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Smithtown Volkswagen
St James, NY
2,393 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,393 reviews
March 11, 2019
Service Tom was very helpful. He went above beyond. The service was good. This is our 3rd Passat. Will probably be leasing another one in 2 years. Tom was very helpful. He went above beyond. The service was good. This is our 3rd Passat. Will probably be leasing another one in 2 years. More
by jdela0
Verified CustomerEmployees Worked With
Tom Baldassare
March 11, 2019
Recall Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an Service was completed and in such a short amount of time . All was explained to me and it was nice to not have anything pop up that was going to be an extra charge. Honesty is what I experienced today . Everyone in service was great ! More
by suzannejones6219
Employees Worked With
Tom Wilde
March 08, 2019
It was a great day They were honest and helpful with the work that I needed to be done and asked me if I wanted to do the work or not. They were honest and helpful with the work that I needed to be done and asked me if I wanted to do the work or not. More
by tonyg827
Employees Worked With
Tom and Daniel in the service department.
March 07, 2019
Another new VW Great experience from start to finish! I always enjoy working with Howard. He will beat anyones best deal. I plan to do business with him on the ne Great experience from start to finish! I always enjoy working with Howard. He will beat anyones best deal. I plan to do business with him on the next deal. More
by JGSMITHINC
Employees Worked With
Howard Feinman, Mike DiMaria
March 07, 2019
Tom Rocks! The staff in your service department is excellent! Tom, in particular, was extremely helpful, as always (this is my 4th or 5th jetta lease). Work wa The staff in your service department is excellent! Tom, in particular, was extremely helpful, as always (this is my 4th or 5th jetta lease). Work was done well, and in a timely manner. The only thing i would change about Smithtown VW is the overall decor. Time to update your facility, but I'm sure this isnt the first time you've heard this! More
by jodi
Employees Worked With
Tom in Service
March 06, 2019
Car Lease Was very pleased with staff at Smithtown VW. Jersen, Mike and Tom were very courteous and informative. Work with me to decide on best deal. Was very pleased with staff at Smithtown VW. Jersen, Mike and Tom were very courteous and informative. Work with me to decide on best deal. More
by mtrudymacb
Employees Worked With
Tom Baldassare, Mike DiMaria, Ivy Feinsilver, Jerson Escalante
March 06, 2019
Mike and Erika were great This is my second time leading from here and I came back to Lease another car. I do love the Tiguan . I thought mike the manager tried his best to get This is my second time leading from here and I came back to Lease another car. I do love the Tiguan . I thought mike the manager tried his best to get me a deal I could afford and Erika was very friendly and sold me on the car More
by emeraldisle26
Employees Worked With
Mike DiMaria, Ericka Orenstein
March 05, 2019
Dealership experience I was pleasantly surprised about how good my time spent was at your dealership. Great car and excellant price. Would do it again next time around. I was pleasantly surprised about how good my time spent was at your dealership. Great car and excellant price. Would do it again next time around. More
by oramayer17
March 05, 2019
Very Helpful and made the experience easy Mike and adam were a pleasure to deal with. True to their word from start to finish. i would highly recommend and will be using this dealership in the Mike and adam were a pleasure to deal with. True to their word from start to finish. i would highly recommend and will be using this dealership in the future. More
by joegordon41
March 04, 2019
Inspection for my Jetta I came in with an expired inspection sticker. Anthony was very nice and accommodating, The wait seemed to be short AND....I was not surprised by a lon I came in with an expired inspection sticker. Anthony was very nice and accommodating, The wait seemed to be short AND....I was not surprised by a long list of things that cost A LOT of money!! It was under $40. It is so assuring good quality of service still exists! More
by PAM3PLUS1
Employees Worked With
Anthony in service. And the young girl who answers the phone. Is it Danielle maybe?
