Smithtown Volkswagen

Car lease journey Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. Sal was very pleasurable and knowledgeable to work with. He was patient and helped me with any questions to make my decision without being pushy. More

No response to my concern Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked Brought my Passat in for an oil change and to replace a left rear directional bulb. Lens was fine when I brought it in. Lens was cracked when I picked it up with an invoice that it would cost me $200 to replace. I received an e-mail from dealer wanting to know how my experience was. I brought my concern up in a reply. Nothing. So i then filled out I survey of my experience (which was not good). No response. Upon investigation I found out when the dealer gets negative responses they alter the (my) e-mail and play dumb because a negative response affects things like bonuses. All I wanted was a n explanation of what happened. Nothing. I guess no harm no foul. I am interested to know if this is Volkswagen standard procedure in handling complaints? More

2019 Tiguan lease Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return Awesome customer service. I got the deal i wanted with the great help provided by Salesperson Jason Escape and Manager Tom Baldessare. I will return to the dealership in the future. More

Great Overall Experience I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam S I am so happy I decided to go with Smithtown Volkswagen. The knowledgeable and friendly staff helped to make my car buying experience a breeze. Adam Shifrin in sales was excellent and so nice to work with. I would 100% recommend Smithtown Volkswagen. More

Fair Price easy transaction. Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and v Sal was great, honest and knowledgeable sale man. He easy to work with and I highly recommend. Ivy did our financing and again was knowledgeable and very friendly. More

Easy and quick I went in and was able to get the car I was looking for at the price point I expected. Sal in sales was quick and to the point. He was knowledgeable I went in and was able to get the car I was looking for at the price point I expected. Sal in sales was quick and to the point. He was knowledgeable about the car and overall I was extremely happy with the process. More

Perfect I wouldnt go anywhere else. I had a great experience at a honest and clean dealership. Everyone that was working there was very helpful and fulfilled I wouldnt go anywhere else. I had a great experience at a honest and clean dealership. Everyone that was working there was very helpful and fulfilled all my needs More

my car needed repair My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keep My previous experiences with this service center have been great. I was lucky this time to work along with Danielle. She did and excellent job in keeping me free of stress and gave me all the information I needed about my car More

Excellent service. Very knowledgeable. Goes over and above. It was a pleasure to work with Howard once again. He is knowledgeable, spends the time you need to answer all of your questions. He provided us with It was a pleasure to work with Howard once again. He is knowledgeable, spends the time you need to answer all of your questions. He provided us with a thorough explanation of the car’s features. We are confident that, once again, we made the right decision leasing a VW from Howard. More

If You Are Interested In a VW, This Is The Place To Get It! I have bought 3 cars in the 11 years I've been driving and this was the only good experience I have ever had. I have never worked with anyone at a dea I have bought 3 cars in the 11 years I've been driving and this was the only good experience I have ever had. I have never worked with anyone at a dealership where they reference anything off a website, much less pricing, but Smithtown VW will reference it as you figuring out what you are looking for. They usually are quick to cut you off and tell you that it is only an advertisement or there are no more cars for that specific ad. Sal Damico was hands down the best salesperson I've ever dealt with, especially with auto sales. He was quick, thorough, detailed, knew every step of the process and made this an enjoyable experience. With only having 3 days to find a car, after dealing with everything that comes along with when a car gets totaled, Sal made this a seamless transition. Sal was never pushy, did not try upselling me, he started off with pricing and found out what I was comfortable with. Usually sales reps want to show you cars first and then work you over until you agree to pay an astronomical amount for a vehicle. The finance officer, Ivy, was just as great once I got down to paperwork, she was so great from going over my options to helping me make the right decision with leasing the car. Usually, the finance officers try to sell you everything you don't need, do the shortest terms for the most amount of money and run your credit through every bank on the eastern seaboard. They are generally condescending and lie through their teeth. Ivy was the polar opposite of any finance officer I have dealt with in the past. She was extremely transparent and just like Sal, was actually interested in helping me make the right decision. I could not have been happier with my experience and I will definitely be purchasing or leasing VW's going forward and it will be through Sal & Ivy at Smithtown VW. More