Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,204 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,204 reviews
November 08, 2018
Great experience Howard was a delight he was a pleasure to deal with and extremely knowledgeable highly recommended. We are in love with our new Volkswagen Tiguan Howard was a delight he was a pleasure to deal with and extremely knowledgeable highly recommended. We are in love with our new Volkswagen Tiguan More
by tkollbeck
Verified CustomerEmployees Worked With
Howard Feinman
November 08, 2018
Great team I leased a new Tiguan which i am loving in their great orange color. Gene Brown set me up with Lauren who came in on her day off to handle my sale. M I leased a new Tiguan which i am loving in their great orange color. Gene Brown set me up with Lauren who came in on her day off to handle my sale. Mike was a pleasure negotiating with; an upstanding man. Julianna did the delivery and she was a blast. She made the time go fast, left goodies in the car and sent us off with a big hug. Even the finance woman (forgot her name) was great despite the fact I didn’t qualify for the original price bc this is my first financed car. It was all around great vibe from the entire staff. Only missing the last star bc the dealership itself could use a remodel. Otherwise 👍🏻👍🏻👍🏻 More
by megatronsweet
Employees Worked With
Gene Brown, Julianna Catapano, Mike DiMaria, Lauren Wagner
November 08, 2018
Thank you for making Servicing my VW a Painless Process!! Thank you for making servicing my car a easy process. I was very happy with your dealership and after having a easy time dealing with the Service Dept Thank you for making servicing my car a easy process. I was very happy with your dealership and after having a easy time dealing with the Service Dept. and Anthony, I actually bought a car and I couldn't have been happier with your dealership!! The whole process was very easy and effortless!!! Buying a car can be very stressful. Thanks for all of your assistance!!! More
by sandramastromarino
Employees Worked With
Thanks guys for all of your hard work and dedication!!, Tom Baldassare, Jerson Escalante
November 08, 2018
Great Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my ca Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my car. More
by 1064788218
November 08, 2018
Service experience Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive More
by stevedogs
Employees Worked With
Tom in the service department
November 08, 2018
Nice job Great salesperson, atmosphere was friendly, and awesome. All personnel were dressed nice and respectful. I'm happy with the automobile as to the way Great salesperson, atmosphere was friendly, and awesome. All personnel were dressed nice and respectful. I'm happy with the automobile as to the way it looks and drives. More
by steveshifrin
October 25, 2018
Certified Pre-Owned I recently purchased a 2015 CPO Jetta from Smithtown VW. Working with Bob was an excellent experience; he was courteous, knowledgeable, and genuinely I recently purchased a 2015 CPO Jetta from Smithtown VW. Working with Bob was an excellent experience; he was courteous, knowledgeable, and genuinely cared about putting me in the right car. I would recommend Smithtown VW to anybody in the market for a new or used VW. More
by Iriedub28
Employees Worked With
Bob & Ivy
October 03, 2018
Best prices around! So I have visited other VW dealers and have come back to Smithtown VW four times. Anthony is extremely honest and has always given me a fabulous deal. So I have visited other VW dealers and have come back to Smithtown VW four times. Anthony is extremely honest and has always given me a fabulous deal. This dealership has been here for several decades for a reason. It's a dealership that will keep me coming back. Thank you Anthony. I love my car.... have you driven a Smithtown Volkswagen lately? More
by DEBORAH JETTA
Employees Worked With
Anthony, Mike
September 30, 2018
Great team at smithtown VW From general sales manager to sales team, everybody is caring and attentive. this is going to be our third lease from the same dealership. Great servi From general sales manager to sales team, everybody is caring and attentive. this is going to be our third lease from the same dealership. Great service as well. I worked with Adam. Knowledgable responsible sales proffesional. Shout out to Howard as well. Highly recommend for all your VW needs! More
by Suley_man
Employees Worked With
Adam S., Howard
August 21, 2018
Lack of responsibility for sloppy work. I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera w I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera wire on my car... and left (all 3) camera wires cut open and exposed. My camera worked fine for about a year, and suddenly stopped working. Upon inspection I found the 3 open wires (no insulation, cut and removed housing). After a lot of back and forth, the current mechanic agreed that it was a sloppy job done on my car which left it vulnerable to further damage... yet the representative at the office continually denied any wrong doing (but assured me the mechanic who worked on it was no longer employed there... greatttt). To make matters worse, I visited the dealership 3 times and each time he told me that the wires they fixed (the ones that were cut open) were wires for the rear lights and not the camera. The only way I was able to find out the truth was to open the trunk panel by myself and follow the wires. Talk about lack of responsibility for sloppy work... too bad I can't trust them with my car again! More
by agura
Employees Worked With
Don't remember the names
