be my favorite choice. Bob a great salesman to deal with. Patient and hassle free. Done the right thing with me and I left with a new buddy. Highly recommend this dealership. More

Service My experience was great. I was treated with respect and empathy. I was having a bad day and they treated me wonderful. They serviced my car as quickly My experience was great. I was treated with respect and empathy. I was having a bad day and they treated me wonderful. They serviced my car as quickly as possible. More

Awesome Customer Service Always courteous, professional and friendly. Hands down the best service team I’ve dealt with since purchasing a vehicle. Will choose Smithtown over a Always courteous, professional and friendly. Hands down the best service team I’ve dealt with since purchasing a vehicle. Will choose Smithtown over any other VW dealer on Long Island. More

Amazing experience. This place is the best and they are friendly and warm and welcoming and make the experience worth it to keep coming back, Sal is the man This place is the best and they are friendly and warm and welcoming and make the experience worth it to keep coming back, Sal is the man More

Annual service Always a pleasant experience when dealing with Smithtown Volkswagen . Have and will continue to recommend Smithtown Volkswagen to friends and family. Always a pleasant experience when dealing with Smithtown Volkswagen . Have and will continue to recommend Smithtown Volkswagen to friends and family. Never had a problem. More

Very easy to work with Very easy to work with, very friendly, and very helpful especially with explaining all the work that they did. They went above and beyond. Will defini Very easy to work with, very friendly, and very helpful especially with explaining all the work that they did. They went above and beyond. Will definitely be back in the future and will definitely recommend to family & friends More

Fixing my car Found an issue when in for regular maintenance and scheduled to fix before problems It was covered under warranty and got fixed and I am happy my c Found an issue when in for regular maintenance and scheduled to fix before problems It was covered under warranty and got fixed and I am happy my car running property as depend upon it Thank you More